Warsaw GMC

I purchased a 2023 Buick Enclave in July of 2024 from Warsaw GMC and after signing all the required paperwork I ask for the second set of keys. The salesman looked for them but couldn't find the second s Warsaw GMC and after signing all the required paperwork I ask for the second set of keys. The salesman looked for them but couldn't find the second set so I just figured that I would buy a key fob and let them program it when I came to get my free oil change they promised. I did order one on line with the exact same part number on the original key fob. In October I made an appointment to get my free oil change and tires rotated and at the same time I ask if they could program the key fob. (By the way oil change is not free they charge you $40.00 for supplys) Anyway they came out into the waiting room and told me the key fob I purchased could not be programed for some reason. They told me I had to purchase a new key fob from them for $300.00 b/c they erased the memory on the original key fob. I told them just reprogram the original and I would get by with one. They said they needed a second key fob to program the original and if I wanted to get home I needed to buy one from them for $300.00 (I would call that blackmail) More

Excellent dealer, kind, caring, polite, helpful and willing to work with you on any problem. Dan and Robert went above and beyond to help me in the purchase of my new van. Extremely SATISFIED custome willing to work with you on any problem. Dan and Robert went above and beyond to help me in the purchase of my new van. Extremely SATISFIED customer. More

Horrible experience overall! Got taken advantage of and do NOT recommend ANYONE TO GO HERE! All they care about is money and not the customer! I am handicapped and they only care Got taken advantage of and do NOT recommend ANYONE TO GO HERE! All they care about is money and not the customer! I am handicapped and they only cared about the money!!! Horrible owners and employees! Save yourself the headache and the money in repairs. Negative 5 ⭐️⭐️⭐️⭐️⭐️! More

Love going there The service techs and the ones at the counter as you pull in the door, are always friendly and knowledgeable. They also have great coffee free. And p The service techs and the ones at the counter as you pull in the door, are always friendly and knowledgeable. They also have great coffee free. And popcorn. Thanks again for everything you do More

The dealership fit my needs The dealership did a fantastic job finding me the vehicle that best fit my needs. Salesperson was through in showing me all the options on my new Env The dealership did a fantastic job finding me the vehicle that best fit my needs. Salesperson was through in showing me all the options on my new Envision - paperwork was fast and efficient. All in all - it was a great buying experience. More

Great service I have been very pleased with this dealership-from buying my vehicle to the service department. Dakota is so friendly and seems to really care about h I have been very pleased with this dealership-from buying my vehicle to the service department. Dakota is so friendly and seems to really care about his service department customers. More

Great Experience every time.. I have had a great experience everytime .. Jacob is friendly, courteous and goes out of his way to please his customers.. it is evident that when you I have had a great experience everytime .. Jacob is friendly, courteous and goes out of his way to please his customers.. it is evident that when you pull in for service, you are # 1 .. Thank you Jacob, for excellent customer service !! More

Awful experience all around Ahh. Let’s see where to begin. It started a couple weeks ago where I was trying to contact the dealership information about trading in my Buick for a Ahh. Let’s see where to begin. It started a couple weeks ago where I was trying to contact the dealership information about trading in my Buick for a car of lesser value to pay off that loan and then owe less on a car loan. Just to move things around financially and be better off. Nothing out of the ordinary, right. Well no one ever contacted me and the two vehicles I wanted to do the trade for got sold the following days. I was pretty upset but no big deal. Then I get a letter in the mail for a promotion on a Saturday so I took my two little girls and met my fiancée there to see what was going on and what not. When we got there a sales person, Bernie, started to help us. I told him I don’t wanna be in a car loan more than 15,000 after the interest and fees and to lower my car payment. To inform you guys, my current car payment was 441 a month and I brought the loan from 29,000 to 10,000 in less than two years so I didn’t want to get into another high loan like that again. He said yea we can do that. Eventually landing on a car that I was still iffy and hesitant on. Bernie then shows me a paper that had an estimated monthly payment and the total left owed on the new car which came out to about 14,500. I said that sounds perfect and okay. Well after waiting about 45 minutes after that I get rushed to a corner where I assume it was a financial member (he did not tell me his name) and had me sign paperwork. They did not tell me my lenders name, my apr, my actual balance remaining and any other important information. My first two times buying a car through them they told me exactly all of that information, step by step. So unless I was told otherwise I wasn’t gonna ask if any numbers were different in the end. I put my trust and faith into them to do right by me since I was making a sale for them. My second time buying a car from them, I had a little bit lower of a credit score but still got an APR at 4.6 percent so I figured it would be no more than 4.5 percent this go around. Well it turns out after I got all the paperwork back that my APR is almost near 7 percent and my balance owed is 18,500, 3,500 over my budget. Had I known any of this information I would of backed out immediately. I emailed them right away to try and work out something, but they are adamant about just telling me numbers on a paper and not fix things. And they keep telling me to call them, when I am very busy taking care of my girls and doing the other things in my life that I had planned before all of this even happened. I tried to be respectful to them and told them email is the best way to contact me so I’m not taking time away from my tasks and family to take a phone call that I don’t know where it is going. I tried calling them last Monday, one time where a person named “Steve” I believe, answered and said “You signed the paperwork, sorry about your luck” and proceeded to hang up. That is why I want to email only so I have physical proof of how I am being treated. I finally got ahold of David, a “Inventory Manager” and he kept repeating himself and now is ignoring me 100 percent and would not give me his boss’ email to contact him. Now today I get a phone call again, even though I stated a thousand times that email is the best way to get ahold of me and at 4:20 he says, “This is Ted, if you can give me a call back before 4:30 when I leave that will be great. I would love to discuss the numbers on a piece of paper with you” well because of how busy I am I didn’t listen to it until 4:33. Again completely ignoring my request to email me. I know I left out some other information but I didn’t want to type forever because I do not have that time. I hope this can reach people to know about the experience I had. They are for the money, not for the people. I have been patient and exhausted all efforts to try and get this resolved but they don’t want to do anything on their part or take the fault. I’m not going to take my twin 18 month olds out of a house and to a place they don’t want to be at, by myself, to where it sounds like from their point of view, is to waste my time and call me liar. I know what I wanted in the loan, but they failed to relay any information to me screwing me and letting them walk away with more cash. I will never be going here again, to just be taken advantage of. I left out more details, but hopefully covered the big ones enough to inform everyone, that this stuff does happen and they don’t care or try to fix it. Oh and they used the “it’s been a busy day and it’s almost over so let’s get these papers signed real quick so you can finally be out of there,” tactic. That I realized after I left what they did. I was also in a hurry because my girls were being restless and wanting to leave and I was already there for 3 hours and just wanted to be home More

Excellent service I was greatly pleased with my service that I received. A young man by the name of Dakota greeted us with a beautiful smile. He was very pleasant and I was greatly pleased with my service that I received. A young man by the name of Dakota greeted us with a beautiful smile. He was very pleasant and knowledgeable. I would recommend Dakota service as an adviser to all my friends. He was able to get my car in and out in time. Great Service!!! More

great customer service Because I enjoy going there and getting treated like I know my I have a problem. Everyone takes the time to listen and they always let me know how muc Because I enjoy going there and getting treated like I know my I have a problem. Everyone takes the time to listen and they always let me know how much it will cost before fixing the problem More