Walser Subaru - Service Center

Great customer service. Diagnostics available on my phone and through email. Good and strong department. Diagnostics available on my phone and through email. Good and strong department. More

We trust and respect the Walser service team. Our 180,000-mile service appointment in March 2024 was no exception. Service advisor JP always puts the customer first. Kudos to Andrew, our service Our 180,000-mile service appointment in March 2024 was no exception. Service advisor JP always puts the customer first. Kudos to Andrew, our service technician this time, who did an excellent job finding and fixing the source of a troubling steel-on-steel "explosion" every time we started the car. He discovered an extremely loose (nearly falling out!) front engine-mount bolt. We appreciate the video he provided to show the source of the trouble and what he did to fix it. Some techs might rush through such an explanation. Andrew took his time and provided a clear, steady video. Well done! Thank you. More

Walser service was friendly, professional, and thorough. Advisor and technician addressed and resolved a software issue with the media player. Advisor and technician addressed and resolved a software issue with the media player. More

Walser has been fabulous to work with. We really appreciate Kate in the Service Department. She is very knowledgeable and helped guide us with pre/post purchase issues we have come across We really appreciate Kate in the Service Department. She is very knowledgeable and helped guide us with pre/post purchase issues we have come across with our vehicle. We will continue to choose Walser for our vehicle service needs. More

Exceptional service on a consistent basis. I wouldn't take my vehicle anywhere else. Friendly, professional from start to finish. I especially like the service video that is sent to my phone I wouldn't take my vehicle anywhere else. Friendly, professional from start to finish. I especially like the service video that is sent to my phone, letting me know exactly what is being worked on and any suggested maintenance. More

Everything was great, except they forgot to wash my car after it's service. I didn't realize till I got home. Otherwise top notch. after it's service. I didn't realize till I got home. Otherwise top notch. More

The “service advisor” gave conflicting information on what was wrong (or not wrong) with my car, & spoke to me like I was just a dumb woman who didn’t understand cars. This is now my 2nd experience at Wa what was wrong (or not wrong) with my car, & spoke to me like I was just a dumb woman who didn’t understand cars. This is now my 2nd experience at Walser Subaru service, & it will be my last. More

I've always been treated with courtesy. No one has ever tried to talk me into having repairs that I didn't feel were necessary. Always a good experience. No one has ever tried to talk me into having repairs that I didn't feel were necessary. Always a good experience. More

Niel Knudson did an outstanding job listening to my concerns. He ensured that these concerns were fully addressed and resolved. It was refreshing to have a representative so committed to ensuring my sa concerns. He ensured that these concerns were fully addressed and resolved. It was refreshing to have a representative so committed to ensuring my satisfaction. Thank you very much Niel! More

Great job with great customer service while my vehicle was being worked on the other day was being worked on the other day More