Walser Subaru - Service Center

brought in brand new car and left with a loaner I brought my brand new Forester in to have a Subaru remote starter installed. after waiting 2 hours for this simple job I was told my car had electric I brought my brand new Forester in to have a Subaru remote starter installed. after waiting 2 hours for this simple job I was told my car had electrical problems but I could bring it back on Monday to be fixed. I asked what did they mean it was a brand new car. the person helping me did not know exactly what was wrong. I refused to take a car that had electrical problems and was given a loaner car. I was asked not to smoke in the car. since I don't smoke that is not a problem. when I got in the loaner car it stunk like cigarette smoke and had pine needles all over the floor, a coat of dust on the dash. no one called me on Monday, on Tuesday my husband called and was told they had to special order a part and it would not be in until Friday. on Friday I received a call my car was ready. when I asked what was wrong in the first place I was told " your problem was you blew the fuse box. ". when I state that the mechanics had done this the person on the phone cont to say it was my problem. at this point my husband arrived at the dealership. they gave me a measly $60 off the installation. I am not sure I can trust my brand new car to keep working. I would never ever recommend these mechanics to work on a toy car let alone a real one. VERY POOR SERVICE More

Great Service and Pleasent Experience I recently purchased a vehicle from Walser in Burnsville and I had some questions just come up. I gave them a call and the general manager, Jeff Holmq I recently purchased a vehicle from Walser in Burnsville and I had some questions just come up. I gave them a call and the general manager, Jeff Holmquist, quickly and pleasantly gave me his time to answer everything I needed even though it had been close to 4 months after my purchase. My interactions with the people at Walser Burnsville continue to be a very pleasant experience. -James V. More

Never coming back again! I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate. My courtesy lights didn't come on, when I opened the door, either. It took them 1.5 hrs to diagnose the problem for $99 plus tax. The door switch was missing! Then they proceeded to tell me that my 2011 Forester didn't have an ignition light (it does and I told them so, but they insisted that it didnt). They said that the "keys are left in the ignition" chime only activates when the ignition is on. Ridiculous! I have proof of their ignorance. They even wrote it down on my work order. They treated me like I knew nothing, when in reality, I seemed to know more than they did about my car. Then they tried to talk me out of ordering a new door switch, saying that I could use the key fob to get the courtesy lights to come on. Since I insisted on ordering a new door switch, they told me that it would cost $233 plus tax and shipping to install it. I called another Subaru dealer (Luthers) and the price was $99 installed. Why such a big difference? Well I ended up buying the part, for a few bucks, at an auto parts dealer and it took all of 1 minute to install. Everything works great, now. I have bought new Subaru's from Morries and I thought that I'd try this dealer, because they were closer to me. My daughter bought a new Outback from Luther's Subaru. My other daughter is planning to buy a new Subaru next year. I guess that we know where we AREN'T going for our next new Subaru. WALSERS. Wish that I could have given them NO stars. More