Walser Toyota

This dealership bounces customers around to whomever is around at the moment, and one hand never knows what the other is doing. The result: no one knows the history of you/your vehicle which results in c around at the moment, and one hand never knows what the other is doing. The result: no one knows the history of you/your vehicle which results in clueless customer service and a bad customer experience. If it was just one incident I'd call it "miscommunication" or confusion; but since we've lost track of how many things they've messed up I'll just say we won't be back. For anything. And we just bought a $35K vehicle. Our test drives were fine, sales people are not on commission and it's no-hassle pricing so they are just there to answer your questions. However once we decided to purchase, the circus arrived. 1) We were paying cash so the sales transaction should have been simple and no more than 20 minutes (as it was with our last vehicle), but we were kept waiting for over 90 minutes! Lost track of the number of people who asked us for the exact same information, ran to the back, only to find yet another person in front of us 10 minutes later, asking for the same info, who then also disappeared into the abyss. They attempted to upsell us on some superfluous rust prevention (seriously??) paint and an extended warranty. After declining politely several times, they brought in the owner's kid/relative, Campbell Walser, who appears to be all of 19 and immature, to attempt the hard sell. Had our driver's licenses not been in "the back" we would have got up and left it all at that point – and unfortunately our bad experiences with Campbell didn’t end there. 2) When we finally got into the new vehicle to drive away, there was blood on the handle. GROSS! 3) Part of the purchase agreement was a leather repair that was to be done the next week. The first appointment was cancelled by Walser; we rescheduled for the next week, Walser also cancelled that 2 hours before, and on the THIRD attempt, we were doing an early morning drop-off but sales and service had not communicated so we wasted 30+ minutes while they tried to figure it out. Felt bad for the Service team, as it was obvious Sales (Campbell) had not done their part in communicating. Then I learned their shuttle would not in fact get me to work as it was "out of radius." They tried to set me up with a rental. The first paperwork showed what they would be charging me for the rental (next example: receptionist not communicating with service) – which of course also had to get corrected! 4) Despite having left my cell # on four separate occasions, they continued to call an old number that they had in their "system" - so I had to keep calling them and leaving the correct number...which they continued to NOT use. 5) During the appointment setups, the receptionists dropped the call 2x, transferred me to the wrong department 1x, told me Campbell no longer worked there, and were generally clueless 6) When I went to the DMV to complete the title/registration, found that several mistakes had been made on the Walser paperwork and I ended up paying another $140+ in title and plate fees. 7) When my husband called to speak with a manager about all the mix-ups and mistakes, that manager (Jeremy) seemed only mildly concerned with these issues and offered nothing to make it right. I will say that the vendor they use for leather repair did good work (once it finally got done) but that is about all for the Plus column. I’m sure I’m missing a few of their other flubs and mistakes but be assured, we won't be back. It's a circus. More

Darren is a very polite and knowlegeable person. He made me feel comfortable. This was my first time at Walser. Darren explain the new features on the 2013 the Corella. Darren found the color of the car I me feel comfortable. This was my first time at Walser. Darren explain the new features on the 2013 the Corella. Darren found the color of the car I really wanted. I was not expecting to buy the day I came in, but when Darren showed my the car and I took the test drive, I felt that the car was meant to be mine. I will recommend Walser to a;; my friends and co-workers More

Darren was great to work with. Made me feel comfortable in my decision and was very attentive to my concerns and buying needs. I would definitely recommend working with Walser. in my decision and was very attentive to my concerns and buying needs. I would definitely recommend working with Walser. More

Our purchase of the 4Runner was smooth and efficient with Darren. His sales approach was professional and thorough. At no point did we feel any hard sales tactics. The entire staff was very accomodating. Darren. His sales approach was professional and thorough. At no point did we feel any hard sales tactics. The entire staff was very accomodating. We had been using Walser in the past and will continue to go to this dealership for convenience, comfort and fair pricing. More

What a great place to purchase a car! No hassles, getting the best possible price, plus better prices on optional equipment than most dealerships. Bob was a great salesperson to work with, made me f getting the best possible price, plus better prices on optional equipment than most dealerships. Bob was a great salesperson to work with, made me feel comfortable and he even put up with me hassling him, all in good natured fun of course! Buying a new car does take time, and, Bob ensures that he covers all the details with you, he is very thorough. He treats you like an old friend; he even dipped down into his own lunch box and showered us with his last Snicker bars, cheese sticks, and Diet Coke! How many salespeople would do that? If you want to buy a car, Toyota is one of the best cars on the road! If you want to be sure to get a good deal, go to Walser Toyota in Bloomington. And, if you want to have a pleasurable experience and feeling like you are working with a genuine, down-to-earth, non-pressure sales rep, work with Bob, ask for him by name! Tell him that Ann sent you! He is a sweetheart! More

Bob "Spike" and the Walser Team made our new Camry purchase a truly pleasant experience. It's not often you can drive into a dealership, pick out the car you want, get a great price on your trad Camry purchase a truly pleasant experience. It's not often you can drive into a dealership, pick out the car you want, get a great price on your trade and drive home feeling completely content. We'll be back! More

My husband and I went to Walser Toyota in search for a new car. Spike did a good job welcoming my husband and I. He was very knowledgable, understanding, and had a lot of patience with us and our decisio new car. Spike did a good job welcoming my husband and I. He was very knowledgable, understanding, and had a lot of patience with us and our decision. It was very refreshing to have a sales staff giving us all the important information that we needed, without making us feel pressured into purchasing a vehicle. He was very helpful and easy to work with and had a great sense of humor throughout the whole process. He found us the perfect car and the best deal. It was a pleasure working with Spike. His knowlege and expertise is a huge asset to Walser Toyota dealership. It was a great experience and I am planning to buy a car for my daughter from Walser Toyota as well. Good job Spike, keep up the good work. I plan to do much more purchases at Walser in the future. More

Buying a new Prius from Spike was a pleasure. I admired his salemanship, enjoyed his humor, and appreciated his ability to quickly understand my needs. As a female buyer I am sensitive to how salesmen (usu his salemanship, enjoyed his humor, and appreciated his ability to quickly understand my needs. As a female buyer I am sensitive to how salesmen (usually) either stereotype or make assumptions that are wrong. Spike did neither. Thanks for not showing me the cupholders first (even though I was secretly interested). More

I should mention that this was the first time I have bought a car. When I arrived, I assumed I was going to be very overwhelmed by the sheer size of the dealership. I knew that I wanted a Toyota Corolla bought a car. When I arrived, I assumed I was going to be very overwhelmed by the sheer size of the dealership. I knew that I wanted a Toyota Corolla and I had hopes in finding a person that would help me out. Nick Ryan was that guy. He helped me every step of the way. He helped calm my nerves on paperwork, showed me every charge (never felt like I was getting hidden fees), and also walked me through every nook and cranny of the car. By the time I left the lot, I felt on top of the world in my new car. I cannot recommend Nick enough. I always saw car salesmen as "slimy" in my head. Nick was able to take that mentality, and make me feel invited and excited on a day that should be very exciting for a young person buying a new car. Next time you find yourself in Walser, you should look for Nick. He will be the biggest help in selling you a car. More

I went to Walser Toyota in search for a new car for a family member and Nick did a great job finding me the prefect car and deal. Nick found me the best deal on the lot. His knowledge and expertise is a family member and Nick did a great job finding me the prefect car and deal. Nick found me the best deal on the lot. His knowledge and expertise is a huge asset to the dealership. Nick Ryan is the reason I bought from Walser Toyota. He was totally awsome!! More