Warren Henry Jaguar/ Land Rover North Dade - Service Center

Poor Service I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. Eventually an employee told me to go sit in the lounge because check-in's were backed up. After sitting in the waiting area for half an hour (I was told the entire appointment would only take 1.5 hours) with still no check-in the guy next to me says he goth there at 8:00 for a battery change and 3 hours later still no word on his car! I could see where this was going. I walked out to retrieve my car (still sitting in the same spot) and a gentleman asked me why I was leaving. He told me they were "short staffed" for the holiday weekend. I asked him why they had scheduled my appointment 2 days earlier if they knew they didn't have sufficient staff? He had no answer. The last time I had my car in for service prior to a 1,500 trip they forgot a couple of my tire lug nuts! At least they expedited delivery of replacements to where I was visiting. Iv'e used Lexus, Mercedes and Ferrari service departments and they are almost universally excellent. Two days after the holiday weekend I went on the Warren Henry web site and filled in a form explaining the poor service I had received. Almost a week later...crickets. Very disappointing. The Range Rover vehicle itself has been fantastic. I'm not sure I will purchase another based on my experience. More

World Class Sales and Service! My experiences at Land Rover North Dade have been fantastic. The service writers are attentive, professional, and cordial, and always do their best to My experiences at Land Rover North Dade have been fantastic. The service writers are attentive, professional, and cordial, and always do their best to make sure the vehicle's service is done well and in a timely fashion. My most recent service was not "scheduled" and my salesman, Damir Gonzalez, and my service writer, David Morales, worked together to quickly get my car into the shop and me in a loaner . Throughout the next several days and until my vehicle was repaired, I was kept totally informed regarding the repairs needed, the parts on order, and the progress of the service. Of note, I have owned and (dealer) serviced other high-end vehicles, including Mercedes and Lexus, as well as another Land Rover that was purchased and serviced at another South Florida dealership several years ago, but in my opinion, for sales and service, Land Rover North Dade trumps them all. More

The Backbone of the Greatest Service Department! Nestor Alvarez is the reason why Warren Henry Land Rover North Dade has the best service department in Florida. I've been coming to this dealership f Nestor Alvarez is the reason why Warren Henry Land Rover North Dade has the best service department in Florida. I've been coming to this dealership for 9 years. I'm always greeted by Nestor when he sees me...and I'm always asked is everything OK? He his a genuine person.....and makes me feel like I'm part of the Land Rover family at Warren Henry North Dade. I can see he really cares about how his customers well being.... and about their service experience at his shop. I've observed his leadership abilities many a time....and rest assured....his shop runs like a well oil machined because he expects his employees to perform at their highest level.... so as to provide great service...which is a reflection of him. The bottom line....Nestor makes sure you leave his shop with a smile on your face...because he wants you to be a happy and satisfied customer at every instance! More

Im Never Let Down This is the 2nd Range Rover that I've owned in the last 8 years and every time I have to get it serviced theirs only one person that I have in mind to This is the 2nd Range Rover that I've owned in the last 8 years and every time I have to get it serviced theirs only one person that I have in mind to get me back on the road again fast. Neville Braganza... I can call him anytime to answer any questions and get me booked so as soon as I reach the dealership, hes already waiting to greet me with a smile and get the paperwork taken care of. Weather if i need a loaner or just waiting I know that I can count on him and his team to get me out of there fast. Personally I've been to many dealerships and most of them just run out to get you to buy a care while service dept drinks coffee and relaxes to waste time. Not here that is for sure. I will keep buying Range Rovers and getting them serviced here as long as they keep this chemistry going which is undeniably dependable, and time saving. The best part here is that they all know you like if you were part of the family. I give the customer service 5 stars and two thumbs up. Keep it up guys :) More

GREAT SERVICE DEPT I OWN TWO LAND ROVERS THAT I SERVICE WITH JENNIFER FARRELL, SHE ALWAYS GIVES ME GREAT SERVICE, ALONG WITH NESTOR ALVAREZ THE SERVICE DIRECTOR, FOUND O I OWN TWO LAND ROVERS THAT I SERVICE WITH JENNIFER FARRELL, SHE ALWAYS GIVES ME GREAT SERVICE, ALONG WITH NESTOR ALVAREZ THE SERVICE DIRECTOR, FOUND OUT THEY HAVE SUNDAY HOURS NOW WHICH IS GREAT FOR ME BECAUSE I RUN A BUSINESS AND ITS HARD FOR ME TO GET OUT, THEY HAVE ALWAY BEEN VERY ACCOMMODATING WHEN IT COMES TO GETTING ME IN RIGHT AWAY, I RECOMMEND THIS DEALER TO ANYONE WHO NEEDS SERVICE ON THEIR LAND ROVERS, I HAVE DEALT WITH OTHER SERVICE CONSULTANTS THERE AND THEY ARE ALL EASY TO DEAL WITH. More

Best dealer in South Florida Went back for service and again I have to say how refreshing it is to take my car here. Like the delivery service they added . I think it's red cap , Went back for service and again I have to say how refreshing it is to take my car here. Like the delivery service they added . I think it's red cap , very cool !!!!! Thanks Nestor Alvarez and team. More

Raising the bar I have purchased over 17 cars from the Warren Henry dealership group and over 10 Land Rovers from Land Rover North Dade. Their service has always been I have purchased over 17 cars from the Warren Henry dealership group and over 10 Land Rovers from Land Rover North Dade. Their service has always been excellent on both the sales and service fronts. Every time in service, Nestor Alvarez provides what can only be called a phenomenal service experience with quick turnaround times and exceptional service quality More

Great experience. What I like most is how available times are for me to bring in my Range Rover. I'm treated like family by Nestor Alvarez from start to finish as wel What I like most is how available times are for me to bring in my Range Rover. I'm treated like family by Nestor Alvarez from start to finish as well as the rest of his great team caring for me. Love the new service center as well. Great work guys!!!!!!! More

Go Land Rover!!!!!! This there an award for best dealer?well If there is it needs to go to land rover In Miami. Nestor Alvarez is the service manager there and if you wan This there an award for best dealer?well If there is it needs to go to land rover In Miami. Nestor Alvarez is the service manager there and if you want to be treated like queen, go to him . I think this dealer is número uno in my book,,,,,, great place More