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Walt Massey Ford - Service Center

Columbia, MS

4.4
26 Reviews
Call Service Center (769) 255-2094

26 Reviews of Walt Massey Ford - Service Center

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February 03, 2025

Excellent service. They picked up my vehicle and returned in timely manner. Will use for next service call More

by Tori Passman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your review! We're glad to hear you had an excellent experience and that our pickup and return service was timely and convenient. We appreciate your trust and look forward to assisting you with your next service visit!

January 31, 2025

Awesome customer service! Very professional and attentive to details! Will definitely use their services again! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Feb 01, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and appreciated our professionalism and attention to detail. We look forward to serving you again in the future!

January 22, 2025

Service was awesome. Could not have been better. Everyone needs to come here. And experience it More

by Aimeerobinette
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 23, 2025 -

Walt Massey Ford responded

Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience. We truly appreciate your recommendation and look forward to welcoming more people to experience the same level of service!

January 18, 2025

Everyone was very courteous and the work on my F150 was done in a timely manner More

by pdladner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both ladies in the service department and the mechanic Creel
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Jan 18, 2025 -

Walt Massey Ford responded

Thank you for your kind review! We’re so glad to hear that our team provided courteous service and that your F150 was taken care of in a timely manner. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to helping you again in the future! 🚗😊

January 16, 2025

Good service and the sals person was good. They were good during the encounter. Will come back one day. More

by rebel_hardcore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Walt Massey Ford responded

Thank you for your feedback! We’re glad to hear you had a positive experience with our team and appreciated the service. We look forward to seeing you again one day—let us know if there’s anything we can assist you with in the meantime!

January 13, 2025

Promp courteous friendless staff. no issues..price was just right..explained cost of the service..was grateful for coffee! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your wonderful review! We’re thrilled to hear you had a prompt and courteous experience with our friendly staff. It’s great to know the service was well-explained and the pricing met your expectations. We’re also glad you enjoyed the coffee! Your satisfaction means so much to us, and we look forward to serving you again soon.

January 13, 2025

Very honest with me and got me in and out very quickly. Great place for service More

by Austintaylor0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant creel Erica Gray
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Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re so glad to hear that you had a quick and honest service experience with us. Providing efficient and trustworthy service is always our goal. Your feedback means a lot, and we look forward to serving you again in the future. If there’s anything else we can do for you, don’t hesitate to let us know!

January 06, 2025

Satisfied with my service. Very reliable mechanics. Always nice and willing to help every time I’m there. More

by keitheasterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick West
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Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your kind words and for sharing your experience! We’re so glad to hear you’re satisfied with our service and that our reliable mechanics and friendly team have made a positive impression. Your trust and continued support mean the world to us, and we look forward to helping you again in the future. If there’s anything else we can do for you, don’t hesitate to let us know!

November 20, 2024

Great dealership very polite people- honest really like working with Chris the general manager will buy here again More

by Kmesser_39120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison
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December 26, 2023

Went in for an oil change and furl filters replacement and finally 3 hours later they charged us $800...called a local dealership and would have been $200 less...literally the service was crappy and I wil More

by kvfd20
Recommend Dealer
No
Employees Worked With
Colby williamson
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