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Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center
Lucedale, MS
167 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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167 Reviews of Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center
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August 24, 2018
Management and service receptionist were A1 Robbie, Eric and Becky are the only reasons for the 5 star rating. If not for the exemplary customer care given by these 3 people my rating would have Robbie, Eric and Becky are the only reasons for the 5 star rating. If not for the exemplary customer care given by these 3 people my rating would have been 0 stars. I will be returning for all future vehicle services and purchases. I also spoke with several sales people while waiting for my services to be completed, and everyone in sales was awesome. Specifically Jimmy, who helped me program my easy exit seat configuration. Jordan Seals was my initial contact with Walt Massey, and she is an exceptional service rep. More
by don.kirk.2nd
Verified CustomerEmployees Worked With
Other Employees :
Eric (service mgr) , Jimmy Wigfield, Becky Brown
August 23, 2018
Recall on my 2015 dodge journey. Very pleasant experience. Very fast and thorough. From start to finish was less than I expected. I didn't even purchase my car there, yet they called Very pleasant experience. Very fast and thorough. From start to finish was less than I expected. I didn't even purchase my car there, yet they called me and made my appointment for the service. More
by kndkne
Employees Worked With
Becky Brown
August 20, 2018
Robbie Lebert helped me and he was great. He was very friendly, he kept me informed on every step they were making and was a very nice man. I absolutely will be bac helped me and he was great. He was very friendly, he kept me informed on every step they were making and was a very nice man. I absolutely will be back. He was awesome!!!! More
by watnot1
Employees Worked With
August 14, 2018
Amazing service Becky provided fast and friendly service. I will definitely use their service department again. I will recommend Walt Wassey Chrysler, Dodge, Jeep, Ra Becky provided fast and friendly service. I will definitely use their service department again. I will recommend Walt Wassey Chrysler, Dodge, Jeep, Ram to all my friends and family. More
by lorettamckissick
Employees Worked With
Becky Brown
August 12, 2018
Oil change was great! The amount of time that it took to get my oil changed was very reasonable. Becky Brown was very helpful and answered every question I had. She was gre The amount of time that it took to get my oil changed was very reasonable. Becky Brown was very helpful and answered every question I had. She was great! More
by jbrown9495
Employees Worked With
Becky Brown
August 09, 2018
cruise control recall In and out 30 minutes, good people at Walt Massey. First Jeep I have ever bought, got the 2018 Wrangler Sahara and it gets great fuel mileage. In and out 30 minutes, good people at Walt Massey. First Jeep I have ever bought, got the 2018 Wrangler Sahara and it gets great fuel mileage. More
by hestema1
Employees Worked With
Cory Herrington, Donnie Miller, Jimmy Wigfield, Becky Brown
August 08, 2018
Great Service. I went in for a reprogram recall. I was in and out in no time! Everyone was very helpful and made it easy for me to have the service completed in a ti I went in for a reprogram recall. I was in and out in no time! Everyone was very helpful and made it easy for me to have the service completed in a timely manner! Great job guys! More
by Marquitamcleod50
Employees Worked With
Becky Brown
August 01, 2018
Cruise control recall on my 2016 Ram Brought my Ram in with no appointment and was taken care of promptly, no regrets. Only waited about 15 minutes for the work to be completed. Very clea Brought my Ram in with no appointment and was taken care of promptly, no regrets. Only waited about 15 minutes for the work to be completed. Very clean dealership More
by truckinwithmike
Employees Worked With
Becky Brown
July 31, 2018
Alignment Went in Saturday to talk about a specific 4 wheel alignment. They said they could do it. We even discussed what parts are to be adjusted. Came i Went in Saturday to talk about a specific 4 wheel alignment. They said they could do it. We even discussed what parts are to be adjusted. Came in monday first thing as we planned. He did a 2 wheel alignment and only did half that. The only thing touched was the tie rod. The drag link, track bar and control arms were not adjusted. I had to pay 80 dollars and then another 100 to go else where to have it done right. I dont like waisting money on a service on dont recieve. More
by raeray528
Employees Worked With
Becky Brown, Ryan Smith
July 31, 2018
Friendly staff I was most impressed with my first trip to the WM Jeep service center. Even though the service manager was out due to an emergency, the guys filling i I was most impressed with my first trip to the WM Jeep service center. Even though the service manager was out due to an emergency, the guys filling in were friendly and helpful. Never once did they act as if we were a bother or that they didn't have time for us. In fact, they took time to talk with us and find out how we were liking our new Grand Cherokee that we purchased a couple of months ago. My family has never had a bad experience at Walt Massey. More
by Debbie
Employees Worked With
I can't remember names but the parts manager and the guy in internet sales that works with Brent, Chuck Domingues, Jarred Havard, Brian Wittmayer
