Walser Toyota

The cost exceeded my expectations, and the time taken was significantly longer than anticipated. Incurring $2700 for an electrical issue that required five days is not an optimal experience for any customer. significantly longer than anticipated. Incurring $2700 for an electrical issue that required five days is not an optimal experience for any customer. Additionally, the ECU problem was a recall for 2020 Highlanders, which was never done on my vehicle or my vehicle wasn’t affected. However, the mechanic attributed it to a pop. Our three-year-old has sat in that spot since owning the vehicle and we’ve never even let her try juice. Similar complaints have been reported online, and I intend to file a complaint with the National Highway Traffic Safety Administration (NHTSA). More

Very high quality service that was timely and well done. Staff were excellent. Facility is amazing. Staff were excellent. Facility is amazing. More

Nice dealership. I got an OK deal on the vehicle. I do not like the NO negotiation price. Being older, I have bought a lot of vehicles, and it's not what I am used I got an OK deal on the vehicle. I do not like the NO negotiation price. Being older, I have bought a lot of vehicles, and it's not what I am used to. More

The sales staff and management were very friendly, accommodating, and respectful of our decisions. Great experience for us on this purchase! accommodating, and respectful of our decisions. Great experience for us on this purchase! More

My adviser did not explain how the battery charger worked. He told me to read the manual in the box he put in my car. There was no manual, only a code which I had to scan and go to a website. I nee worked. He told me to read the manual in the box he put in my car. There was no manual, only a code which I had to scan and go to a website. I needed someone to explain but got no help. My brother finally helped me understand the manual. It took several days. Walser rep did not know how to operate the charger and did not want to learn. More

The experience was a delight. The facility is simply amazing, and the staff were especially helpful. My service agent made sure I got all the necessary information, and I am more The facility is simply amazing, and the staff were especially helpful. My service agent made sure I got all the necessary information, and I am more than happy to say I am overly satisfied. More

We felt the customer service was poor. We paid to reserve a vehicle and waited over a month for it to arrive then were told we had to get it same day (with no real notice) or they would gi We paid to reserve a vehicle and waited over a month for it to arrive then were told we had to get it same day (with no real notice) or they would give back to Toyota or sell to someone else - less than 8 hrs notice! We had other work and family commitments but they had no flexibility to accommodate us. And we needed the vehicle. So we had to drop everything to rush in - only to wait for them every step of the way in a slow process that took over 2.5 hours. They hadn’t even prepped the vehicle but we were told we had to come in asap. All of it was completely ridiculous from a customer service perspective. The reps we worked with were friendly but did not know enough about the vehicle or the process and had to constantly check with others or look up info which took longer. Sometimes they gave us inaccurate information such as remote start capabilities. They also didn’t know to tell us the sensor on the back gate of the vehicle wouldn’t work if we added a hitch, we almost disabled one of our favorite features because they didn’t know enough about the product. Will not be shopping here in the future. More

I feel like I wasn’t told everything about the vehicle I was purchasing. Which honestly I don’t appreciate. It’s a great vehicle need more honesty from sales rep/dealership. was purchasing. Which honestly I don’t appreciate. It’s a great vehicle need more honesty from sales rep/dealership. More

They changed my oil and oil leaked all over my garage floor. I brought it back in and they changed the oil again but never gave a satisfactory answer why there was such a large leak. My confidence in th floor. I brought it back in and they changed the oil again but never gave a satisfactory answer why there was such a large leak. My confidence in the service from this dealer is very low. More

After performing an oil change on my vehicle, the mechanic failed to catch all of the old dirty oil which has now coated much of the underside engine area and oil pan. The old oil has now been drippi mechanic failed to catch all of the old dirty oil which has now coated much of the underside engine area and oil pan. The old oil has now been dripping for the past few days on to my garage floor More