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Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Lucedale, MS

4.5
162 Reviews
Call Service Center (601) 673-4796

162 Reviews of Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

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February 26, 2025

Recent service was handled very well. Was kept updated on status of repairs or any changes. More

by theresamgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear your service experience went smoothly and that you were kept informed throughout the process. Thank you for your feedback and support!

February 26, 2025

The service department always takes care of any problems we have with our Ram ( 1st problem in 2 years). This time there was debris in the windshield Washer line. More

by southet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear that our service department continues to take great care of your Ram, even with the rare issue. Thank you for trusting us—we appreciate your support!

February 22, 2025

Excellent service and hospitality, Madison was very kind and respectful. Would encourage anyone to go there. More

by alwaysfairley505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted to hear about your excellent service experience with Madison and that you found her to be kind and respectful. It's wonderful that you'd recommend our hospitality to others. Thank you for your encouraging words!

February 20, 2025

Great customer service and big selection of vehicles to choose from. Will purchase next vehicle there More

by joeymcdonald1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mccardle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlyn Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted to hear that you had a positive experience with our customer service and were pleased with our selection of vehicles! It’s great to know that we've earned your trust for future purchases. Thank you for your feedback, and we look forward to helping you choose your next vehicle!

February 19, 2025

Leah has been very professional anytime that I have dealt with her. Very nice and helpful. More

by reesehawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

It's wonderful to hear that Leah has consistently provided you with professional, nice, and helpful service! We value the importance of making every interaction a positive experience for our customers. Thank you for sharing your feedback, and we look forward to continuing to serve you with the same high standard of care.

February 17, 2025

Madison is top of the line! ! Professional and a very pleasant person to deal with More

by reesehawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're so glad to hear such positive feedback about Madison! Her professionalism and pleasant demeanor are exactly what we strive for. Thank you for taking the time to share your experience, and we look forward to your next visit with us!

February 17, 2025

The service at Walt Massey is consistently excellent. I will continue to have my new truck serviced by them in the future. More

by Donnie Goff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're thrilled to hear that you've had consistently excellent service with us at Walt Massey! Knowing that you plan to continue using our services for your new truck is the highest compliment we can receive. Thank you for your trust and loyalty, and we look forward to providing you with top-notch service in the future.

February 16, 2025

Need to hire more mechanics. Your diesel mechanic is over worked and can't concentrate running all over the shop instead of working on 1 vehicles at a time More

by glennishee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for bringing this to our attention. We're sorry to hear that our diesel mechanic seems overwhelmed, and we appreciate your concern for the quality of service and working conditions. We will review our staffing needs to ensure our mechanics can concentrate effectively and provide the best possible service. Your feedback is invaluable as we strive to improve. Thank you again for sharing your observations.

February 10, 2025

It’s all good so far won’t know more about it until I drive it a wild More

by trypod55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear everything is going well so far! Feel free to reach out as you get more acquainted with your vehicle. We're here to assist with any questions or further needs you might have. Safe driving!

January 31, 2025

I had to call multiple times to get updates on my vehicle while at the dealer. Multiple calls would go unanswered, and when I left messages not returned. Vehicle was there 3 weeks and if I had not checked in More

by Duvalldavid28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sudduth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback. I’m sorry to hear about the difficulty you experienced getting updates on your vehicle. That’s not the level of communication we strive for, and I understand how frustrating that must have been. Our General Manager, Phillip Pogue, would like to apologize for the inconvenience personally and ensure that you have a direct point of contact moving forward. If you ever have trouble reaching someone in the future, please feel free to call or text him directly on his cell, 601-466-8474, and he’ll be happy to assist. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

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