Walser Subaru - Service Center

Good customer service! Friendly staff! Nice waiting area with snacks! Keep customers informed on service work being done! Friendly staff! Nice waiting area with snacks! Keep customers informed on service work being done! More

The Service Rep was fantastic and he explained things thoroughly to us. It was a very pleasant experience. thoroughly to us. It was a very pleasant experience. More

I always have a good experience at Walser Subaru. They communicate everything thoroughly about what needs to be done in a friendly and professional way. They communicate everything thoroughly about what needs to be done in a friendly and professional way. More

Having an appointment doesn’t matter. Waited 4 hours for diagnostics, the last hour of that was after I had received a video outlining recommendations. I was asked to continue to wait for Waited 4 hours for diagnostics, the last hour of that was after I had received a video outlining recommendations. I was asked to continue to wait for an estimate. I asked for my car and left. The estimate came via email 5 days later. By that time I had already found another service provider. More

The customer service & response to my repair was excellent. The wait the was minimal. I hesitated coming back here as I had an concern on a previous visit & sent an email to service manager & fill excellent. The wait the was minimal. I hesitated coming back here as I had an concern on a previous visit & sent an email to service manager & filled out your survey with no response. I came back because of the service I always get even though it is much farther than the Subaru in Bloomington More

The service team was excellent. I trusted what they had to say and suggest to me, and never felt like they were trying to upsell anything. Neil K was especially helpful. I trusted what they had to say and suggest to me, and never felt like they were trying to upsell anything. Neil K was especially helpful. More

If Walzer knows, it takes 2 1/2 hours for a diagnostics. They should tell us that when we make our appointment. They should tell us that when we make our appointment. More

Staff were very nice and respectful. There was a bit of a line but that is understandable since there was only one worker and he was going as fast as he could. There was a bit of a line but that is understandable since there was only one worker and he was going as fast as he could. More

The work was very, very, very speedy and of high quality. I will be back again! I will be back again! More

Friendly. Organized. Good communications. Pleasant place to wait Quick thorough service felt very confident with them Organized. Good communications. Pleasant place to wait Quick thorough service felt very confident with them More