Walser Subaru

Very positive experience from the first time we walked in! Everyone was knowledgeable and helpful! Definitely coming back! in! Everyone was knowledgeable and helpful! Definitely coming back! More

This is the second car that we have bought at Walser. Both experiences were excellent. They readily adapted to the fact that we were 160 miles away in Duluth and did everything possible to make it an e Both experiences were excellent. They readily adapted to the fact that we were 160 miles away in Duluth and did everything possible to make it an easy and straight-forward transaction. Their non-commissioned sales staff and no bicker pricing made us quite comfortable. We did not have to worry about the sales rep pressuring us to buy extras as a way of maximizing his profit. Very relaxed and comfortable experience, as well as a price significantly lower than our local Subaru dealer. More

I did not feel like a valued customer. I arrived at the time of my appointment. All desk personnel were busy and no one acknowledged me or others that arrived. After about 10 minutes I was I arrived at the time of my appointment. All desk personnel were busy and no one acknowledged me or others that arrived. After about 10 minutes I was told they would be with me soon. When I made it to the desk and presented the paperwork from my auto repair station stating they had run the codes and said paperwork showed where the issue was. I was then told they had to run their own codes as these were from a third party. This was from a very reputable station that has been in business for many years. I then was told to head to the waiting room. 2 hours later I was told that after running the codes that indeed was the problem. I was then charged another 109.00 to be told what I had told them when I arrived 2 hours earlier. Because I had a warranty the fix was covered but I had a 100.00 deductible. My over all experience was less than satisfactory. Very unfriendly staff and unacceptable customer service. When I called to make the appointment I was told 1-1.5 hour as I had to wait. My appointment was to be at 3 so I took off work early to be on time only to wait 1/2 hour to even get checked in to start waiting. I left there at 5:30. I had somewhere to be by 6 More

Pleasant staff. Service was done sooner than expected. Don’t recall the name of the service person. Service was done sooner than expected. Don’t recall the name of the service person. More

Got me in ahead of time. Always excellent work and communication. Will suggest to others. Always excellent work and communication. Will suggest to others. More

I trust the technicians at Walser. I never feel like they’ve tried to sell me more than I needed. I never feel like they’ve tried to sell me more than I needed. More

The people I dealt with (Brian and Angel) were very helpful and professional. This is the third Subaru we have purchased. helpful and professional. This is the third Subaru we have purchased. More

I’ve been coming to this dealer for car leases and maintenance for years, and I am always pleased with the service and amenities (I look forward to their coffee and lattes every time!). I am spoken to maintenance for years, and I am always pleased with the service and amenities (I look forward to their coffee and lattes every time!). I am spoken to like an adult, but everything is clearly and plainly explained. You guys are great!! More

Great service and share information about recall transmission. He did great communication with me when I’m gone. Very great service! transmission. He did great communication with me when I’m gone. Very great service! More

This was the only dealership in the Twin Cities that had the car I wanted (not one of their brands), so I was delighted to find that they were helpful, professional, and honest. Jeff was waiting for me when the car I wanted (not one of their brands), so I was delighted to find that they were helpful, professional, and honest. Jeff was waiting for me when I got there (I called ahead to verify the car was still there), and admitted right away that I probably knew more about the car than he did. I didn’t have to do any haggling or negotiating: the price was exactly what they said it would be online. When I came to pick up my car a couple of days later, not only were my husband and I warmly greeted by all, but our dogs got plenty of attention and toys they got to keep! Very dog-friendly business. More