Walser Toyota

Great service I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustra I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustrating situation with Toyota corporate since I purchased the vehicle in November and just got my Highlander back with the repairs made in June. Brett was very helpful and understanding in getting the issues resolved and finding me a great car to drive while the issues were being resolved. More

Lack of Customer Service Car paperwork was completed in the morning with the wife coming to pick it up at the end of the day. Plenty of time to wash the car and vacuum the ins Car paperwork was completed in the morning with the wife coming to pick it up at the end of the day. Plenty of time to wash the car and vacuum the inside. Neither was done. Not even enough gas in the vehicle to make it back home (10 miles away) without the gas light coming on. No survey or email from them wanting my input with how pleased I was with their customer service. I can see why they don't want to hear about their customer service! Called to discuss with the general manager, but he as too busy to call me so had one of his helpers call me. He showed no compassion or remorse. I absolutely will not purchase another vehicle from this location!! More

Great service, diverse staff a plus! I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very im I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very impressed at the diversity of the staff - women and people of color working the service center and the sales floor. That doesn't happen by accident and it's pretty freakin' great. I'm with them for life now! More

Won't match other toyota dealer Walked in to walser toyota yesterday and talked with willie ready to buy. Got a very competitive quote from Carlson toyota and even showed sales perso Walked in to walser toyota yesterday and talked with willie ready to buy. Got a very competitive quote from Carlson toyota and even showed sales person the quote. He wouldn't budge on price or go get his sales manager. Walked out and bought the same truck from Carlson for 2k less than what walser wanted. Stay away from this place. There no haggle is a joke, priced way above what you should be paying. More

buying used vehicle Dealt with Spike when buying our used Highlander. He was down to earth, professional, knowledgeable. We were disappointed to find corrosion on batter Dealt with Spike when buying our used Highlander. He was down to earth, professional, knowledgeable. We were disappointed to find corrosion on battery once home, and tires were not inflated correctly; pressure light went on by next day after driving vehicle home. Spiked helped arrange an appointment with the service dept to look at the battery and check the hitch, which we appreciated. He promptly returned calls to us about the above. Overall, we are happy so far with service at Walser Toyota and with Spike's assistance. More

Used to recommend Walser but not anymore!!!! I purchased a 2013 Toyota Tacoma from Walser Toyota of Bloomington in January 2017. This vehicle had a clean Carfax report according to Walser. I re I purchased a 2013 Toyota Tacoma from Walser Toyota of Bloomington in January 2017. This vehicle had a clean Carfax report according to Walser. I recently had new tires put on the truck and had an alignment done at the same time. The tech preforming the alignment had me come back to look at his findings during the alignment. He showed me that everything was with in spec as far as the alignment was concerned except for the right rear wheel. I asked the technician how this was possible as the vehicle has a straight rear axle. He said the only way this could be like this is either a manufacture defect or it was in an accident. I live out of state and it's not convenient to bring the vehicle to Walser to look at it. I did take it to a local Toyota dealer where I live and they inspected the vehicle and they found that the vehicle had been in a previous accident. When I purchased the vehicle, I also purchased an extended warranty through CNA. This was supposed to cover drivetrain, and many other components on the vehicle. I called CNA and told them what was going on with this vehicle and they were very rude and told me that it was still covered under a manufacturers warranty. This isn't covered if the vehicle has been in an accident. So, I called Walser back and they told me that there was nothing they could do for me. I said what if I trade the vehicle in on a brand new 2017. After only owning this 2013 truck for only 8 months and putting on less than 9000 miles, Walser wanted to give me $8500 less for the vehicle I had purchased 8 months ago. I am very disappointed in how this whole situation has been handled by Walser. Basically, telling me that I'm stuck with it now. This is the 4th vehicle I have purchased through Walser and have even referred 1 other customer to purchase cars with Walser as well. I can tell you that this is the last vehicle I will ever purchase through Walser. Now I am stuck with a $1500 repair to have a "used" axle put in this truck so that it doesn't wear out the new tires I just put on it. I am cancelling my extended warranty that I purchased through CNA as they will find a way to NOT cover you for damages to your vehicle that you paid to have a warranty on. More

Patient Sales Staff Our salesman helped us checked out and test drive several vehicles until we found the right vehicle for us. A fully loaded, low mileage used vehicle! Our salesman helped us checked out and test drive several vehicles until we found the right vehicle for us. A fully loaded, low mileage used vehicle! More

Great sales person! I enjoyed working with our sales person Kela Smith. Very knowledgeable and easy to get along with. The deal was made, and I will go back again to pu I enjoyed working with our sales person Kela Smith. Very knowledgeable and easy to get along with. The deal was made, and I will go back again to purchase a Avalon hybrid! More

Happy Toyota Owner! I was a HUGE skeptic of a Toyota being a Ford/Lincoln gal for years. I tried a 2016 Highlander and fell in love with it! My experience with Joel "Joe" I was a HUGE skeptic of a Toyota being a Ford/Lincoln gal for years. I tried a 2016 Highlander and fell in love with it! My experience with Joel "Joe" Bittner my salesman at Walser was perfect...he answered all questions, made the process non-stressful, and made sure I was happy driving away with my new SUV...AND he came in on his day off because it worked with my schedule and when I could pick up the vehicle. I recommend Walser Toyota and especially Joe Bittner to anybody even considering a Toyota. More

Excellent car purchase experience! Kela Smith is an excellent resource to your automobile sales team! He & I communicated via email about a 2012 Dodge Challenger I was interested in. He Kela Smith is an excellent resource to your automobile sales team! He & I communicated via email about a 2012 Dodge Challenger I was interested in. He was very quick & thorough with his communications with me. Upon visiting Walser Toyota last Wednesday; to take the car for a test drive, inspect it, etc; I was greeted by a very personable & professional Kela. He gave me all the information & led me through the steps of my purchase in a very positive manner leaving no questions unanswered. Thank you for your services & I will recommend you to anyone looking for an auto purchase! More