Walter's Mercedes-Benz of Riverside

I have leased several cars from Walters and they always take care of me. Some salesmen are friendlier than others but I suppose that's true of any dealership. The prices were about what I expected and the take care of me. Some salesmen are friendlier than others but I suppose that's true of any dealership. The prices were about what I expected and the salesmen didn't play a lot of the silly games that you might be used to from their counterparts elsewhere. More

I drove to showroom and looking for parking. There were 4 slaes guys outsite and when i asked where i can park, one of them throw a comment looking at my infinity ex35 " i sold one of those at 3k, and it als slaes guys outsite and when i asked where i can park, one of them throw a comment looking at my infinity ex35 " i sold one of those at 3k, and it also had a dent". My car is a 40k car and it had a tiny dent. The sales guy has no business to pass demeaning comment on a prospective customer. After i test drove few car, i met the manager, guess what, the manager was one of the mob and he was not so sensitive when i complained abt the previous incident. I will never go there again. In my opinion they were motor racist More

I experienced professional, courteous and expediting service during the purchase of my vehicle. There were some minor defects on my car that the dealerahip took care of right away without any hustles. service during the purchase of my vehicle. There were some minor defects on my car that the dealerahip took care of right away without any hustles. More

I was expecting to take car loan and pay it off without interest in 7 days. I had that option when I bought Honda Odyssey in 2002 or Lexus LX350 in 2006. When I go to look for a new car, I didn't have time interest in 7 days. I had that option when I bought Honda Odyssey in 2002 or Lexus LX350 in 2006. When I go to look for a new car, I didn't have time to look at all my Accounts and arrange the fund so that I can pay check of $50,000+ then and there. I was shocked to know that unless I pay full amount $51,827.27 (out of which maximum $5,000 can be paid by credit card) on that evening (May 31, 2011), I have to take car loan with interest and interest of $200 will be charged immediately. I am going to pay off the loan in a month and didn't like this experience. More

excellent customer service from the first upto the present. I never had any bad or negative experience with this dealership. Everybody's friendly and helpful. Vince was very helpful when we purchas present. I never had any bad or negative experience with this dealership. Everybody's friendly and helpful. Vince was very helpful when we purchased our new E 350. He really knows his products, he's an asset to this dealership. Thank you! More

I was very impressed with Walter's Mercedes Benz. I stopped by to look and find out what Mercedes was all about and drove out in a new car! I never felt pressured or rushed. All my questions were answ stopped by to look and find out what Mercedes was all about and drove out in a new car! I never felt pressured or rushed. All my questions were answered and Duke was diligent in finding the right car for me. I love my Mercedes and wonder why it took me so long to drive one! The customer service is wonderful. Customers are treated with kindness and they can't do enough for you. They make sure you are happy before you leave. They go above and beyond to make you feel welcome and appreciated. More

My car buying experience was absolutely amazing. My sales representative was extremely professional and very courteous. It was as if I wasn't even purchasing a vehicle. The car buying process went very smoot representative was extremely professional and very courteous. It was as if I wasn't even purchasing a vehicle. The car buying process went very smoothly and professionally. I was very impressed by their warmth and kindness. More

Didn't have a great experience. Saleman didn't listen to what I wanted, what I wanted to pay, insulted me on my trade-in, terms seemed outrages and overinflated. Even in this economy they don't want to ear what I wanted, what I wanted to pay, insulted me on my trade-in, terms seemed outrages and overinflated. Even in this economy they don't want to earn my business! I will be buying my new Mercedes elsewhere More

Absolute snob dealership. Michael cared less about my business. Interesting as the car they pictured on the the internet had no marks on the rear bumper yet when we got there a large round dime size hol business. Interesting as the car they pictured on the the internet had no marks on the rear bumper yet when we got there a large round dime size hole was in the paint. Clear through the paint to the bumper itself. Yet Michael said ,"I am not going to paint the car for YOU just for that". Nobody asked about painting the car idiot, just the bumper. Anyhow I would highly recommend not going there. We went next door to the Lexus delaership and left very happy in our new LS. More

painless 1 1/2 hour purchase. 30 minute vehicle orientation presentation orientation presentation More