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Walt Massey Ford - Service Center

Columbia, MS

4.4
26 Reviews
Call Service Center (769) 255-2094

26 Reviews of Walt Massey Ford - Service Center

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March 23, 2025

I have always dealt with Walt Massy And never had a problem with service The people are great and service is outstanding. I have bought my car and truck. From them and the sales personnel Are great . More

by Baxter992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Ford responded

We're delighted to hear you've consistently had great experiences with both our sales and service teams! It's wonderful knowing you've trusted us with your car and truck purchases, and we appreciate your continued support. Thanks for sharing your feedback!

March 23, 2025

They were supposed to fix my air bag the air bag light still on. They missed placed my keys More

by goodloeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not available
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Mar 24, 2025 -

Walt Massey Ford responded

We sincerely apologize for the oversight with your airbag repair and for misplacing your keys. Mark Robinette, our General Manager, is aware of your situation and would appreciate the opportunity to make this right. Please reach out to Phillip directly—we're committed to resolving this promptly for you.

March 22, 2025

The service department here is amazing! They are quick reliable and most importantly they communicate frequently with their customers! Erica specifically has helped me tremendously! More

by Kenneth Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
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Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had an amazing experience with our service department! It's wonderful to hear Erica provided quick, reliable assistance and kept you well-informed. Thanks for sharing your feedback—we appreciate you!

March 03, 2025

I have two problems with my truck the ford company and the transmission. Nothing happened More

by notaclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Walt Massey Ford responded

We’re sorry to hear about the issues with your truck and any lack of resolution. Our General Manager, Mark Robinette, would like to speak with you directly to address your concerns. Please reach out to him so we can work toward a solution. We appreciate your feedback and the opportunity to assist you.

February 19, 2025

Friendly staff in service department. Hard to get in touch with because the online number doesn’t go directly to this ford dealership but service is great once you can reach them. More

by amycole2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
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Feb 20, 2025 -

Walt Massey Ford responded

Thank you for your feedback about the friendliness of our service department staff and the quality of our service. We apologize for the inconvenience with our contact process and are looking into ways to improve the accessibility of our direct lines. Your satisfaction is important to us, and we appreciate your patience as we work to enhance our communication channels. We're glad to hear that once in touch, your experience is great, and we look forward to serving you more efficiently in the future.

February 11, 2025

Great service they took care of needs and my car I will return to Walt Massey for in Columbia again More

by Rhodesdj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Feb 11, 2025 -

Walt Massey Ford responded

It's great to hear that we met your needs and took good care of your car! We appreciate your plans to return and look forward to welcoming you back to our Columbia location. Thank you for your trust in us!

February 10, 2025

The service was over and above what I expected. I had no idea amazing service such as this existed. More

by jennifermatherne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Pittman
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Feb 11, 2025 -

Walt Massey Ford responded

We're thrilled to hear that our service exceeded your expectations! Providing amazing service is something we strive for, and your feedback is incredibly valuable to us. We look forward to serving you again in the future!

February 07, 2025

Both the vehicle we purchased and customer service from the Walt Massey team in Columbia, MS is excellent! If you are in the market for a vehicle, stop by and see them. More

by Kimbersmith14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We're so glad to hear that you had an excellent experience with both your vehicle purchase and our customer service in Columbia, MS. We truly appreciate your recommendation and look forward to serving you again in the future!

February 04, 2025

The lady answering the phone in the ford service department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for More

by Jdpeterson0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica grey
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Feb 04, 2025 -

Walt Massey Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica provided such friendly and helpful service. Her dedication to customer care truly makes a difference, and we’re glad she left such a positive impression. We appreciate your support and look forward to serving you again!

February 03, 2025

Very helpful, courteous and extremely informative. They kept me informed on what was going on and what needed to be done, every step of the way. I recommend this place hands-down. Definitely will be w More

by p.macp2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gray
Report | Print
Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your fantastic feedback! We're so glad to hear that our team provided helpful, courteous, and informative service while keeping you updated every step of the way. Your recommendation means a lot, and we truly appreciate your trust. We look forward to continuing to take care of all your transportation needs!

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