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Walt Massey Ford

Columbia, MS

Overview
Employees
Reviews
Vehicles
4.6
62 Reviews
Welcome to Walt Massey Ford in Columbia, MS — your preferred Ford dealer serving Columbia, Tylertown, Prentiss, Oak Grove, and surrounding areas. Located at 1494 Highway 98 East, our dealership is committed to providing you with the highest quality of customer service and a vast selection of new and used Ford vehicles. Whether you're looking for the latest Ford F-150, the versatile Ford Explorer, or the eco-friendly Ford Fusion Hybrid, we have a vehicle that suits your needs and budget. At Walt Massey Ford, we pride ourselves on our customer-first approach, ensuring a seamless and transparent buying experience. Our expert sales team is here to guide you through our inventory and assist you in finding the perfect vehicle. Our state-of-the-art service center, staffed by certified Ford technicians, offers everything from routine maintenance to more complex repairs, ensuring your vehicle performs optimally. Visit us today to experience why Walt Massey Ford is the go-to destination for all your automotive needs. Enjoy our competitive pricing, comprehensive financial solutions, and our ongoing commitment to customer care.
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1494 U.S. 98 East

Columbia, MS

39429

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Showing 62 reviews

March 23, 2025

They were supposed to fix my air bag the air bag light still on. They missed placed my keys More

by goodloeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not available
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Mar 24, 2025 -

Walt Massey Ford responded

We sincerely apologize for the oversight with your airbag repair and for misplacing your keys. Mark Robinette, our General Manager, is aware of your situation and would appreciate the opportunity to make this right. Please reach out to Phillip directly—we're committed to resolving this promptly for you.

March 23, 2025

Had not thing bad about my experience was treated really well.Good sales lady really help me with all my questions. Looking forward to next time. More

by Gnace
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had such a positive experience with our team! It's great to hear your sales consultant was helpful and addressed all your questions. We look forward to seeing you again next time!

March 23, 2025

I have always dealt with Walt Massy And never had a problem with service The people are great and service is outstanding. I have bought my car and truck. From them and the sales personnel Are great . More

by Baxter992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Ford responded

We're delighted to hear you've consistently had great experiences with both our sales and service teams! It's wonderful knowing you've trusted us with your car and truck purchases, and we appreciate your continued support. Thanks for sharing your feedback!

March 22, 2025

The service department here is amazing! They are quick reliable and most importantly they communicate frequently with their customers! Erica specifically has helped me tremendously! More

by Kenneth Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
Report | Print
Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had an amazing experience with our service department! It's wonderful to hear Erica provided quick, reliable assistance and kept you well-informed. Thanks for sharing your feedback—we appreciate you!

March 18, 2025

Everyone is professional and very knowledgeable. They encourage you to come back or call them if you’re having trouble or need help. More

by cathybryant79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
DeeDee Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Walt Massey Ford responded

We're glad you found our team professional, knowledgeable, and welcoming! We're always here if you need anything—don't hesitate to reach out or stop by anytime.

March 03, 2025

I have two problems with my truck the ford company and the transmission. Nothing happened More

by notaclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Walt Massey Ford responded

We’re sorry to hear about the issues with your truck and any lack of resolution. Our General Manager, Mark Robinette, would like to speak with you directly to address your concerns. Please reach out to him so we can work toward a solution. We appreciate your feedback and the opportunity to assist you.

February 25, 2025

Everything went smoothly and quickly. The staff is friendly and knowledgeable. I would buy from them again. More

by lemunkel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Walt Massey Ford responded

We're glad to hear everything went smoothly and that our team provided a great experience! Thank you for your kind words and for considering us for future purchases—we look forward to serving you again!

February 19, 2025

Friendly staff in service department. Hard to get in touch with because the online number doesn’t go directly to this ford dealership but service is great once you can reach them. More

by amycole2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
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Feb 20, 2025 -

Walt Massey Ford responded

Thank you for your feedback about the friendliness of our service department staff and the quality of our service. We apologize for the inconvenience with our contact process and are looking into ways to improve the accessibility of our direct lines. Your satisfaction is important to us, and we appreciate your patience as we work to enhance our communication channels. We're glad to hear that once in touch, your experience is great, and we look forward to serving you more efficiently in the future.

February 18, 2025

Jimmy Bradley and Walt Massey the only place i will buy a vehicle from very professional More

by dsingley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Walt Massey Ford responded

We're thrilled to hear that you've had such positive experiences with Jimmy Bradley and our team at Walt Massey! Your trust and loyalty mean a great deal to us. Thank you for choosing us as your go-to place for purchasing a vehicle, and we look forward to continuing to provide you with professional service in the future.

February 12, 2025

Brandy was amazing she truly went above and behond to help us. We told her what we were looking for and what we needed and she with in 5 minutes found us exactly what we wanted. She definitely was frie More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandy McKenzie Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Walt Massey Ford responded

It's fantastic to hear that Brandy was able to assist you so effectively and quickly! Her dedication to treating customers like family and providing professional, caring service is exactly what we strive for. Thank you for taking the time to acknowledge her efforts. We're thrilled she could help you find exactly what you were looking for and hope you enjoy your new purchase!

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