Walt Massey Chevrolet GMC - Service Center

Never going back. Unsatisfied with state of my vehicle upon Starting off, went 4 times to get my airbag recall done on my Pontiac solstice and was completely unsatisfied. First 3 times was a total waste of gas Starting off, went 4 times to get my airbag recall done on my Pontiac solstice and was completely unsatisfied. First 3 times was a total waste of gas and time because they’d call and say “we have your part" then after leaving it there and waiting a hour or two or three they’d tell me “well we didn’t have the part but we did an inspection and found that your vehicle needs it” like I didn’t already know that. When the vehicle finally was serviced they pushed my clean sweatshirt, and safety glasses I needed for college into the floor board, all my vents were shut except for the one beside the steering wheel near the door, plastic piece under my dash wasn’t properly installed I had to fix and somethings not right about what the paperwork says my mileage was upon return and what it actually was. While I waited 3 hours for them to finally do the recall I walked around the dealership and walked past the stall my car was in, and saw a large box on the convertible top which made me very uncomfortable but I kept my mouth shut. These “ase certified” technicians didn’t seem very professional. I’d leave 0 stars if possible and will definitely not be going back. I didn’t pay attention to names so if anyone actually reads this review that’s why none of the names were selected More

Excellent My experience was excellent my service was completed in a timely manner. Everyone that I dealt with was very friendly an helpful. Facility is very nic My experience was excellent my service was completed in a timely manner. Everyone that I dealt with was very friendly an helpful. Facility is very nice and clean More

Fast Service Amy was very helpful. I was in and out in a timely manner. My tires were rotated and the air pressure checked in each tire. My oil was changed. Very Amy was very helpful. I was in and out in a timely manner. My tires were rotated and the air pressure checked in each tire. My oil was changed. Very pleased with the service, More

Excellent, friendly service Amy is very helpful and friendly. Would highly recommend this dealership for service. All the employees are knowledgeable and helpful. Waiting area us Amy is very helpful and friendly. Would highly recommend this dealership for service. All the employees are knowledgeable and helpful. Waiting area us clean and comfortable. More

Service Christy was very friendly and easy to work with . She answered all of our questions and was very knowledgeable. I would recommend her to all of my fri Christy was very friendly and easy to work with . She answered all of our questions and was very knowledgeable. I would recommend her to all of my friends . More

Love Walt Massey!! I took my car in because the tire pressure light stayed on. They scheduled me to come in a few days later and were very cordial setting a time that wo I took my car in because the tire pressure light stayed on. They scheduled me to come in a few days later and were very cordial setting a time that would work for me. Everyone there is always so nice and considerate and knowledgeable. It makes it a pleasure to go there for service. Amy (at the service desk) is such a nice person. I also love the waiting area...it's clean, has magazines and a television. They also have drinks and popcorn. I appreciate all they do to make my visit a good one. More

We’re not very please with the service!! When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hangi When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hanging below the dash and is not put in its place. The air box was still in the back of the car when we got the car back and since we were still there we decided to trust you with an oil change and told the service department about the air box. Understandably, prior to the vehicle coming to you, the air box was taken off by another mechanic. The problem is that you chose not to put it on or inform us that it was not in place. The fact that you would allow a customer to leave in that condition is very disappointing. It is unprofessional and shows that you completely discard the safety of your customers once you’ve collected your money. There was also no power steering fluid and again, we were not informed. Which also means that during the oil change you failed to check the fluids like you’re suppose to, like you are paid to do. So to say the least we are displeased with the service you provided and will NOT refer you to anyone nor come back for your services. More