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1,633 Reviews of Walser Toyota - Service Center
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March 29, 2022
Frustrating mobile appointment booking experience. In fact, it was not possible to complete appointment booking via my iPhone. This is a huge flaw in otherwise decent dealership operation. If you t In fact, it was not possible to complete appointment booking via my iPhone. This is a huge flaw in otherwise decent dealership operation. If you think mobile is not important you are behind times. More
by johannes
Employees Worked With
n/a. online only.
March 10, 2022
This is my 4th car from this dealership and I keep coming back because of the wonderful, friendly service I always receive. The waiting area is very welcoming with complimentary coffee and bottled water, re back because of the wonderful, friendly service I always receive. The waiting area is very welcoming with complimentary coffee and bottled water, really miss the popcorn during Covid!! The service I receive is so fast and I’ve had the opportunity to interact personally with one of your service team a couple of times. His name is Derek, and I hope you appreciate him as much as I do. He’s gone on a couple test drives for an issue with my car and is so so kind, as a matter of fact on the test drive he heard the strange noise around my front tire area and we pulled over and he worked his magic on the tire and it was fixed!! My entire family has Toyotas, we love them!! Thank you from an extremely happy customer!! More
by shin14205
Employees Worked With
Steve and Derek
February 15, 2021
I bought a 2012 Infiniti from this place within less than a month had issues they are pre-existing issues I took it to a Infiniti dealer and they found out that it it it it it is a pre-existing issue talk wi a month had issues they are pre-existing issues I took it to a Infiniti dealer and they found out that it it it it it is a pre-existing issue talk with the people at this place they questioned me like I wasn't lying to them they didn't trust the Judgment of the other person so they sent me to the ER own place they deal with in the guy came out with the same saying about the issues with the car so it's over $3,000 and he offered to pay me $500 wow both dealers say it is crazy to have that much damage and they not willing to fix it for me I got a paper from them asking me what I recommend family and friends LOL absolutely not I believe they are unfair to customer's More
by dwightwalton23
Employees Worked With
Walser's Toyota
February 10, 2021
Came in this evening for an IT issue. Ben W. was very knowledgeable & helpful at explaining things & demonstrating how things work. Everything is working terrifically! Thank you, Ben!! knowledgeable & helpful at explaining things & demonstrating how things work. Everything is working terrifically! Thank you, Ben!! More
by Kandis Pettis
Employees Worked With
Weldon, Ben
November 07, 2020
I took pre-appointment to install Body side molding and they took 3 hours to install it. After I told service manager that I will be waiting in the lounge, he circled my phone number and told me that he is they took 3 hours to install it. After I told service manager that I will be waiting in the lounge, he circled my phone number and told me that he is going to call me. After 2 hours I went to check the status. There was another guy showed up and told me that as the phone number is circled he thought I left to home so he lined up other vehicles in queue and he told me it will take another 2 hours. I asked him to cancel my order and return my vehicle. He went inside and told me that now he can deliver it in another 30 minutes. There is no respect for customer time at walser toyota service and there is no coordination. More
by spod1
Employees Worked With
Jason Colbert
August 29, 2019
Help with setting up Blue Tooth I had an exceptionally positive customer service experience at Bloomington Walser Toyota on August 2, 2019. We bought our RAV4 in March 2019 and I wai I had an exceptionally positive customer service experience at Bloomington Walser Toyota on August 2, 2019. We bought our RAV4 in March 2019 and I waited until the last minute to figure out how to use my phone hands free. When I came to your store I expected a long wait but an intern at your store, Gabe, immediately offered to help me and patiently and thoroughly explained how to use the technology that was new to me. He connected my two phones to the car and made sure all my questions were answered and that I felt confident in using my phone hands free. I have been successfully using Blue Tooth ever since! Christine More
by Tine83
Employees Worked With
Gabe
November 03, 2018
Didn’t get what was promised I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned they weren’t plugged in! But I was assured “everything” met quality standards Yesterday I learned the cabin filter (supposedly changed in July 2018) was torn, full of dust, and moldy! Current mechanic says couldn’t have gotten that bad in 3 mo. Also learned my wheels hadn’t been aligned when car was new causing expedited wear. They are now bald with wires coming through after only 29,000 miles. They would have been under warranty had the service center been truthful about the wear when I specifically asked about it in July. I was told they were fine and just starting to wear. Either untrue or really cheap tires installed at factory! So I now need to replace all filters plus 4 tires less than 5,000 mi after last “service”! Any wonder I doubt these things were ever done under Toyota Care??? More
by Momsita1018
Employees Worked With
No names please
June 11, 2018
Great service I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustra I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustrating situation with Toyota corporate since I purchased the vehicle in November and just got my Highlander back with the repairs made in June. Brett was very helpful and understanding in getting the issues resolved and finding me a great car to drive while the issues were being resolved. More
by PF
Employees Worked With
Brett
November 20, 2017
Great service, diverse staff a plus! I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very im I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very impressed at the diversity of the staff - women and people of color working the service center and the sales floor. That doesn't happen by accident and it's pretty freakin' great. I'm with them for life now! More
by Terre Thomas
Employees Worked With
Several - all excellent!
April 21, 2016
Drew was exceptionally responsive to my service needs. This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first wee This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first week the ac went out and the car was pulling to the right when driving. I called the salesman I had worked with, Drew Doorak and told him what was going on. He said to bring it in at my convenience. This was a Tuesday and my only available day was Thursday that same week. He said no problem. I brought it in 10:00 am and by 2:00 pm they had fixed the ac (a pressure sensor replaced) and done the alignment. All at no charge. This is of course how things are supposed to work (or even better) but it is the first time I have actually had this experience with any dealership. More
by orstadius
Employees Worked With
Drew Doorak
