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Walt Massey Ford - Service Center

Columbia, MS

4.5
29 Reviews
Call Service Center (769) 255-2094

29 Reviews of Walt Massey Ford - Service Center

Sort by
April 14, 2025

Great service, as always. I've been buying new cars from Walt Massy for over twenty years and will continue to do so. More

by W66DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Walt Massey Ford responded

Thank you for your loyalty over the years—it truly means a lot to us! We’re proud to have earned your trust and look forward to continuing to serve you for many more to come.

April 09, 2025

The truck I purchased was a courtesy vehicle and Jimmy was up front about the minor issues with the vehicle. He stayed on top of everything throughout the More

by andy.brantley
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
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Apr 18, 2025 -

Walt Massey Ford responded

We appreciate you sharing your experience! It's great to hear Jimmy was transparent and attentive throughout the process. Staying on top of the details makes all the difference—thank you for choosing us!

April 07, 2025

Great. Quick service. Kind They did really well. They communicated appropriately and had quick service. Everyone I spoke with or worked with was very kind a More

by cleaf19
Recommend Dealer
Yes
Employees Worked With
Maylan
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Apr 18, 2025 -

Walt Massey Ford responded

We’re so glad to hear everything went smoothly and that our team made you feel welcome and informed throughout your visit. Thanks for the kind words—we appreciate your business!

March 23, 2025

I have always dealt with Walt Massy And never had a problem with service The people are great and service is outstanding. I have bought my car and truck. From them and the sales personnel Are great . More

by Baxter992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Ford responded

We're delighted to hear you've consistently had great experiences with both our sales and service teams! It's wonderful knowing you've trusted us with your car and truck purchases, and we appreciate your continued support. Thanks for sharing your feedback!

March 23, 2025

They were supposed to fix my air bag the air bag light still on. They missed placed my keys More

by goodloeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not available
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Mar 24, 2025 -

Walt Massey Ford responded

We sincerely apologize for the oversight with your airbag repair and for misplacing your keys. Mark Robinette, our General Manager, is aware of your situation and would appreciate the opportunity to make this right. Please reach out to Phillip directly—we're committed to resolving this promptly for you.

March 22, 2025

The service department here is amazing! They are quick reliable and most importantly they communicate frequently with their customers! Erica specifically has helped me tremendously! More

by Kenneth Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
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Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had an amazing experience with our service department! It's wonderful to hear Erica provided quick, reliable assistance and kept you well-informed. Thanks for sharing your feedback—we appreciate you!

March 03, 2025

I have two problems with my truck the ford company and the transmission. Nothing happened More

by notaclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Walt Massey Ford responded

We’re sorry to hear about the issues with your truck and any lack of resolution. Our General Manager, Mark Robinette, would like to speak with you directly to address your concerns. Please reach out to him so we can work toward a solution. We appreciate your feedback and the opportunity to assist you.

February 19, 2025

Friendly staff in service department. Hard to get in touch with because the online number doesn’t go directly to this ford dealership but service is great once you can reach them. More

by amycole2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
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Feb 20, 2025 -

Walt Massey Ford responded

Thank you for your feedback about the friendliness of our service department staff and the quality of our service. We apologize for the inconvenience with our contact process and are looking into ways to improve the accessibility of our direct lines. Your satisfaction is important to us, and we appreciate your patience as we work to enhance our communication channels. We're glad to hear that once in touch, your experience is great, and we look forward to serving you more efficiently in the future.

February 11, 2025

Great service they took care of needs and my car I will return to Walt Massey for in Columbia again More

by Rhodesdj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Feb 11, 2025 -

Walt Massey Ford responded

It's great to hear that we met your needs and took good care of your car! We appreciate your plans to return and look forward to welcoming you back to our Columbia location. Thank you for your trust in us!

February 10, 2025

The service was over and above what I expected. I had no idea amazing service such as this existed. More

by jennifermatherne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Pittman
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Feb 11, 2025 -

Walt Massey Ford responded

We're thrilled to hear that our service exceeded your expectations! Providing amazing service is something we strive for, and your feedback is incredibly valuable to us. We look forward to serving you again in the future!

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