Walser Subaru

Excellent Experience - Love our new 2019 Crosstrek I'm writing this review to counter one of November 2018 regarding Sean, who treated us perfectly and ensured we had the vehicle with the features we w I'm writing this review to counter one of November 2018 regarding Sean, who treated us perfectly and ensured we had the vehicle with the features we wanted. Like the upset reviewer, we had a cash flow hurdle that was temporary. However, we called *in advance* to speak with a manager (Quentin, who goes by "Q") because it's not a dealership's problem if we have a cash flow issue - it's ours. The Walser team was happy to work with us on an accommodation to meet all needs and the monetary transaction went smoothly. I can't speak to financing because we didn't require it. My husband's former vehicle was totaled on a Tuesday and we made an appointment at Walser the same week on Thursday. As the Crosstrek of the color and amenities we wanted happened to be on the lot, we drove away with a vehicle in about 2 hours - which included test drive, selecting a specific vehicle, paperwork and Sean patiently reviewing the (many) new computerized features of the vehicle with us. We had previously read about the Walser Group business model and are thrilled that the experience was exactly as expected. We live in Forest Lake, so Walser Subaru is a bit over an hour's drive. We could've purchased from a Crosstrek from a dealer much nearer us, but the way Walser Group treats its employees was worth supporting. We've been, and will continue to, recommend Walser Group dealerships to our friends, family, co-workers, neighbors, etc., in the most positive terms. During our phone and in-person interactions, we also spoke with sales associate Kevin Schulte and delivery specialist Humberto. These two individuals provided us with valuable info in advance, as we had questions about leasing (ultimately not applicable because my husband drives too far to work to be cost effective) and the forthcoming availability of the hybrid version of the Crosstrek. We also spoke (via phone and in person) with reception staff Wendy and Francesca, both of whom ensured we were promptly served in a friendly and respectful manner. Despite the distance, we look forward to servicing at Walser as we've no doubt that experience is also First Class. Our only request to Walser: Keep up the great work! More

Wonderful sales experience Had a pressure-free overly positive sales experience at Walser. I worked with Sara and she was super helpful and informative. They offered me great v Had a pressure-free overly positive sales experience at Walser. I worked with Sara and she was super helpful and informative. They offered me great value on my trade in and also a great deal on a beautiful Outback that I love. More

Just purchased my first Subaru , Crosstrek I worked with Charlie Leang at Burnsville. He was very professional and helpful making this an easy and informative purchase. He made me feel very com I worked with Charlie Leang at Burnsville. He was very professional and helpful making this an easy and informative purchase. He made me feel very comfortable with all my questions. If you are looking to buy a subaru, Charlie's your man... More

Joe Swenson Had the pleasure of working with the very knowledgeable and willing Mr. Joe Swenson. If you come here for a vehicle I highly recommend asking for him Had the pleasure of working with the very knowledgeable and willing Mr. Joe Swenson. If you come here for a vehicle I highly recommend asking for him by name. I will be finding every possible way to leave this review in as many places as possible. After visiting 6 dealerships, Joe finally filled my every need. We test drove two vehicles that were close but just did not fit the bill. Joe spoke to his manager and we ended up factory ordering the exact crosstrek I wanted at a very fair and honest price. I have never bought a new car for the reason of not wanting to haggle and deal with the “typical car sales guy”. I found none of those typical car sales people here. They all went out of their way to make us feel very welcome and answer any questions we had without feeling barraged on the sales floor like many dealerships. They even told us to bring our dogs (that were in the car) into the dealership which was great because it was pretty cold out and we spent about three hours getting every detail right. If you are in the market for a Subaru, I again highly recommend this specific dealership and Joe comes even higher recommend. It’s worth the drive no matter where you are in the cities. If you’re not in the market for a Subaru, I highly recommend going in and just seeing if there’s anything their extensive and affordable line up offers. More

Bait and switch? I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive th I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive than Walzer's in White Bear. I had made an appointment for a 30,000 mile service at Morrie's. I had been quoted $252.00 for performing all the recommended items listed by Subaru for a 30,000 mile tune up. I had some time issues that came up and so I thought I would try having the work done at Walzer's White Bear Subaru. I spoke with a very professional woman and made an appointment for Monday at 11:00 AM. I told her I had an appointment at Walzer where they had quoted me a rate of $252.00. She said that White Bear would match that price. When I arrived I spoke with the intake guy giving him my name, the appointment time and that I had discussed with the appointment person that I would be paying $252 which was quoted at Morrie's. He did not believe me. After being told it would cost $369, I called Morrie's, and with my phone on speaker, let him hear what they quoted for a 30,000 mile tune up. He grabbed my phone and started asking the Morrie's person if they covered certain items. He claimed that Morrie's said they wouldn't change the cabin air filter or the transmission fluid. He finally gave me a price of $285.15. I'm a busy guy and since I was already there I cut my losses and let them do the work. Walzer didn't do some of the items quoted by Morrie's as part of a standard 30,000 mile check-up. They charged me more than what I was quoted by Morrie's for less items replaced. At the very end, they did not wash or vacuum my car. When I asked the worker bringing me my car, he said he could give me a rain check and come back some other day and they would do it. While waiting for my car I saw them cleaning other cars right in front of me. I was very polite and non confrontational at all times. I was treated rudely and saw that Walzer Subaru does shoddy work and treats customers poorly. I would strongly encourage people to stay away from the service area or they will be significantly overcharged. More

Charlie Leang Just purchased a beautiful new Outback yesterday and I’m so happy how everything worked out. Charlie Leang helped us purchase a new Legacy a year ago Just purchased a beautiful new Outback yesterday and I’m so happy how everything worked out. Charlie Leang helped us purchase a new Legacy a year ago and we really wanted to work with him again after he had been so helpful before. When Charlie was not in the day I dropped in Joseph Swenson was just as wonderful even though he new we ultimately wanted to work with Charlie again and spent a lot of time looking at inventory. The 50.00 gift certificate for test driving a car was available that day no strings attached. I’m so glad we could get our new car so easily and quickly right before Christmas. Thank you so much Charlie and Joseph what a great team More

Great...if you want a condescending and rude experience Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service cente Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service center. While I would like to think this was a one-time occurrence, it has happened multiple times when we call to discuss repair issues including spark plugs, brake & rotors, timing belt/water pump, etc. Unfortunately, the poor customer service experience were fairly consistent each time we've made contact with Walser Subaru. If you're a woman, the experience is even worse. Talk about a chauvinistic experience. Every time my wife attempted to make contact, it always resulted in a day of fuming anger for her due to the way they talked to her. It's almost as if they have no interest in attracting any business. With that kind of customer service, would anyone want to trust their vehicle in their hands? All of this is extremely unfortunate as we literally live down the road and the sales people at Walser has always been EXCELLENT...but the service center is HORRENDOUS. As such, we often drive a bit further to go to other Subaru service centers who has historically treated us better, cheaper, and provided quality workmanship. More

Wonderful service I am always a fan of walser dealership and have bought all my 3 cars from. Recently I just about a new suv and sales team Charlie leang made sure to m I am always a fan of walser dealership and have bought all my 3 cars from. Recently I just about a new suv and sales team Charlie leang made sure to make everything simple and smooth through the process and covered front to back things I didn’t know about. I’ll highly recommend charlie and definitely a friendly service. More