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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.1
20 Reviews
Call Service Center (601) 736-3432

20 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

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February 22, 2025

Good service, friendly and great communication! Very helpful to make sure all of your questions are answered and completed. More

by dpbaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad to hear that you received good service and appreciated the friendly communication from our team. It's important to us that all your questions are thoroughly answered and your needs fully met. Thank you for sharing your positive experience!

February 06, 2025

Took 3 weeks to fix alternator over two weeks for a cythalic converter. Repairs took the whole month oh January More

by SUSAN.BROOM59
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
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Feb 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how frustrating long repair times can be, and we apologize for the delays you experienced. Some repairs, especially those involving specific parts, can take longer than expected, but we know that doesn’t make the wait any easier. We appreciate your patience and the opportunity to serve you. If there’s anything we can do to assist further, please let us know.

January 31, 2025

They called and set me up and appointment to have a software update done on my Ram 1500 .. I Arrived around 7:30 am and they was able to get me right in for the update .. with in 30 minutes they were d More

by davidwcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience! We're glad to hear that our team was able to get your software update done quickly and efficiently. Providing fast and reliable service is always our goal! We appreciate your business and look forward to serving you again in the future.

January 23, 2025

Kept my jeep from Dec 30-Jan 16 for an alternator Too long for me More

by SUSAN.BROOM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. I understand how frustrating it can be to wait that long for a repair, and I sincerely apologize for the delay. While some factors can extend repair times, we know how important it is to get your vehicle back as quickly as possible. We appreciate your patience and would love the opportunity to provide a better experience in the future. Please feel free to reach out if there’s anything we can do to help.

January 22, 2025

We appreciate your services and we to continue working with you for everything that you do for us. More

by janicewilliams0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you so much for your kind words and continued trust in us! We’re honored to support you and look forward to building on this great partnership for everything ahead. Your satisfaction is always our priority!

January 16, 2025

I absolutely love the service I received from MIRYAM was great at keeping me updated and informed More

by trizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your kind words! We're thrilled that Miryam provided excellent service and informed you throughout the process. We’ll share your feedback with her—it’ll make her day! Let us know if there’s anything else we can assist you with.

January 16, 2025

Very good service. Highly recommend this department. Treated me like family Very very good always More

by dennisdiane3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your kind words! We're so glad to hear you felt like family and had such a positive experience with our team. Your recommendation means the world to us, and we’re honored to have earned your trust. We’ll be here whenever you need us!

January 14, 2025

They always take great care of me and my jeep. I will recommend them to anyone that asks. If they don’t ask then I will tell them. More

by patlwatson58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your amazing review! We’re thrilled to hear that you always feel well taken care of and that your Jeep is in good hands with us. Your enthusiasm and willingness to recommend us mean the world to our team. We’re here whenever you need us, and we look forward to continuing to provide you with excellent service. Thank you for being such a wonderful advocate for us!

January 09, 2025

You really recommend servicing the vehicle timely and adequate diagnosis are just a little pricey; however, I am very satisfied with the customer service representative, mechanics and technical crew memb More

by annette.martin546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Dubord
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Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback, Annette! We’re so glad you were satisfied with our customer service representatives, mechanics, technical crew, and management. Providing timely service and accurate diagnostics is always our goal, and we appreciate your understanding of the value we strive to deliver. Your satisfaction means a lot to us, and we look forward to serving you again in the future! 😊

January 08, 2025

The service was completed in a timely manner, there was a billing issue because this vehicle is a commercial vehicle and sometimes there is issues. But the very nice service Adviser Miriam Evans handed her s More

by thundar1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evens
Report | Print
Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you so much for your 5-star review! We’re delighted to hear that your service was completed promptly and that Miriam Evans handled the billing issue professionally. We’ll surely pass along your thanks to her—she’ll be thrilled to hear your kind words! We appreciate your business and look forward to serving you again. 😊

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