Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Walt Massey Ford - Service Center

Columbia, MS

4.7
22 Reviews
Call Service Center (769) 255-2094

22 Reviews of Walt Massey Ford - Service Center

Sort by
February 19, 2025

Friendly staff in service department. Hard to get in touch with because the online number doesn’t go directly to this ford dealership but service is great once you can reach them. More

by amycole2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
Report | Print
Feb 20, 2025 -

Walt Massey Ford responded

Thank you for your feedback about the friendliness of our service department staff and the quality of our service. We apologize for the inconvenience with our contact process and are looking into ways to improve the accessibility of our direct lines. Your satisfaction is important to us, and we appreciate your patience as we work to enhance our communication channels. We're glad to hear that once in touch, your experience is great, and we look forward to serving you more efficiently in the future.

February 11, 2025

Great service they took care of needs and my car I will return to Walt Massey for in Columbia again More

by Rhodesdj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Feb 11, 2025 -

Walt Massey Ford responded

It's great to hear that we met your needs and took good care of your car! We appreciate your plans to return and look forward to welcoming you back to our Columbia location. Thank you for your trust in us!

February 10, 2025

The service was over and above what I expected. I had no idea amazing service such as this existed. More

by jennifermatherne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Pittman
Report | Print
Feb 11, 2025 -

Walt Massey Ford responded

We're thrilled to hear that our service exceeded your expectations! Providing amazing service is something we strive for, and your feedback is incredibly valuable to us. We look forward to serving you again in the future!

February 07, 2025

Both the vehicle we purchased and customer service from the Walt Massey team in Columbia, MS is excellent! If you are in the market for a vehicle, stop by and see them. More

by Kimbersmith14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We're so glad to hear that you had an excellent experience with both your vehicle purchase and our customer service in Columbia, MS. We truly appreciate your recommendation and look forward to serving you again in the future!

February 04, 2025

The lady answering the phone in the ford service department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for More

by Jdpeterson0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica grey
Report | Print
Feb 04, 2025 -

Walt Massey Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica provided such friendly and helpful service. Her dedication to customer care truly makes a difference, and we’re glad she left such a positive impression. We appreciate your support and look forward to serving you again!

February 03, 2025

Very helpful, courteous and extremely informative. They kept me informed on what was going on and what needed to be done, every step of the way. I recommend this place hands-down. Definitely will be w More

by p.macp2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gray
Report | Print
Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your fantastic feedback! We're so glad to hear that our team provided helpful, courteous, and informative service while keeping you updated every step of the way. Your recommendation means a lot, and we truly appreciate your trust. We look forward to continuing to take care of all your transportation needs!

February 03, 2025

Excellent service. They picked up my vehicle and returned in timely manner. Will use for next service call More

by Tori Passman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your review! We're glad to hear you had an excellent experience and that our pickup and return service was timely and convenient. We appreciate your trust and look forward to assisting you with your next service visit!

January 31, 2025

Awesome customer service! Very professional and attentive to details! Will definitely use their services again! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Feb 01, 2025 -

Walt Massey Ford responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and appreciated our professionalism and attention to detail. We look forward to serving you again in the future!

January 22, 2025

Service was awesome. Could not have been better. Everyone needs to come here. And experience it More

by Aimeerobinette
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 23, 2025 -

Walt Massey Ford responded

Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience. We truly appreciate your recommendation and look forward to welcoming more people to experience the same level of service!

January 18, 2025

Everyone was very courteous and the work on my F150 was done in a timely manner More

by pdladner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both ladies in the service department and the mechanic Creel
Report | Print
Jan 18, 2025 -

Walt Massey Ford responded

Thank you for your kind review! We’re so glad to hear that our team provided courteous service and that your F150 was taken care of in a timely manner. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to helping you again in the future! 🚗😊

1
2
3