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Walt Massey Chevrolet GMC - Service Center
Lucedale, MS
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Walt Massey Chevrolet GMC - Service Center
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April 15, 2019
TPM service Pickup dropped at 12pm Service work was complete before 4pm . Service department had to replace one tpm senior on right rear tire Bobby Howard expla Pickup dropped at 12pm Service work was complete before 4pm . Service department had to replace one tpm senior on right rear tire Bobby Howard explained what had been to repair my pickup. More
by daviswr@bellsouth.net
Verified CustomerEmployees Worked With
Bobby Howard
April 15, 2019
Took 4 Days to Replace Leather Seat I purchased a used 2017 Truck with an agreement in writing that the leather seat, that had a tear, would be replaced. The Salesman called and got the I purchased a used 2017 Truck with an agreement in writing that the leather seat, that had a tear, would be replaced. The Salesman called and got the approval from the service center. I called 2 weeks in advance and scheduled an appointment to have the seat replaced and some service work on my wife's traverse. I dropped my truck off 8am on a Thursday morning along with my wife's traverse. After not hearing anything I called at 4pm and was told my wife's traverse was ready but my truck wouldn't be ready till Friday so I picked up my wife's vehicle. I get a call Friday at 2pm telling me that they still haven't gotten to my truck and that it wouldn't be ready till Monday. I was told this is because the man who approved the seat replacement was no longer there and they had to wait on approval from someone else even though I have in writing that they would replace the seat. I was told that this was a 3 or 4 hour job and it took 4 days to get the work done. I will say that Amy was very nice and they did offer me a loaner vehicle and my wife's car was ready in an appropriate amount of time for this reason I am willing to give them another chance. However my truck should have been completed the Thursday I brought it in. More
by TW84
Employees Worked With
Amy McClure
April 11, 2019
service exhaust fluid light was on took my truck to walt massey they had my truck fixed in 24 hours very good job thanks Bobby Howard exhaust fluid light was on took my truck to walt massey they had my truck fixed in 24 hours very good job thanks Bobby Howard More
by itsme
Employees Worked With
Bobby Howard
April 11, 2019
Exceptional service My used truck quit running and was still under warranty. Walt Massey arranged to have it towed to the dealership and provided a courtesy truck while t My used truck quit running and was still under warranty. Walt Massey arranged to have it towed to the dealership and provided a courtesy truck while they diagnosed and repaired the problem. Fast and excellent service! More
by Silverado
Employees Worked With
Wendy Rhymes Shoemaker, Bobby Howard
April 11, 2019
Excellent Service!!!! They got my service started at my appointment time and quickly got me out and back on the road. Always a pleasurable experience when dealing with Walt They got my service started at my appointment time and quickly got me out and back on the road. Always a pleasurable experience when dealing with Walt Massey. More
by micpri0322
Employees Worked With
Bobby Howard
April 09, 2019
Recall I made an appointment because of a recall. When I arrived my vehicle was immediately taken for repair and it was done quickly. It was actually comple I made an appointment because of a recall. When I arrived my vehicle was immediately taken for repair and it was done quickly. It was actually completed about 30 minutes faster than I was told. Service department was friendly and accommodating. More
by Tahoe
Employees Worked With
Amy McClure
April 09, 2019
Great service Great Service. Very Informative and friendly service Receipt was helpful. Timely service. Oil change was done fast and efficient Thank you Gre Great Service. Very Informative and friendly service Receipt was helpful. Timely service. Oil change was done fast and efficient Thank you Great service friendly employees More
by bebeanddillon
Employees Worked With
Wendy Rhymes Shoemaker, Amy McClure, Bobby Howard
April 08, 2019
Service was Great! Awesome customer service! This was my first new vehicle purchase in 25 years do to the bad experiences in the past. I can honestly say everyone I deal Awesome customer service! This was my first new vehicle purchase in 25 years do to the bad experiences in the past. I can honestly say everyone I dealt with was very Personal and Professional and it was a pleasure working with them. More
by terry.hamm
Employees Worked With
Ty Tucker, Becky Hembree, Wendy Rhymes Shoemaker, Amy McClure
April 07, 2019
Above and Beyond Service Had my truck break down while traveling on Hwy 98 from Hattiesburg, Ms late Saturday afternoon. Called Walt Massey service department in Lucedale and Had my truck break down while traveling on Hwy 98 from Hattiesburg, Ms late Saturday afternoon. Called Walt Massey service department in Lucedale and they told me that if I could get it to them, they would check the truck out and fix the problem. I was able to get there about an hour before closing. They quickly diagnosed that I had a bad crankshaft sensor and worked late to install a new sensor. Because of their quick and professional service, I was able to complete my trip. Awesome customer service--I can't thank them enough!! More
by Homer
Employees Worked With
I think Bobby is the service manager who stayed late to finalize the service, Amy McClure, Bobby Howard
April 03, 2019
Very Happy with the amount of time it took for my service. I was served very professionally, very timely on my visit. Amy was friendly an I was treated with respect. My wait on the service was very nice in the I was served very professionally, very timely on my visit. Amy was friendly an I was treated with respect. My wait on the service was very nice in the waiting area. They really know how to treat their customers. More
by Dianne mcclure
Employees Worked With
Becky Hembree, Amy McClure
