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Walt Massey Chrysler Dodge Jeep RAM Columbia

Columbia, MS

4.5
56 Reviews
Welcome to Walt Massey Chrysler, Dodge, Jeep, RAM in Columbia, MS — your leading dealership for Chrysler, Dodge, Jeep, and RAM vehicles. Situated at 800 Highway 98, we are dedicated to offering an exceptional selection of new and pre-owned vehicles from four of America’s most iconic automotive brands. Whether you're looking for the rugged durability of the RAM 1500, the off-road prowess of the Jeep Wrangler, the powerful performance of the Dodge Charger, or the innovative luxury of the Chrysler Pacifica, Walt Massey Chrysler, Dodge, Jeep, RAM has a vehicle tailored to your demands. Our dealership is renowned for its customer-centric approach, ensuring that every visitor receives personalized service to match their automotive needs. Our experienced sales team is eager to guide you through our extensive inventory and assist you in selecting the perfect vehicle. Additionally, our advanced service center is equipped to handle all maintenance and repair needs with certified technicians who specialize in these brands, using only genuine parts to maintain your vehicle’s performance and longevity. Stop by Walt Massey Chrysler, Dodge, Jeep, RAM today to explore our models and take advantage of our knowledgeable staff and outstanding customer service. Discover why we are the preferred automotive destination for drivers in Columbia, Hattiesburg, McComb, and beyond.
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1470 Hwy 98 E

Columbia, MS

39429

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Showing 56 reviews

June 16, 2025

Had my truck 9 business days. When I dropped off shop was almost half full. Took 6 days to get parts ordered. Just wasn’t impressed with service department as a whole. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Losito
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry your experience with the service department didn’t meet expectations. We understand how frustrating delays can be and appreciate your feedback. Our team is always working to improve, and we’d like the opportunity to do better for you next time.

June 16, 2025

Find yourself another dealership, I could write a list of issues with this place and all of Walt Massey dealerships. I could even post text and paperwork to back up my claims. RUN as far from these xxxxhole More

by jeffreylawson623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear that you feel this way. Your experience clearly didn’t meet expectations, and we take that seriously. If you're open to it, our General Manager would like to speak with you directly to better understand what happened and see if there's a way to make things right.

June 12, 2025

I have no complaints about this dealership. I've been treated right every time that I go. More

by tonyajohnson51679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Losito
Jun 12, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

That means a lot to us! Consistently treating our customers right is what we strive for, and we’re grateful for your continued support. Looking forward to your next visit!

June 11, 2025

I felt I could have confidence in this dealership at the time I was received and the process was easy and stress free. My fist time here and I will return when my vehicle needs tending More

by Tiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad your first visit left a great impression! It's important to us that every customer feels confident and at ease throughout the process. We look forward to seeing you again when your vehicle needs service—thank you for trusting us!

June 10, 2025

Nate and Thomas was exceptionally helpful when I purchased my truck. I went into the dealership not knowing what I wanted and they spent hours helping me decide on a vehicle. They made purchasing a More

by kendallmullins1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear Nate, Thomas, and Cole made your truck-buying experience a great one! It means a lot that they took the time to help you find the right fit and made the process enjoyable. We truly appreciate your recommendation and hope you love your new ride!

June 09, 2025

The simple oil change and replacement of fuel filters took almost 6 hours. I had an appointment and they knew that I was waiting there at the dealership. More

by deanoutwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear about the extended wait time during your visit. That’s not the experience we aim to provide, especially when you had an appointment and were waiting onsite. We appreciate your patience and will review this with our team to help prevent delays like this in the future.

June 07, 2025

The no nonsense process was appreciated. I told them what I wanted. I believe they offered the best deal they could up front. There was no haggling back and forth. The service was streamlin More

by bnburge7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damon Broome
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad you appreciated the straightforward, no-nonsense approach! That’s exactly how we believe car buying should be—honest, efficient, and respectful of your time. Thanks for choosing us!

June 07, 2025

It was a little lengthy. Very helpful and friendly. Jimmy, helped me. tremendously with downloading the app and setting my car up. More

by btullos1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear Jimmy took great care of you and helped get everything set up with your new car! While we understand the process took a little time, we appreciate your patience and are happy the team made it a friendly and helpful experience.

June 02, 2025

I’m paying a jeep note with warranty and charged $109 to check engine 😡 light. It’s free everywhere else. 😡 More

by ryanmcdonald659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans, Nick Losito
Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We understand your frustration and appreciate you bringing this to our attention. We aim to provide transparent service, and your feedback is important as we look at ways to improve. If you’d like to discuss this further, please reach out so we can review your situation in more detail.

May 19, 2025

I have been using their service dept. for years & have found them to be reliable, efficient, honest, and competitive in their prices. Their workmanship is first class and I will continue More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
May 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We truly appreciate your continued trust and support over the years! It means a lot to know you’ve found our team reliable, honest, and efficient. We’re committed to keeping that first-class workmanship going every time you visit.

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