Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.1
20 Reviews
Call Service Center (601) 736-3432

20 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Sort by
April 22, 2025

Told my car was ready. When I arrived was told the recall wasn't done and on the papers it stated I refused. The car was there for a day and a half. More

by Acshivers
Recommend Dealer
No
Employees Worked With
Miryam Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Report | Print
Apr 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the confusion and inconvenience this has caused. That’s not the experience we want for our customers. Our General Manager, Mark Robintette, is aware of the situation and would like to investigate what went wrong and ensure it is adequately addressed. We appreciate your patience and the opportunity to make this right.

April 18, 2025

Very efficient and would recommend Miss Miryam to anyone looking for a great service experience! More

by nathanielsmith
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Report | Print
Apr 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear you had a great experience with Miss Miryam! Efficiency and excellent service are what we strive for—thanks for the recommendation!

April 11, 2025

My appointment was at 0730. My jeep was still sitting where I parked it at 0750. Reason was they were getting the oil ready. More

by STEVENKITTELSON999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bourne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how important your time is, and we’re sorry for the delay in getting started. We’ll review this with our team to ensure better preparation and smoother service going forward.

April 10, 2025

Myriam is great, super pleased with my experience. The whole team did a great job! More

by thms_slagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear that, and Myriam will be thrilled to know she made a positive impact! Thanks for the kind words and for recognizing the whole team—we appreciate you!

April 08, 2025

It was clean, the service guy was helpful and respectful. Overall it was a good experience. More

by stanza06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had a good experience! Providing a clean environment and respectful service is what we aim for—thanks for choosing us!

April 07, 2025

Everything was taking care of as we discussed over the phone and gave us some transportation to go eat lunch while our vehicle was being worked on More

by cbuffington73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Dave
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re happy to hear everything went smoothly and that we could make your wait more comfortable. Thanks for trusting us—we’re always here to help make things easy!

April 02, 2025

Miryam was super nice and helpful! Great dealership, staff and excellent service. Thanks so much! More

by joshmiller8806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re thrilled to hear Miryam and the team made your experience a great one! Thanks so much for the kind words—we’re glad we could help!

March 29, 2025

I had a really good experience with the Walt Massey Team Thank you for your help. More

by Tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad you had a great experience with the team! Thanks for choosing us—we’re always here to help!

March 24, 2025

Nice and helpful people working at the dealership. I continue to bring my card to be serviced and any work that is needed because I trust the service! More

by mary.magee48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad our team continues to earn your trust with their helpful and reliable service! We appreciate your loyalty and look forward to taking care of your car again next time.

March 22, 2025

Too long to wait for critical parts. Manifolds should be a priority . 3weeks? Too long! More

by dowens6955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the delay you experienced waiting for the manifold—it shouldn't have taken this long. We appreciate your patience and your feedback, and we'll use it to help improve our parts availability and service efficiency. If you'd like to discuss further, please reach out—we're here to help.

1
2