Walter's Mercedes-Benz of Riverside - Service Center

Mark Interlicchia is an OUTSTANDING service manager. It is always a pleasure to work with him. I had some minor upholstery work that needed to be done. Mark coordinated with his contact person and ar It is always a pleasure to work with him. I had some minor upholstery work that needed to be done. Mark coordinated with his contact person and arranged for a loaner car for the day. When I returned to the dealership, the work was done on time and within budget. Mark is professional, friendly, and knowledgeable. Mark has wonderful customer service. We purchased two vehicles from Walters and only work with Mark when we need service on our cars. We have that much trust in Mark. More

Oscar did a amazing job on a difficult job and fix my mom's car thank you mom's car thank you More

Great service great hospitality. I’m always treated with respect and my concerns are taken seriously and promptly!! I’m always treated with respect and my concerns are taken seriously and promptly!! More

Phil Macias was great! I plan on going to him whenever my mercedes benz needs to be Serviced I plan on going to him whenever my mercedes benz needs to be Serviced More

Service was great , my advisor Michael Ramos was very professional and communicated very well from begging to the end of service professional and communicated very well from begging to the end of service More

I was very pleased with my service advisor Oscar Medina. He worked with me on a very difficult situation. I originally brought in my 2024 CLA 250 for a check engine light that was requiring extensive testi He worked with me on a very difficult situation. I originally brought in my 2024 CLA 250 for a check engine light that was requiring extensive testing to determine the cause. In the meantime my other Mercedes a GLK350 also had a check engine light. The problem with it was more severe . So I asked Oscar if I could bring in the GLK350 and swap it with my CLA250 since it required feedback from Mercedes support. He was very gracious and set it all up. I brought in the GLK350 and they had it repaired the following day. I returned and dropped off the CLA250 so they could continue working on it. I drove home in the GLK350 totally repaired. Needless to say my wife was ecstatic! I applaud the outstanding service I received from Oscar Medina. Walter’s Mercedes should be proud to have employee like him! More

JR Rodriguez was an excellent service rep. He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car. He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car. Anna took care of a car rental fast and easy so I could go run errands while my car was being serviced but the service was so fast and efficient I didn’t have much time to do anything. I loved the video share from the technician's. Thank you for a fast and easy Mercedes experience. More

I was very pleased with the service advisor Oscar Medina, and the service on the car. Oscar was very professional, and I enjoyed speaking with him as I too am from the automotive background for over 40 years and the service on the car. Oscar was very professional, and I enjoyed speaking with him as I too am from the automotive background for over 40 years. He explained everything quite well, and there was no pressure to up sale, he told me what the technician saw and the suggestions the technician made of items I should keep an eye on, that is good customer service. More

The facility is gorgeous, and the team members were personable and attentive to our needs. Alex Ramirez (our service advisor) kept us abreast of the service progress through regular communication, and personable and attentive to our needs. Alex Ramirez (our service advisor) kept us abreast of the service progress through regular communication, and we appreciated his attention to detail. In addition, the young ladies in the loaner car department were very helpful. More

Great Job as usual. We have been a loyal customer for many years and have always been happy with the service. My wife has my older 2017 mercedes which is in prestine con We have been a loyal customer for many years and have always been happy with the service. My wife has my older 2017 mercedes which is in prestine condition thanks to Walter's. More