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Warren Henry Automobiles

NORTH MIAMI , FL

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2 Reviews

2300 NE 151 ST

NORTH MIAMI , FL

33181

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June 22, 2024

So just about six weeks ago, I bought a Lincoln Kosair from Warren Henry Lincoln in North Miami the second day I had it. It started having problems. It was in their service department for three days got i More

by Tbtalbott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ismet, Peter , Custis and service manager
Jun 24, 2024 -

Warren Henry Automobiles responded

Thank you for your feedback. We apologize for any inconvenience you have experienced. While we disagree with most aspects of your review, we respect your privacy and will not discuss details here. We remain committed to resolving this matter to your satisfaction. Please contact Lincoln Motor Company at (800) 521-4140 to address your concerns. Best regards, Ismet Yagci General Manager

Jun 24, 2024 -

Tbtalbott responded

I’m sorry you disagree but what I said was the truth. The last thing you told me was, you couldn’t trade the car because it did lost value. Those were your exact words. The car had lost value cause I had it a month. If you recall, I’ve had the car about six weeks and almost 5 weeks. It was in your service department so anyways, you can say what you wanna say. I know the truth and I’ve made it very public and over 20 websites what you did and how I was treated by you your service manager I waited four hours one day so I told the truth you handle this very very irresponsibly but it’s OK. I’m already talking to Lincoln and they are treating me like an amazing customer. You have many people there that need to learn more about customer service. Plus, you scratch the hood and my backseat in your service department and you didn’t offer to do anything about that. You said your detailed guy did all he could you should’ve had to fix the backseat and the hood where you scratched it or someone scratched it in your service department, so don’t tell me you can disagree all you want, but what I shared is the truth about what really went on and how you treat me and if you treat me that way, I’m sure you treat other people that way as well.

Jun 24, 2024 -

Tbtalbott responded

I just think it’s interesting that when you wanted $6000 more you’re willing to trade the car when I said no I didn’t want to spend $6000 more. You told me oh I can’t take the car is a trade-in it’s lost value those were your exact words. Just be honest about what you said like I said it’s OK. I’ve already spoken to Lincoln and we already know it was an issue because my nephew talked to WARREN so we already know this has been an issue. You could’ve handled it much more professionally and much much better you’ve been there 18 years. Your service manager handled it better and Peter and your service department should’ve handled me and treated me better.

June 04, 2017

Great Variety of Dealerships and Customer Service! I have purchased vehicles (Range Rover Sport SVR and Lamborghini Huracan Spyder) from Warren Henry Land Rover (North Dade) and their Lamborghini deale More

by LBerk(Gangsta)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Cohen and Leonardo Tarantino