Walter's Mercedes-Benz of Riverside - Service Center

Erik Kessler I am so pleased with my a service Advisor, Erik Kessler. Each time I have needed service on my GL-450 Erik is the one I look for. He keeps me inform I am so pleased with my a service Advisor, Erik Kessler. Each time I have needed service on my GL-450 Erik is the one I look for. He keeps me informed every step along the way and works with me and my tight schedule. Erik is respectful and considerate and Walters' Mechanics have been able to take care of my problems the "first time" in a timely manner. I strongly recommend Walter's Mercedes Service Department and Mr. Erik Kessler to anyone who desires a "worry-free" experience. Sincerely, Rev. Fred Rodriguez More

Servicio al Cliente Alex siempre es un representante que me ayuda en todo lo que necesito. Siempres atiende mis preguntas y me las soluciona. Excelente servicio al client Alex siempre es un representante que me ayuda en todo lo que necesito. Siempres atiende mis preguntas y me las soluciona. Excelente servicio al cliente. More

Awesome! I'm so pleased how Jr Rodriguez and his sidekick handled my situation! They both kept me informed and updated me! Even though I ended up trading my I'm so pleased how Jr Rodriguez and his sidekick handled my situation! They both kept me informed and updated me! Even though I ended up trading my GL40, which I loved and would recommend, I just needed something bigger, they accommodated my situation and took care of all my needs! Everyone including valet are always smiling and courteous! We will miss you Walters Mercedes! Take care! More

Mark Interlicchia, is an AWESOME Rep. Mark Interlicchia, what a great rep. He made everything go smoothly. Helpful, courteous and professional. The staff are always friendly as well. # Mark Interlicchia, what a great rep. He made everything go smoothly. Helpful, courteous and professional. The staff are always friendly as well. #1 experience at Walter's. Thanks Mark. More

Mark Interlicchia is tops in the Service Center Mark Interlicchia is an excellent service representative. I have been requesting his services for sometime now and he knows the ins and ours of my car Mark Interlicchia is an excellent service representative. I have been requesting his services for sometime now and he knows the ins and ours of my car. Very knowledgeable and professional. He assigns my car for servicing to George who is an awesome mechanic. What a great team. That's why I keep going back. Thanks More

Mark Interlicchia my Service Rep. Very helpful, prompt and courteous. I appreciate Mark's attitude and honesty he always makes my service experience pleasant. Mark has always meet my e Very helpful, prompt and courteous. I appreciate Mark's attitude and honesty he always makes my service experience pleasant. Mark has always meet my expectations whenever I needed my car to be serviced. More

JR Rodriguez was courteous and kept me informed about the se JR kept me informed about the service even though the part (tire) did not arrive on time and the contact "ap" and telephone number failed. JR kept me informed about the service even though the part (tire) did not arrive on time and the contact "ap" and telephone number failed. More

Attentive My service advisor, Eric Kessler, listened attentively, kept me informed and thoroughly explained the service that was performed. Thel customer experi My service advisor, Eric Kessler, listened attentively, kept me informed and thoroughly explained the service that was performed. Thel customer experience was great all the way through. More

Mark Espinoza responds in a timely manner. Mark Espinoza responds to me in a timely manner and answers my questions in a way I can understand. He is very kind and patient, as well as profession Mark Espinoza responds to me in a timely manner and answers my questions in a way I can understand. He is very kind and patient, as well as professional. I always leave the dealership satisfied with the service I have received. More

Alex Ramirez to the rescue! Just bought our third vehicle from Walters and less than 1200 miles later we got a flat tire. A new run flat tire was required as they cannot be patch Just bought our third vehicle from Walters and less than 1200 miles later we got a flat tire. A new run flat tire was required as they cannot be patched (@ $350). Our service advisor Alex Ramirez swung into action and was able to obtain for us a one time comp on a new tire. Totally Awesome! Walters service has always been top notch to us and is one of the reasons we will come back. Thank you so much and Alex.... YOU DA MAN!!!!! More