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Walt Massey Ford - Service Center

Columbia, MS

4.7
22 Reviews

22 Reviews of Walt Massey Ford - Service Center

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January 16, 2025

Good service and the sals person was good. They were good during the encounter. Will come back one day. More

by rebel_hardcore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Walt Massey Ford responded

Thank you for your feedback! We’re glad to hear you had a positive experience with our team and appreciated the service. We look forward to seeing you again one day—let us know if there’s anything we can assist you with in the meantime!

January 13, 2025

Promp courteous friendless staff. no issues..price was just right..explained cost of the service..was grateful for coffee! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your wonderful review! We’re thrilled to hear you had a prompt and courteous experience with our friendly staff. It’s great to know the service was well-explained and the pricing met your expectations. We’re also glad you enjoyed the coffee! Your satisfaction means so much to us, and we look forward to serving you again soon.

January 13, 2025

Very honest with me and got me in and out very quickly. Great place for service More

by Austintaylor0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant creel Erica Gray
Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re so glad to hear that you had a quick and honest service experience with us. Providing efficient and trustworthy service is always our goal. Your feedback means a lot, and we look forward to serving you again in the future. If there’s anything else we can do for you, don’t hesitate to let us know!

January 06, 2025

Satisfied with my service. Very reliable mechanics. Always nice and willing to help every time I’m there. More

by keitheasterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick West
Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your kind words and for sharing your experience! We’re so glad to hear you’re satisfied with our service and that our reliable mechanics and friendly team have made a positive impression. Your trust and continued support mean the world to us, and we look forward to helping you again in the future. If there’s anything else we can do for you, don’t hesitate to let us know!

November 20, 2024

Great dealership very polite people- honest really like working with Chris the general manager will buy here again More

by Kmesser_39120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison
December 26, 2023

Went in for an oil change and furl filters replacement and finally 3 hours later they charged us $800...called a local dealership and would have been $200 less...literally the service was crappy and I wil More

by kvfd20
Recommend Dealer
No
Employees Worked With
Colby williamson
March 27, 2023

Great customer service, Chase was very helpful and polite. I had my oil changed and Tires rotated. More

by hornsbywally
Recommend Dealer
Yes
Employees Worked With
Chase
February 01, 2023

My salesman Garret was the best part of my purchase. He's so kind and tried really hard to help me. I just didn't get a good car. More

by loritagavin2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garret
November 09, 2022

I paid dealership $3800 + for repairs on a car I drive. I took my truck in for repairs and was told there was a $164 diagnostic charge before anything started. I think this is gouging and most likely wil More

by scro
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Service Advisor
October 14, 2022

Excellent service. Service Advisor- Trenton Cooley, was very efficient. He informed me of prices and kept me updated on work progress as well as results from service. More

by Mskit51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley, Aidan Lowery