Walser Subaru - Service Center

The service experience was solid. However, I've recently come from Walser Honda and their video and review of the report was a little more thorough. I like knowing what is coming u However, I've recently come from Walser Honda and their video and review of the report was a little more thorough. I like knowing what is coming up for maintenance so I can budget ahead. I also think their report was in color so easier to see which things are currently in the yellow zone. At Subaru, they just said everything looked good and sent me on my way, so just a little more review time and this will be a five star next time. More

On line appointment works great. Service personnel are always friendly, attentive and helpful. They are knowledgeable about your model and provide good guidance. The checklist is a g Service personnel are always friendly, attentive and helpful. They are knowledgeable about your model and provide good guidance. The checklist is a great alignment process upon completion of the service. It’s a good record for tracking wear and potential service needs. I won’t take my Subaru anywhere else. More

I worked only with the service department for this visit. They very professional, courteous, and efficient -- without being at all rude. The text reminders (confirming the visit) were greatly appreciated. Th They very professional, courteous, and efficient -- without being at all rude. The text reminders (confirming the visit) were greatly appreciated. The video outlining the problem needing repair was enlightening, and even if I didn't understand all of it, clearly the mechanic did! The wait time was no longer than anticipated, and when it became obvious that a loaner car would be required that was arranged for quickly and with flexibility on the return. More

This is the first dealership I trust to service my vehicle. Been there since I bought the car, and they understand what my concerns are and always do a great job. They don't try to upsell me, and us vehicle. Been there since I bought the car, and they understand what my concerns are and always do a great job. They don't try to upsell me, and use parts I specify at all times (I do some tribology for aerospace, so understand oils more than most) More

The entire service experience was very efficient. It is clear that this dealership is focused on customer relationships as it was "white glove" from beginning to end. While I was waiting for my fir It is clear that this dealership is focused on customer relationships as it was "white glove" from beginning to end. While I was waiting for my first oil change, I took advantage of the Encore program to learn more about my new Forester. Calvin was very patient and informative in answering my numerous questions regarding how to get the most out of the technologies in the 2025 Forester. I would recommend this service to all new Subaru owners as well as to those who have owned more than one Subaru (like me). I learned a lot! More

We are very satisfied with the car; pleased with the mileage it delivers and the handling and utility of the vehicle. Service from the dealership is the best, including the car wash. mileage it delivers and the handling and utility of the vehicle. Service from the dealership is the best, including the car wash. More

Compared to service on my previous car, a Honda, the service technicians or people who meet you are not very good. The first visit, a reception service technician told me to read the manual rather than service technicians or people who meet you are not very good. The first visit, a reception service technician told me to read the manual rather than ask her a question. The second visit, I left with my StarLink panel total off kilter, and it took an hour and a half to drive what should have been 30 minutes. This last visit, I just felt disrespected. More

Really appreciated and enjoyed working with Leo Sanchez. He was patient and understanding through our process. He was patient and understanding through our process. More

Matt was very kind, was missing a part on my outside mirror, they had the part it was replaced quickly and reasonably mirror, they had the part it was replaced quickly and reasonably More

Very quick on time service. Explained future service needs. Pricing was what I expected. Comfortable waiting area. Explained future service needs. Pricing was what I expected. Comfortable waiting area. More