Walt Massey Chevrolet GMC - Service Center
Lucedale, MS
237 Reviews of Walt Massey Chevrolet GMC - Service Center
We’re not very please with the service!! When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hangi When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hanging below the dash and is not put in its place. The air box was still in the back of the car when we got the car back and since we were still there we decided to trust you with an oil change and told the service department about the air box. Understandably, prior to the vehicle coming to you, the air box was taken off by another mechanic. The problem is that you chose not to put it on or inform us that it was not in place. The fact that you would allow a customer to leave in that condition is very disappointing. It is unprofessional and shows that you completely discard the safety of your customers once you’ve collected your money. There was also no power steering fluid and again, we were not informed. Which also means that during the oil change you failed to check the fluids like you’re suppose to, like you are paid to do. So to say the least we are displeased with the service you provided and will NOT refer you to anyone nor come back for your services. More
Service Amy went out of the way to help me with my car made sure it was completed in a timely manner and was so polite she is definitely a asset to your compa Amy went out of the way to help me with my car made sure it was completed in a timely manner and was so polite she is definitely a asset to your company some one who gives 100%%%.... More
Dead battery I was about to leave work when my car wouldn’t start. I called Walt Massey and told them my problem and asked if they could send someone to jump my ca I was about to leave work when my car wouldn’t start. I called Walt Massey and told them my problem and asked if they could send someone to jump my car off, which they did. After trying to get a battery and someone to put it in at a local parts store, I had to call Walt Massey again to ask if they could help with a battery and install it for me. They not only did that for me but one of their mechanics stayed after they were supposed to close to help me. I’m very grateful for that and happy with the service I receive from Walt Massey. More
Oil change tire rotation I was in a hurry but really needed my car serviced and they were great to make me an appointment while waiting was on my way and were super quick and I was in a hurry but really needed my car serviced and they were great to make me an appointment while waiting was on my way and were super quick and friendly as usual. More
Great service Every time i go to walt Massey, the employees are friendly and the service is great. I have never waited over an hour each time i go. I went for a dia Every time i go to walt Massey, the employees are friendly and the service is great. I have never waited over an hour each time i go. I went for a diagnostic test in hopes of fixing my trunk. Unfortunately, i was unable to get my trunk fix because i couldn't afford the service. One of the nice employees was willing to talk to her manager for a price override More
Friendly and reliable service with a smile! Walt Massey services all of our automobiles. They do our regular maintenance and any other repair needs we may have! Even when the service department Walt Massey services all of our automobiles. They do our regular maintenance and any other repair needs we may have! Even when the service department is super busy, they still manage to make you feel like a priority! Friendly service with a smile! More
My experience Everyone was kind and my car was done quite quickly. I left my car so I could pick it up the next day. The only thing I think that needs improvement i Everyone was kind and my car was done quite quickly. I left my car so I could pick it up the next day. The only thing I think that needs improvement is calling customers to let them kno when it's done. More
Great Service Great Employees Had some accessories added to my new vehicle. I live out of town and couldn't miss work to get it dobe. They arranged for me to be put in a loaner so Had some accessories added to my new vehicle. I live out of town and couldn't miss work to get it dobe. They arranged for me to be put in a loaner so I wouldn't miss work and I could get the service done to my car. Everyone was polite and helpful. More
Very pleased Walt Massey has been completely dependable and helpful. I left Ford a few years ago because they proved unreliable. The GMC/Chevy's have been a good e Walt Massey has been completely dependable and helpful. I left Ford a few years ago because they proved unreliable. The GMC/Chevy's have been a good experience for me. More
Repairs I brought my vehicle in because of service lights coming on. I have brought back twice since being serviced. Although I still have a service light to I brought my vehicle in because of service lights coming on. I have brought back twice since being serviced. Although I still have a service light to come back on again. Disappointing. More