Wantagh Mazda - Service Center

Your service department is Excellent ! More than worth the trip from Malverne ! Compliments to Craig for being such a clear and helpful communicator. the trip from Malverne ! Compliments to Craig for being such a clear and helpful communicator. More

This dealership has been amazing from the day I purchased my car through each service appointment I had there. I look forward to my car maintenance appointment because of the amazing service! my car through each service appointment I had there. I look forward to my car maintenance appointment because of the amazing service! More

Service Department and personnel overall were very prompt, courteous and very attentive to our needs. Car was ready in about an hour which is what they advised. Very pleased. prompt, courteous and very attentive to our needs. Car was ready in about an hour which is what they advised. Very pleased. More

Both the sales and service department have been fantastic. I recently took my vehicle in for some warranty work and Craig Rotter was nothing but helpful! I would definitely recommend both to fami fantastic. I recently took my vehicle in for some warranty work and Craig Rotter was nothing but helpful! I would definitely recommend both to family and friends. More

It's the people that make a dealership special. Alex Nipas is the service manager at Wantagh Mazda. I purchased a 2018 CX5 from another dealership against my better judgement. All was well until I was a Nipas is the service manager at Wantagh Mazda. I purchased a 2018 CX5 from another dealership against my better judgement. All was well until I was about to leave for a long overdue vacation. The day had already gone BADLY. When I got a warning on the dash of my 4month old (for me), low mi, certified CX5 I reacted shall we say badly as well. I was close to Wantagh Mazda. I pulled in with no appointment, truth be told semi hysterical. Alex Nipas stepped in and after an initial misunderstanding as to the target of my displeasure he literally came to my rescue. It was a computer problem issuing false messages. He was able to take care of it in time for me to leave on my trip. If it was not for him I never would have made it. I will NEVER go to another dealership. Neither should you if you are anywhere near Wantagh NY More

Craig Rotter was extremely helpful today in resolving the two issues on my 2019 CX-5. One was a low battery in the ignition key, which he quickly replaced at the intake counter. The other was a lost connecti two issues on my 2019 CX-5. One was a low battery in the ignition key, which he quickly replaced at the intake counter. The other was a lost connection to the navigation system. Craig effectively used his experience with that issue, and fixed the connection, with ease, while the car was parked outside. The whole process took a few minutes without the car being moved into the shop. Craig truly demonstrated what it means to be customer service oriented. And I thank him for that and compliment him on his pleasant and meaningful inter-personal relationship. More

The engine light on our 2015 Mazda3 came on, so we called to get an appointment—and the soonest was 10 days away! While that was bad, the person on the phone suggested tightening the gas cap, as a loose cap to get an appointment—and the soonest was 10 days away! While that was bad, the person on the phone suggested tightening the gas cap, as a loose cap could often trigger the engine light. We made the appointment, but also tightened the cap—and three days later, the engine light went back out. We kept the appointment anyway, because you never know.... I explained the situation to Craig, he warned me that the diagnostic would cost $160+, but I felt that we were better safe that sorry, said to do it anyway and sat down to wait. 20 minutes later, he came to tell me the diagnostic had come up fine—no problems with the car—and given that it was the cap "causing an air leak on the evac system" until it was tightened, he didn't charge me at all. While I'm dropping a star because 10 days is a very long wait for an appointment, it was otherwise a 5-star experience and I'm grateful. More

The service department did a great job of diagnosing and fixing a noise in my car. They set me up with a loaner car to ensure that the process was convenient for me. fixing a noise in my car. They set me up with a loaner car to ensure that the process was convenient for me. More

High Marks for the Wantagh Mazda Service Dept. & specifically for Craig Rotter & Zeeshan Karim. Both Craig & Zeeshan handled my service issue professionally & quickly. What a pleasure dealing with specifically for Craig Rotter & Zeeshan Karim. Both Craig & Zeeshan handled my service issue professionally & quickly. What a pleasure dealing with both of them. Highly recommend this Dealership for Sales & Service. Dealership is well run. More

Craig Rotter is one of several Wantagh Mazda employees I have worked with since purchasing my Mazda in Sept 2020. Outstanding service, always courteous and helpful! He even found the AirPod I lost when I have worked with since purchasing my Mazda in Sept 2020. Outstanding service, always courteous and helpful! He even found the AirPod I lost when I stopped in for my last visit. thank you!! More