Walser Subaru - Service Center

Great salespersons! Their patience and knowledge was valuable in helping us trade our old Outback with a new one. Have always had good experiences with the service depar Their patience and knowledge was valuable in helping us trade our old Outback with a new one. Have always had good experiences with the service department over the years, too. Would recommend the Subaru (and have) to others and encourage them to "shop" at Walser. More

JP is and has been a professional and conscientious service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for serv service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for service. More

I love the new video review overview that the technician sent. It was informative and easy to understand. Excellent service and communication sent. It was informative and easy to understand. Excellent service and communication More

I bought a 2013 Buick Verano. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. They told me my car did not qualify for the warranty I was assured it had upon purchase. I attempted on multiple occasions to get ahold of someone to discuss this blatant lie at purchase and it took me going in a week after bringing it in physically to be able to speak to a manager. I was still told I had to pay 500 dollars which I did. Brought it back in for the same issue less than a week later. I was told they suddenly couldn't read any of the codes even though I had them read the day before by a different mechanic. When I attempted to leave it stalled 4 times. Finally, several days later I was told it would be a 1700 dollar fix. I plan on speaking to a lawyer about the lemon law since it has been 3 times with the same issue and they lied at the time of purchase. DO NOT EVER PURCHASE A VEHICLE FROM WALSER SUBARU. They lie and do not stand by their cars. Also, when we did get someone on the phone they were rude and laughed at us. They were just as rude in person at the service center. More

Worst customer experience of my life, bar none. My 2017 Forrester has abandoned me on the roadside three times in the five years that I have owned it. About a month ago the engine blew out on the h My 2017 Forrester has abandoned me on the roadside three times in the five years that I have owned it. About a month ago the engine blew out on the highway. High oil consumption was to blame, a problem common to mid teen Forresters. I called Walser and talked to the general manager, Bob Splittstoesser. He explained that I would have to pay for the car to be towed to Walser ($50 through AAA), for an initial assessment ($139), and for an engine teardown ($1000). I asked if he could help with the teardown, given that the engine only had 64,000 miles on it. He said, "If I do that for you, I would have to do it for everyone." The words speak for themselves. The needed repair turned out to be a new short block and cylinder head refurbishing, at a total cost of $8100. Patrick Podewills, the tech in charge of my case, suggested I file a Limited Lifetime Warranty claim with CNA. Walser no longer has a business relationship with CNA; they handle the lifetime warranties in house now. Surprise, surprise, CNA rejected the claim. Then I contacted Subaru of America, which agreed to cover half the repair. Patrick wrote to me saying that I would pay $4500 and Subaru would cover $3500. When I pointed out that I would be paying far more than half under this scenario, he said that Subaru was covering half of the "warranty rate" ($7100) while I would have to cover the balance of the "customer rate" ($8100). I had to call back Subaru of America and persuade them to compel Walser Subaru to charge me the warranty rate so that I would indeed cover half of the repair. One week after picking up the supposedly repaired car with new short block and refurbished cylinders, it broke down again. It is now sitting in my local repair shop being assessed. I have reached out to Bob and Patrick and so far have received no response. I would strongly recommend that you avoid Walser Subaru at all costs. My relationship with them has cost me dearly in time and money. More

I purchased a 2016 Jeep Grand Cherokee Summit from Walser Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technici Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technician advised that my rear brake pads needed to be replaced. This came as a shock to me since I’ve only put 3,000 miles on the vehicle since I purchased it. I spoke with Harry, Walser's sales manager on duty, and he explained that there are other variables involved that could result in this abnormal wear on the brake pads – which I understand. However, I find it extremely hard to believe that a set of brake pads, that are found to be in good working order upon purchase, would go from acceptable to needing to be replaced after only 3,000 miles. I called my family mechanic and he agreed. He has never in his 20+ years of being in business seen brake pads going from 5 millimeters to needing to be replaced after only 3,000 miles. Due to this negative experience with Walser, I will never be purchasing another vehicle from them again. I also found it humorous that, on the back of their business card, written as one of their “CORE VALUES”, it states “Do the right thing. Nothing is worth compromising a relationship”. I think Harry might want to revise his business card. -Extremely unsatisfied customer More

JP Moua - Great Communication I recently needed so unexpected service on my vehicle. JP Moua was my service agent and did a wonderful job checking me in and keeping me updated on I recently needed so unexpected service on my vehicle. JP Moua was my service agent and did a wonderful job checking me in and keeping me updated on the progress of my repairs. The car was repaired in a timely manner. But I cant thank JP enough for keeping me informed so there were no surprises. It was clear that he cares about his customers More

Bait and switch? I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive th I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive than Walzer's in White Bear. I had made an appointment for a 30,000 mile service at Morrie's. I had been quoted $252.00 for performing all the recommended items listed by Subaru for a 30,000 mile tune up. I had some time issues that came up and so I thought I would try having the work done at Walzer's White Bear Subaru. I spoke with a very professional woman and made an appointment for Monday at 11:00 AM. I told her I had an appointment at Walzer where they had quoted me a rate of $252.00. She said that White Bear would match that price. When I arrived I spoke with the intake guy giving him my name, the appointment time and that I had discussed with the appointment person that I would be paying $252 which was quoted at Morrie's. He did not believe me. After being told it would cost $369, I called Morrie's, and with my phone on speaker, let him hear what they quoted for a 30,000 mile tune up. He grabbed my phone and started asking the Morrie's person if they covered certain items. He claimed that Morrie's said they wouldn't change the cabin air filter or the transmission fluid. He finally gave me a price of $285.15. I'm a busy guy and since I was already there I cut my losses and let them do the work. Walzer didn't do some of the items quoted by Morrie's as part of a standard 30,000 mile check-up. They charged me more than what I was quoted by Morrie's for less items replaced. At the very end, they did not wash or vacuum my car. When I asked the worker bringing me my car, he said he could give me a rain check and come back some other day and they would do it. While waiting for my car I saw them cleaning other cars right in front of me. I was very polite and non confrontational at all times. I was treated rudely and saw that Walzer Subaru does shoddy work and treats customers poorly. I would strongly encourage people to stay away from the service area or they will be significantly overcharged. More

Great...if you want a condescending and rude experience Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service cente Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service center. While I would like to think this was a one-time occurrence, it has happened multiple times when we call to discuss repair issues including spark plugs, brake & rotors, timing belt/water pump, etc. Unfortunately, the poor customer service experience were fairly consistent each time we've made contact with Walser Subaru. If you're a woman, the experience is even worse. Talk about a chauvinistic experience. Every time my wife attempted to make contact, it always resulted in a day of fuming anger for her due to the way they talked to her. It's almost as if they have no interest in attracting any business. With that kind of customer service, would anyone want to trust their vehicle in their hands? All of this is extremely unfortunate as we literally live down the road and the sales people at Walser has always been EXCELLENT...but the service center is HORRENDOUS. As such, we often drive a bit further to go to other Subaru service centers who has historically treated us better, cheaper, and provided quality workmanship. More