Walser Subaru - Service Center

Thank you for the prompt and efficient service and the car wash in addition to the oil change and tire rotation. car wash in addition to the oil change and tire rotation. More

I’ve been taking my 2021 Outback to this dealership for maintenance since I purchased it there in the fall 2020. Have always been satisfied with the staff and the service done to my vehicle, especially my maintenance since I purchased it there in the fall 2020. Have always been satisfied with the staff and the service done to my vehicle, especially my interactions with JP. He is always polite and professional in addressing my questions and concerns. He is just great at what he does. More

Thank you for requesting feedback. I feel that at Subaru. I'm always treated with very good customer service. Neil was awesome!!! When my car was completed, a nice gentleman came to ge I feel that at Subaru. I'm always treated with very good customer service. Neil was awesome!!! When my car was completed, a nice gentleman came to get me in the showroom. Brought me out to my car that he backed out of the shop for me, a nice gesture for sure. I love that there are great beverages in the showroom, an added touch would be to have a bottle of water placed in each car for the customer. Everyone always needs water and having one already in the car would be great customer service! More

Prompt and skilled service with clean and well maintained center. Complete explanation of work done and next service due center. Complete explanation of work done and next service due More

I waited 2 hours and 20 minutes for them to tell me that my Forrester needed to be serviced for my AC but they couldn't fix it due to their systems being down. They had told me previously that their systems my Forrester needed to be serviced for my AC but they couldn't fix it due to their systems being down. They had told me previously that their systems were down and they could diagnose my Forrester but would not be able to fix it at this time. Apparently, it takes nearly two and a half just to diagnose a problem? That was on a Thursday. It is currently Tuesday and no one has called me to reschedule my appointment to get my AC fixed. More

My problems have nothing to do with the staff I didn't receive a complete copy of the invoice due to computers being down. I expected that it would be e-mailed to me, however, I have not seen anything ye receive a complete copy of the invoice due to computers being down. I expected that it would be e-mailed to me, however, I have not seen anything yet. JP was his usual charming wonderful self. I enjoy you folks and the service I get so it is well worth the trip from Minnetonka. I really do need a copy of the work done and invoice. Thanks ever so much. More

I really liked the woman who helped me. She was knowledgeable and extremely helpful. The work is also fast and well executed. She was knowledgeable and extremely helpful. The work is also fast and well executed. More

Maintenance was to be on a walk-in basis only. I arrived there and they told me I had to have an appointment. Computers were down. Obviously did not plan for any contingency when they’re cons syst I arrived there and they told me I had to have an appointment. Computers were down. Obviously did not plan for any contingency when they’re cons systems were down disappointed. The receptionist was quite nice though. More

The “system” was down that afternoon staff made sure I was out in 59 minutes. was out in 59 minutes. More

An unexpected busted hose sent my 2013 Forester on a tow truck to Walser Subaru. They had me back up and running in 8 hours, a rapid turnaround time for a mechanical emergency. Kate walked me through the wh truck to Walser Subaru. They had me back up and running in 8 hours, a rapid turnaround time for a mechanical emergency. Kate walked me through the whole thing with informed detail, clearly explaining the needed repair and the charges, and keeping me up to date on the progress of the repair throughout the day. I really appreciated her help getting me back on the road! I wouldn't trust my Subaru with any other shop. More