Walter's Mercedes-Benz of Riverside - Service Center

Great Experience Dealt with the service center for the first time and the customer service was amazing, they had the best communication. My service advisor was Jr Rodr Dealt with the service center for the first time and the customer service was amazing, they had the best communication. My service advisor was Jr Rodriguez and he was great. definitly going back to Walters MB. More

excellent service beyond our expectation . Thanks Greeted with a smile, overall they are just there for us Satisfied and excellent service, we love the loan car it was priceless. Thanks to all Greeted with a smile, overall they are just there for us Satisfied and excellent service, we love the loan car it was priceless. Thanks to all More

Excellent Walters has the best service. Mark Espinoza always makes sure my Sprinter gets done on time and for the right price. I used to shop around but I don't Walters has the best service. Mark Espinoza always makes sure my Sprinter gets done on time and for the right price. I used to shop around but I don't go anywhere else anymore. Thanks, keep up the great work! More

Service Advisor Ambar Mejia I have had my Mercedes for the past ten years. During this time I have had my car service at different Mercedes USA dealership in Souther California t I have had my Mercedes for the past ten years. During this time I have had my car service at different Mercedes USA dealership in Souther California to experience the Mercedes Benz Family service. I can say I have had pleasant experince at all the location Mercedes Benz service shops. I do have to say my last service with Ambar Mejia was overwhaling pleasant. I never thought I would experience the kind of service she provided. Very professional. It was the small touches she broght to the service level that made a huge difference. I felt like I was shopping at Nordstom. The way they assiant you in all your needs and at the end after you pay for purchase they walk from around the counter and hand you your bag. After the service contract where sign and the bill was paid Ambar Mejia stood up from her service desk walk me to my car open the door handed me my keys and wish me a good. I can truly say she made my day wounderful! More

First Impressions Matter MOST!!!! I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was more than willing and very patient in answering ALL the questions I brought with me to my service appointment on yesterday. It's customer service like he exemplified that will keep my coming back to Walters. I have coined him as my go-to Guy!!! Bravo JR 👏🏿 👏🏿 👏🏿!! Keep up the GREAT work! More

SA service Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent p Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent problems sometimes are hard to determine if it doesn't rear it's head while the techs have it and there are no DTC's. More

Awesome experience!!! Brandon Monaco assisted me with the service of my Mercedes. He was extremely professional and helpful. He explained everything in detail that was goin Brandon Monaco assisted me with the service of my Mercedes. He was extremely professional and helpful. He explained everything in detail that was going to take place with my car. He suggested a loaner car, because he wasn't exactly sure if the service would be a few hours or through to the next day. Throughout the day he kept me posted. Awesome job Brandon, much appreciated. More

Excellent Customer Service from Ambar Mejia I brought my Mercedes in to Walter's Automotive for routine servicing on June 17 and was met at the curb by service advisor Ambar Mejia. She was very I brought my Mercedes in to Walter's Automotive for routine servicing on June 17 and was met at the curb by service advisor Ambar Mejia. She was very friendly, courteous, and efficient, explaining everything that would be done to my car, how long it would take, and the estimated cost. I had other business in Temecula, so she helped me obtain a loaner vehicle, and as I was leaving I realized I had left my phone in my car, Ambar went into the service area, found it and brought it out to me. Later on during the vehicle safety inspection a potential problem was discovered, Ambar called me immediately, detailing my options, and giving me a revised estimate and pick up time. My car was ready to go at that time, sitting at the curb sparkling clean inside and out. In summary, I was treated with respect at all times, was confident my car was in good hands, and there were no surprises when I picked it up. More

Correcting a customer's mistake My service advisor Ambar Mejia was very helpful dealing with the servicing of my 2013 Smart fortwo passion. I highly recommend this car dealership. Th My service advisor Ambar Mejia was very helpful dealing with the servicing of my 2013 Smart fortwo passion. I highly recommend this car dealership. Thanx Quinn More

Satisfied My service at Walters went very smooth. From the time I was greeted even before I got out of my car to the time I got back to my newly washed car, eve My service at Walters went very smooth. From the time I was greeted even before I got out of my car to the time I got back to my newly washed car, everything was well-executed. David was polite and efficient. More