Walser Subaru - Service Center

I paid for multiple diagnosing services and they did not diagnose the problems I came in for. diagnose the problems I came in for. More

It took two hours for my oil change and they didn’t even rotate my tires because it “wasn’t recommended”. I plan on switching dealerships. Totally unacceptable. rotate my tires because it “wasn’t recommended”. I plan on switching dealerships. Totally unacceptable. More

Overall the environment was good. My agent who checked me seems unhappy or not friendly with me. He is not someone who I can ask questions about anything. My agent who checked me seems unhappy or not friendly with me. He is not someone who I can ask questions about anything. More

Friendly, fast and efficient service! Thank you Team Subaru! I’ll be back again soon. Thank you Team Subaru! I’ll be back again soon. More

Friendly staff and great communication. The staff is very engaging and I love that they have dog treats The staff is very engaging and I love that they have dog treats More

Kate stayed extra time after service center closed as I didn’t note the close time & she knew we are a 1 car family with a child. Big thank you to her (I believe it was Kate)! didn’t note the close time & she knew we are a 1 car family with a child. Big thank you to her (I believe it was Kate)! More

Had every oil change on this vehicle done at this location since vehicle purchase in 2020 - normally 5-star service. Representative who checked me in expressed concern over running car through ca location since vehicle purchase in 2020 - normally 5-star service. Representative who checked me in expressed concern over running car through car wash due to small aftermarket light-bar mount on front license plate. I assured the representative the accessory had been through their carwash a handful of times since installation without issue and to please run the car through the wash - car was unwashed upon pickup. Also, the little windshield sticker that indicates date/mileage for next service was not replaced/updated during/after service. While I was waiting for my car to be ready for me to leave, I happened to have overheard another customer say their car also did not get an updated sticker, but I didn't notice mine until I was already halfway home. Techs did a fine job otherwise as well as took care of a recall fix. I'm sure it was just a busy day and next time will be back to 5-stars. More

Always friendly and upfront about timing, costs, and needs. Great dealership for a great car company. needs. Great dealership for a great car company. More

I enjoy going to Walser in Burnsville because it is in our way to our camper. They have great service and a convenient waiting room with lots of amenities. our way to our camper. They have great service and a convenient waiting room with lots of amenities. More

The video from the service mechanic was very hard to understand. He was talking too fast to be understood with all the background noise. understand. He was talking too fast to be understood with all the background noise. More