Walt Massey Chevrolet GMC - Service Center

Oil change We had an appointment at 4 one evening to have our oil changed and was told it would be 1 1/2 to 2 hours before they could get to us...we couldn't wai We had an appointment at 4 one evening to have our oil changed and was told it would be 1 1/2 to 2 hours before they could get to us...we couldn't wait that long as we had somewhere else to be at 6....they told us we should drop our vehicle off and have someone pick us up which is not visible as I live 35 miles away...we ended up having to make another appointment a week later...not sure of name of people we worked with.. thanks... More

In a Pinch Returning to Missouri from Vacation in Gulf Shores. Caliper froze up. Looked for nearest GMC dealer and found Walt Massey. Issue was diagnosed and r Returning to Missouri from Vacation in Gulf Shores. Caliper froze up. Looked for nearest GMC dealer and found Walt Massey. Issue was diagnosed and repaired in two hours or so. Hats off to Bobby, Amy, Josh, and Wendy. We were treated with upmost courtesy and professionalism by all. Labor rate was HIGH but am told that is controlled by GMC, NOT the dealer. Thanks again for helping us out in a pinch, God Bless all! Brent Lawson More

Washer pump replaced Had pump in when they said it would be. Had expected repair to take all day but they had it done in two hours. Happy with results. Had pump in when they said it would be. Had expected repair to take all day but they had it done in two hours. Happy with results. More

Replace TPMS sensor I have bought four new vehicles from Walt Massey and have always had all service done at the dealership. That won't happen again unless it is under w I have bought four new vehicles from Walt Massey and have always had all service done at the dealership. That won't happen again unless it is under warranty. I had a TPMS sensor replaced about 3 years ago and it cost $106.00. I had one replaced on 6/26/19 and it cost $344.86. The sensor was $98.00, which is twice what it cost at a local parts store. But, $186.00 to take the tire off and replace the valve stem/(sensor) is ridicules plus $35 for "shop fee" will NEVER happen again. Any good tire store can do the same thing (including reprogramming the sensor) for around $50.00. That's my last non-warranty work for Walt Massey!!! More

Service Time Having Walt Massey GMC close by is such a time saver and the people who work the service desk and scheduling desks are always top notch, friendly, and Having Walt Massey GMC close by is such a time saver and the people who work the service desk and scheduling desks are always top notch, friendly, and keep me posted on any other issues I may be having with the truck. Thanks Amy and Wendy for taking such good care of me! More

Worse condition than I left it in I took my car in for simple coolant leak and it came back in worse condition than we left it in. Blamed us for problems. I took my car in for simple coolant leak and it came back in worse condition than we left it in. Blamed us for problems. More

Very nice people is service department Service department was very courteous however I felt like tire rotation should be free of charge with oil change since I purchased my tires from Walt Service department was very courteous however I felt like tire rotation should be free of charge with oil change since I purchased my tires from Walt Massey. More

Very well pleased. I was more than pleased with my experience .I was offered another service while I was there and I accepted because it was something that I needed. Eve I was more than pleased with my experience .I was offered another service while I was there and I accepted because it was something that I needed. Every one was very friendly and helpful. More