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Walt Massey Chevrolet GMC - Service Center
Lucedale, MS
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of Walt Massey Chevrolet GMC - Service Center
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August 16, 2019
The service department is awesome. They checked everything I asked them to check. They ordered a part needed to fix the driver side mirror. They checked extra parts to make sure the ca They checked everything I asked them to check. They ordered a part needed to fix the driver side mirror. They checked extra parts to make sure the care is ready for my out of town trip. More
by albrittonmarianna
Verified CustomerEmployees Worked With
Amy McClure
August 13, 2019
Quick Very quick service. Had my truck back within hours. Was very pleased. I will be back to have all my Vehicles services done. Thanks a lot. Very quick service. Had my truck back within hours. Was very pleased. I will be back to have all my Vehicles services done. Thanks a lot. More
by Rhonda.
Employees Worked With
Wendy Rhymes Shoemaker, Amy McClure
August 12, 2019
The Tech, Joe Lister did not know what he was doing. This is the Third time I have brought is truck in since purchase Eight months ago. The Engine is running Poorly and each time I bring it in they tell This is the Third time I have brought is truck in since purchase Eight months ago. The Engine is running Poorly and each time I bring it in they tell me it is fine and there are no CODES! Each time I bring it in the gas mileage will drop Three Miles/Gallon and we are now down to 19.8 MPG. The tech told me that it had bad motor mounts causing the mileage to drop and the Tachometer to fluctuate up 200RPM and Down 100 from idle. The Tech does not know what he is doing and the past two times I was in for the same problem the other Techs said everything was ok. This has been an on going problem since a week after the purchase. The truck also stalls when you put on brakes hard. I have had the truck nearly stall out twice in emergency when I was in near misses from other drivers. It was suggested that I bring it back and leave it another day this week to let another Tech have a look at it! I am doing my best to give your company an opportunity to resolve my 2017 GMC problems. More
by willy.showah
Employees Worked With
July 27, 2019
The best customer service I want to give 10 stars . Can’t say enough good things about this dealership . I have a 2014 GMC Sierra that was having power steering issues on our w I want to give 10 stars . Can’t say enough good things about this dealership . I have a 2014 GMC Sierra that was having power steering issues on our way back from vacation. We stopped in here and were treated better then any dealership I’ve ever stepped foot in. I live in Louisiana but will gladly drive here to give them ANY of my business in the future. The receptionist Shannon is the best , we had 3 small kids with us. They have a play room with a TV in it, had 3 recalls on my vehicle they are fixing all 3 and it only took one hour. On a Saturday none the less .They even fed us lunch . Unbelievable experience came out of a scary situation . I’m so so grateful for this dealership and you would be crazy to take your. Business anywhere else More
by A1crobpayne
Employees Worked With
Shannon, jacob, Wendy Rhymes Shoemaker
July 25, 2019
Oil change I brought my car into get an oil changed. After one day of driving my car the bottom heat reflector pan fell off I bought it back in to get it replac I brought my car into get an oil changed. After one day of driving my car the bottom heat reflector pan fell off I bought it back in to get it replaced they left some of the pins out More
by jeramyawhatley
Employees Worked With
I don’t recall the employees names
July 22, 2019
transmission problems Time #4 for transmissions shudder. Dealership did a transmission flush and put in high temp transmission fluid. The dealership did a wonderful job. Time #4 for transmissions shudder. Dealership did a transmission flush and put in high temp transmission fluid. The dealership did a wonderful job. But, it looks like GMC corporate is unable to find a fix for the transmission problem. The flushed the system before: put in a regulator converter: put in an updated converter: and now flushed the system again. More
by boogiesbuddy
Employees Worked With
Bobby Howard
July 17, 2019
Pleasant visit They checked my vehicle out completely. Great price on service. Pleasant atmosphere and they kept a check on me during my wait. I will be back. I also They checked my vehicle out completely. Great price on service. Pleasant atmosphere and they kept a check on me during my wait. I will be back. I also used the Buick app and love it More
by Jenful
Employees Worked With
Bobby Howard
July 16, 2019
Oil Change My car sent a report to Walt Massey. They emailed to set up an appointment. I had to take the car a day early because of a conflict in schedules, and My car sent a report to Walt Massey. They emailed to set up an appointment. I had to take the car a day early because of a conflict in schedules, and they had no problem with doing the job early. Thanks Walt Massey! More
by suzanneleafairley
Employees Worked With
Bobby Howard
July 11, 2019
Great!! We took our Tahoe for an oil change and tire rotation. Bobby Howard worked with us and was super nice and willing to help meet our needs. The Tahoe We took our Tahoe for an oil change and tire rotation. Bobby Howard worked with us and was super nice and willing to help meet our needs. The Tahoe was ready ahead of scheduled. Service received was GREAT! More
by The Estate
Employees Worked With
Bobby Howard
July 05, 2019
Going the extra mile. I took my truck in for a recall and oil change. While doing the oil change they discovered it was time for a new cabin air filter. When changing the f I took my truck in for a recall and oil change. While doing the oil change they discovered it was time for a new cabin air filter. When changing the filter they found leaves and trash in the duct work. Bobby had them take the time to clean everything out so I would have no problems in the future. That is what I call service. More
by Joe
Employees Worked With
Bobby Howard
