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Walt Massey Ford - Service Center

Columbia, MS

4.5
29 Reviews
Call Service Center (769) 255-2094

29 Reviews of Walt Massey Ford - Service Center

Sort by
February 07, 2025

Both the vehicle we purchased and customer service from the Walt Massey team in Columbia, MS is excellent! If you are in the market for a vehicle, stop by and see them. More

by Kimbersmith14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We're so glad to hear that you had an excellent experience with both your vehicle purchase and our customer service in Columbia, MS. We truly appreciate your recommendation and look forward to serving you again in the future!

February 04, 2025

The lady answering the phone in the ford service department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for More

by Jdpeterson0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica grey
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Feb 04, 2025 -

Walt Massey Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica provided such friendly and helpful service. Her dedication to customer care truly makes a difference, and we’re glad she left such a positive impression. We appreciate your support and look forward to serving you again!

February 03, 2025

Excellent service. They picked up my vehicle and returned in timely manner. Will use for next service call More

by Tori Passman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your review! We're glad to hear you had an excellent experience and that our pickup and return service was timely and convenient. We appreciate your trust and look forward to assisting you with your next service visit!

February 03, 2025

Very helpful, courteous and extremely informative. They kept me informed on what was going on and what needed to be done, every step of the way. I recommend this place hands-down. Definitely will be w More

by p.macp2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gray
Report | Print
Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your fantastic feedback! We're so glad to hear that our team provided helpful, courteous, and informative service while keeping you updated every step of the way. Your recommendation means a lot, and we truly appreciate your trust. We look forward to continuing to take care of all your transportation needs!

January 31, 2025

Awesome customer service! Very professional and attentive to details! Will definitely use their services again! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Feb 01, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and appreciated our professionalism and attention to detail. We look forward to serving you again in the future!

January 22, 2025

Service was awesome. Could not have been better. Everyone needs to come here. And experience it More

by Aimeerobinette
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 23, 2025 -

Walt Massey Ford responded

Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience. We truly appreciate your recommendation and look forward to welcoming more people to experience the same level of service!

January 18, 2025

Everyone was very courteous and the work on my F150 was done in a timely manner More

by pdladner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both ladies in the service department and the mechanic Creel
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Jan 18, 2025 -

Walt Massey Ford responded

Thank you for your kind review! We’re so glad to hear that our team provided courteous service and that your F150 was taken care of in a timely manner. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to helping you again in the future! 🚗😊

January 16, 2025

Good service and the sals person was good. They were good during the encounter. Will come back one day. More

by rebel_hardcore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie Graham
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Jan 17, 2025 -

Walt Massey Ford responded

Thank you for your feedback! We’re glad to hear you had a positive experience with our team and appreciated the service. We look forward to seeing you again one day—let us know if there’s anything we can assist you with in the meantime!

January 13, 2025

Promp courteous friendless staff. no issues..price was just right..explained cost of the service..was grateful for coffee! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Report | Print
Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your wonderful review! We’re thrilled to hear you had a prompt and courteous experience with our friendly staff. It’s great to know the service was well-explained and the pricing met your expectations. We’re also glad you enjoyed the coffee! Your satisfaction means so much to us, and we look forward to serving you again soon.

January 13, 2025

Very honest with me and got me in and out very quickly. Great place for service More

by Austintaylor0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant creel Erica Gray
Report | Print
Jan 15, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re so glad to hear that you had a quick and honest service experience with us. Providing efficient and trustworthy service is always our goal. Your feedback means a lot, and we look forward to serving you again in the future. If there’s anything else we can do for you, don’t hesitate to let us know!

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