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Walt Massey Chevrolet Marion - Service Center

Marion, AR

4.2
11 Reviews
Call Service Center (870) 739-7337

11 Reviews of Walt Massey Chevrolet Marion - Service Center

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July 02, 2025

I think this was the first day of the changeover. The young, eager salesmen were way too worrisome. We’ve been buying new vehicles there yearly working with Joe Roberts and Frank Wallace. I doubt tha More

by judy.manning98
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

June 27, 2025

Tried to charge for a factory warranty to tighten stepsister. Had to call dealer correct More

by No clue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Walt Massey Chevrolet Marion responded

We're sorry to hear about the confusion and appreciate you bringing this to our attention. We’re glad you were able to get it corrected. If there’s anything more we can do to help, please don’t hesitate to reach out.

Jun 28, 2025 -

Walt Massey Chevrolet Marion responded

Glad to hear you had a smooth and friendly experience—and that you caught the June special! We appreciate you coming in and look forward to seeing you next time!

June 26, 2025

On time, neat and clean, friendly I got a June special on oil change yeh!! More

by phyllisoneal39
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
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Jun 28, 2025 -

Walt Massey Chevrolet Marion responded

Awesome to hear everything was timely and tidy—and even better that you scored the June oil change special! We’re glad you had a great visit and hope to see you again soon!

June 26, 2025

The service advisors are very courteous and help me with issues and scheduling future service appointments More

by lastcall67
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Brawner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon in the service dept
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Jun 28, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad to hear our service advisors are taking great care of you and helping with your service needs. Providing courteous and helpful support is what we aim for—thanks for sharing!

June 26, 2025

Very please with overall service of support team recommend Walt Massey to family and friends for buying and serving vehicles More

by jg1459911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mckee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ladarrius Woodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Brawner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide, and we’d appreciate the opportunity to make things right. Please Dan Schian, our General Manager directly so we can look into this and address your concerns.

June 21, 2025

I was told to be there at 7:30 for an oil change and to have my window looked at. I was there 3 hours and only the oil change was done by 10:30. I had to go into the office and ask the status because my c More

by jdkbarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about the delay and lack of communication during your visit. That’s not the experience we aim to provide. Our GM, Dan Schian, would really appreciate the opportunity to speak with you directly to better understand what happened and work toward making it right. We’re also unable to locate a repair order under your name, so please reach out when you can so we can connect the dots and resolve this properly.

June 19, 2025

Robert was great to deal with. Got my car back up and running and is like "new". I sure appreciate the service department. More

by ldaniel157
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Walt Massey Chevrolet Marion responded

So glad to hear Robert got your car back up and running like new! We appreciate the shoutout to our service department—they work hard to make sure every vehicle gets the care it needs. Thanks for trusting us!

June 16, 2025

Robert has always been excellent to deal with in the service department. He handles all your vehicle concerns More

by jackimom51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Walt Massey Chevrolet Marion responded

Robert truly goes above and beyond, and we're so glad you've had such consistently positive experiences with him. Knowing your vehicle concerns are in good hands makes all the difference—thank you for your trust and continued support!

June 16, 2025

Robert has always been great to my family and I. I have always recommended him to others for service. More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Walt Massey Chevrolet Marion responded

We truly appreciate your continued support and kind words about Robert! It means a lot that you’ve recommended him to others—he’s a valued part of our team, and we’re glad he’s earned your trust.

June 13, 2025

This staff has always been great! I love doing business with them and will continue doing business with them! More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Brawner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Walt Massey Chevrolet Marion responded

We’re so glad to hear that! Your loyalty means the world to us, and we look forward to continuing to serve you with the same great experience every time.

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