Walser Toyota

I have brought my cars to this dealership for years but will not be going back. I never received an estimate for the brake replacement like all service trips to this dealership before, no one called to sa will not be going back. I never received an estimate for the brake replacement like all service trips to this dealership before, no one called to say here’s what we found and here’s what it’s going too you, no video of my over all inspection and recommend work like prior visits, no one walked me through the results of the inspection and recommend future repairs. Just a call your cars ready and pay a bill substantially higher than I had expected. More

The service area was very clean and well-lit. Everyone was friendly and helpful. Service was on time and finished efficiently. Everyone was friendly and helpful. Service was on time and finished efficiently. More

Excellent service from the get go! Thomas was excellent. I especially like the video update on what is being done and what the overall condition of the vehicle is. Thomas was excellent. I especially like the video update on what is being done and what the overall condition of the vehicle is. More

Excellent service representative, she always solves my issues. The service department always gets me in for a timely appointment issues. The service department always gets me in for a timely appointment More

I was greeted warmly, service was explained, and I waited in the waiting area. Service took about an hour and I was pleased with the whole process, in the waiting area. Service took about an hour and I was pleased with the whole process, More

Good communication about vehicle and out the door price. Disclosed everything about the vehicle. Paperwork was relatively fast and efficient. I will be back again. Disclosed everything about the vehicle. Paperwork was relatively fast and efficient. I will be back again. More

Great people. Wonderful brand and dealership. Thank you for all your help. I will look to buy again from there. Wonderful brand and dealership. Thank you for all your help. I will look to buy again from there. More

Considerate staff. Work was done effectively and on time. Had one issue that was dealt with mb staff in a professional manner. Work was done effectively and on time. Had one issue that was dealt with mb staff in a professional manner. More

David was excellent at providing customer service, he was extremely helpful and work efficiently with his team so that my car was served. I am really happy for coming to Walser Toyota! extremely helpful and work efficiently with his team so that my car was served. I am really happy for coming to Walser Toyota! More

Brendan was the employee who serviced my 2011 RAV 4. After we brought in the car for an oil change and a multi-point inspection, I was given the all-clear to take the vehicle home. I drove it out of th After we brought in the car for an oil change and a multi-point inspection, I was given the all-clear to take the vehicle home. I drove it out of the Walser garage, then immediately parked it to use the Walser toilet facilities. The car was completely dead when I attempted to start it minutes later. I fwent inside and found Brendan, who was baffled. He suggested the battery might be the issue, even though it had just passed their inspection, and had been replaced in 2024. I reluctantly agreed to have the car jump-started there. After 2 attempts, it started, and I was again told it was good to go. Mere minutes later, on the 494 W entrance ramp, the car completely died, a second time. I called Walser again, but got someone different. They gave me a towing company number. I called it and they kindly hauled the car back to Walser. I eventually began conversation with Emily, and my 1-star rating does not include her, as she has always been top notch. Here, too, she tried to be helpful. I had requested from her to be reimbursed for the nearly $200 towing fee, and she stated she would speak to her manager. Ultimately, I never got any return call, nor any resolution. Brendan should not have sent me away with an unsafe, non-functional vehicle that had just been "inspected", and he should have thought deeper than to shoo me away with only his coworker jump starting my non-functional car. Emily was the only person who even attempted to assist me, and she wasn't even the employee initially involved wth the car. Had I made it onto the highway with the car stalling there, it could have been disastrous. I am still awaiting reimbursement for the towing charge! More