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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.1
24 Reviews
Call Service Center (601) 736-3432

24 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

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June 02, 2025

I’m paying a jeep note with warranty and charged $109 to check engine 😡 light. It’s free everywhere else. 😡 More

by ryanmcdonald659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Losito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We understand your frustration and appreciate you bringing this to our attention. We aim to provide transparent service, and your feedback is important as we look at ways to improve. If you’d like to discuss this further, please reach out so we can review your situation in more detail.

May 19, 2025

I have been using their service dept. for years & have found them to be reliable, efficient, honest, and competitive in their prices. Their workmanship is first class and I will continue More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We truly appreciate your continued trust and support over the years! It means a lot to know you’ve found our team reliable, honest, and efficient. We’re committed to keeping that first-class workmanship going every time you visit.

May 11, 2025

Did a good job finding and fixing the problem even though it was tricky to find More

by Adam@tmhcpas.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad we were able to track down the issue and get it resolved for you! Thanks for your patience and for trusting us with your vehicle.

May 05, 2025

Good service. Work completed faster than expected. Word word word word word. That should be fifteen. More

by lariat98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear the service exceeded your expectations and was completed quicker than anticipated! Thanks for trusting us with your vehicle.

April 22, 2025

Told my car was ready. When I arrived was told the recall wasn't done and on the papers it stated I refused. The car was there for a day and a half. More

by Acshivers
Recommend Dealer
No
Employees Worked With
Miryam Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
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Apr 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the confusion and inconvenience this has caused. That’s not the experience we want for our customers. Our General Manager, Mark Robintette, is aware of the situation and would like to investigate what went wrong and ensure it is adequately addressed. We appreciate your patience and the opportunity to make this right.

April 18, 2025

Very efficient and would recommend Miss Miryam to anyone looking for a great service experience! More

by nathanielsmith
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
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Apr 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear you had a great experience with Miss Miryam! Efficiency and excellent service are what we strive for—thanks for the recommendation!

April 11, 2025

My appointment was at 0730. My jeep was still sitting where I parked it at 0750. Reason was they were getting the oil ready. More

by STEVENKITTELSON999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bourne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how important your time is, and we’re sorry for the delay in getting started. We’ll review this with our team to ensure better preparation and smoother service going forward.

April 10, 2025

Myriam is great, super pleased with my experience. The whole team did a great job! More

by thms_slagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear that, and Myriam will be thrilled to know she made a positive impact! Thanks for the kind words and for recognizing the whole team—we appreciate you!

April 08, 2025

It was clean, the service guy was helpful and respectful. Overall it was a good experience. More

by stanza06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had a good experience! Providing a clean environment and respectful service is what we aim for—thanks for choosing us!

April 07, 2025

Everything was taking care of as we discussed over the phone and gave us some transportation to go eat lunch while our vehicle was being worked on More

by cbuffington73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Dave
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Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re happy to hear everything went smoothly and that we could make your wait more comfortable. Thanks for trusting us—we’re always here to help make things easy!

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