Walser Subaru - Service Center

This was my least satisfactory experience in a 15+ year relationship with Walser dealerships. The service team was disorganized and didn’t deliver on promises that had been made (e.g., my “free oil change” relationship with Walser dealerships. The service team was disorganized and didn’t deliver on promises that had been made (e.g., my “free oil change” cost $130). I would be happy to tell you more if you would like to call me at 612-743-6337. More

Fast service. Clean service area and watitng room. The wash job was very nicely done, including wheel rims. Clean service area and watitng room. The wash job was very nicely done, including wheel rims. More

Our recent Service Department visit was another very satisfactory experience. The service advisors are consistently knowledgable, courteous and professional. The service area and customer waiting areas satisfactory experience. The service advisors are consistently knowledgable, courteous and professional. The service area and customer waiting areas are always clean and bright. We also appreciate the complementary water, beverages and snacks! More

Turning in my battery under the Subaru America warranty was painful. My battery died and I wanted it replaced under the extended warranty. I got the run arooubd! was painful. My battery died and I wanted it replaced under the extended warranty. I got the run arooubd! More

The Dealership is efficient and modernized with improved communication to customers who have their vehicles serviced and/or repaired there. I appreciated communication via cell phone on the status of repair communication to customers who have their vehicles serviced and/or repaired there. I appreciated communication via cell phone on the status of repairs, and a video record showing what was done. More

Did great work and very helpful. Was told what needed to be done and explain things. Was told what needed to be done and explain things. More

My Forester is just a year old and this is only my 2nd visit to the service department. Both times the primary reason was for an oil change, but this visit I also had splash guards installed (an accessory visit to the service department. Both times the primary reason was for an oil change, but this visit I also had splash guards installed (an accessory I was given when I bought the car - but didn't get done until now). Everyone I've met in the service department is very easy to work with (as was my salesman, Charlie Leang). More

Kate at the service desk was extremely rude and was not apologetic. She continued to interrupt during our discussion on services and payment. She had no customer service etiquette or care for how she made apologetic. She continued to interrupt during our discussion on services and payment. She had no customer service etiquette or care for how she made the business look More

Professional courteous and ethical. ILove the inspection video. The person recording was clear and didnt rush through the narration in the video. My own service consultant was awes ILove the inspection video. The person recording was clear and didnt rush through the narration in the video. My own service consultant was awesome and explained the brake and tire situation clearly - living in Minnesota this is so important. More

Beau did his best to take care of our maintenance for our Subaru. He was very accommodating and helpful. I was a bit disappointed that my car wasn’t washed before I picked it up though. Subaru. He was very accommodating and helpful. I was a bit disappointed that my car wasn’t washed before I picked it up though. More