Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Walt Massey Ford

Columbia, MS

Overview
Employees
Reviews
Vehicles
4.7
80 Reviews
Welcome to Walt Massey Ford in Columbia, MS — your preferred Ford dealer serving Columbia, Tylertown, Prentiss, Oak Grove, and surrounding areas. Located at 1494 Highway 98 East, our dealership is committed to providing you with the highest quality of customer service and a vast selection of new and used Ford vehicles. Whether you're looking for the latest Ford F-150, the versatile Ford Explorer, or the eco-friendly Ford Fusion Hybrid, we have a vehicle that suits your needs and budget. At Walt Massey Ford, we pride ourselves on our customer-first approach, ensuring a seamless and transparent buying experience. Our expert sales team is here to guide you through our inventory and assist you in finding the perfect vehicle. Our state-of-the-art service center, staffed by certified Ford technicians, offers everything from routine maintenance to more complex repairs, ensuring your vehicle performs optimally. Visit us today to experience why Walt Massey Ford is the go-to destination for all your automotive needs. Enjoy our competitive pricing, comprehensive financial solutions, and our ongoing commitment to customer care.
Contact Dealership

1494 U.S. 98 East

Columbia, MS

39429

Directions

By Type

Showing 80 reviews

May 22, 2025

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service More

by Flowerpower 707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025 -

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 10, 2025

Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them. More

by Simple man Ranch Freebird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maylyn Lugones 10 stars
Report | Print
May 13, 2025 -

Walt Massey Ford responded

We’re thrilled to hear you felt comfortable and well taken care of during your visit. Thank you for your kind words and for recommending us—it means a lot!

May 09, 2025

They did a good job servicing my truck. I will use them again and again. More

by wepiercejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Douglas, Nick Losito
Report | Print
May 13, 2025 -

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

Great staff, they did a great job on my vehicle! Thank you for your help! More

by Nathanmckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

May 02, 2025

So far this dealership is a good fit for me. They installed a new transmission in my 2020 Ford Explorer and it's running like a new vehicle. More

by Holmessheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
Report | Print
May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear your Explorer is running like new again! It’s great to know we’ve been a good fit for you so far, and we appreciate you giving us the opportunity to take care of your vehicle.

May 01, 2025

Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Creel
Report | Print
May 02, 2025 -

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

May 01, 2025

Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda More

by lindaboyd2015
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
Report | Print
May 02, 2025 -

Walt Massey Ford responded

Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!

April 28, 2025

DeeDee was able to take care of all of my questions, wants and was able to make it an easy smooth experience. More

by Jamesmulligan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeeDee Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Walt Massey Ford responded

Great to hear DeeDee made everything easy and seamless while addressing all your questions and needs. We’re glad she delivered the kind of experience we aim for every time.

April 26, 2025

Service was prompt and I appreciate the follow ups. The service members were courteous and helpful. More

by Sarah W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
Report | Print
Apr 26, 2025 -

Walt Massey Ford responded

We’re glad the team’s prompt service and follow-ups made a difference and that their courteous help stood out. Count on us whenever your vehicle needs attention.

1
2
...
8