Walser Subaru

Hyland We were happy with Charlie, very helpful to work with. Made the process of buying a new vehicle very easy! Very knowledgeable about The product!!! We were happy with Charlie, very helpful to work with. Made the process of buying a new vehicle very easy! Very knowledgeable about The product!!! More

Easy and pleasant We had an exceptional experience working to buy our new outback with Charlie Leang. He made sure we understood everything, and listened to our needs We had an exceptional experience working to buy our new outback with Charlie Leang. He made sure we understood everything, and listened to our needs and concerns. Hard worker, efficient, and very personable. I highly recommend him to other customers More

No-nonsense, satisfying experience We were looking to trade in our old car, and weren't set on a particular model. Charlie Leang, the representative we worked with, was knowledgeable ab We were looking to trade in our old car, and weren't set on a particular model. Charlie Leang, the representative we worked with, was knowledgeable about all models and options, and did a very good job helping us narrow down the options to consider. For those who aren't familiar with Walser, they are upfront about the discounts they apply to MSRPs, so there are no "games" to play with sticker prices. Additionally, their staff are trained to handle the entire sales process, so this makes for a very congruous experience with knowledgeable staff. We look forward to doing business with this dealership in the future. More

Shortest time EVER buying a car Charlie Leang (our salesman) was knowledgeable, personable and efficient. He listened to our wishes and made car buying non stressful! We would recomm Charlie Leang (our salesman) was knowledgeable, personable and efficient. He listened to our wishes and made car buying non stressful! We would recommend him as a go to sales person. More

Dani Runyan Rocks!! My experience was painless and unrushed. Dani got me into my very first Subaru and I can't be happier. I was not rushed even though I was there until My experience was painless and unrushed. Dani got me into my very first Subaru and I can't be happier. I was not rushed even though I was there until closing time and I did not feel preasured into buying something I did not want. More

Kevin Schulte and Quentin Allen helpfulness. when I was to pick up my new outback, Kevin Schulte noticed scratches on quarter panel which I did not notice.Walser fixed the problem. I am very happ when I was to pick up my new outback, Kevin Schulte noticed scratches on quarter panel which I did not notice.Walser fixed the problem. I am very happy with the care that I received, Got a great deal on my new Outback and very happy with 63 month interest free loan More

Dishonesty. Poor customer service. Upselling. Lied about warranty. I was sold one, then had it remove, then lied to about it's removal. Still fighting it, Poorly handled. Dishonest sale Upselling. Lied about warranty. I was sold one, then had it remove, then lied to about it's removal. Still fighting it, Poorly handled. Dishonest sales team. Don't shop here. More

Walser Subaru didn't want my business I had done all of the research, and knew exactly what I wanted when I walked into the Walser Subaru dealership about an hour ago. Nobody jumped on me I had done all of the research, and knew exactly what I wanted when I walked into the Walser Subaru dealership about an hour ago. Nobody jumped on me when I walked in, and I liked that - as I really wanted the time to sit in the vehicle and check it out. When I was finished checking it out I was ready to buy a brand new Subaru Outback. The vehicle was right next to the sales desk, and I stood there for about 15 minutes waiting for someone to help me. I think pretty much everybody at the desk notice me, and three sales guys actually made eye contact with me, and every one of them looked away immediately. Not sure if I didn't look like a "buyer", or if they were just too darn busy discussing the details of their day off. I really felt like my business was not important to them, and will be heading to Bloomington Subaru tomorrow to see if they will take my money. Walser sales people used to be overly pushy, and I'm speaking from experience - as at one time I sold for them. Back then if you didn't recite their "Walser Way" script (word for word) - you would be meeting with the GM at the end of the day. Things have definitely changed within the Walser organization, and maybe we could be somewhere in the middle guys? More

Never coming back again! I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate. My courtesy lights didn't come on, when I opened the door, either. It took them 1.5 hrs to diagnose the problem for $99 plus tax. The door switch was missing! Then they proceeded to tell me that my 2011 Forester didn't have an ignition light (it does and I told them so, but they insisted that it didnt). They said that the "keys are left in the ignition" chime only activates when the ignition is on. Ridiculous! I have proof of their ignorance. They even wrote it down on my work order. They treated me like I knew nothing, when in reality, I seemed to know more than they did about my car. Then they tried to talk me out of ordering a new door switch, saying that I could use the key fob to get the courtesy lights to come on. Since I insisted on ordering a new door switch, they told me that it would cost $233 plus tax and shipping to install it. I called another Subaru dealer (Luthers) and the price was $99 installed. Why such a big difference? Well I ended up buying the part, for a few bucks, at an auto parts dealer and it took all of 1 minute to install. Everything works great, now. I have bought new Subaru's from Morries and I thought that I'd try this dealer, because they were closer to me. My daughter bought a new Outback from Luther's Subaru. My other daughter is planning to buy a new Subaru next year. I guess that we know where we AREN'T going for our next new Subaru. WALSERS. Wish that I could have given them NO stars. More

The Good and the Bad - and the negative survey impact What you need to know: - Make an appointment to meet with a sales rep and test drive a car. At this dealership, and I've purchased 2 cars here and What you need to know: - Make an appointment to meet with a sales rep and test drive a car. At this dealership, and I've purchased 2 cars here and been many times with friends, if you don't have an appointment you will stand around and nobody will help you. It's actually part of the most maddening part of the experience. Generally a group of salesmen cluster at the desk chatting with each other and generally not doing anything productive that I can see. Save yourself some frustration and call ahead. - When you make that appointment above, insist they have the car you want to test drive ready for you. Or at least the same make & model. I tried to do this when I recently purchased. I told the person I'd called exactly what I wanted to test drive (I had very limited time). I was assured it would be ready. When I showed up at the lot I saw the note passed to the sales rep from whomever took my call. It only included my name and the time. No make, model, trim levels, color, etc. That wasted the first 20 minutes of my visit as I found out the car I wanted wasn't even on that lot. This is part of the process will negatively impact my survey, that I should receive soon. -The lot where they keep most of their cars isn't the one connected to the dealership. If you don't see what you want there - ask to be taken to the other much larger lot that is about 5 minutes away. - Second, know that you're going to pay based on how many days a car has been sitting on the lot. In other words, the white and silver and gray seem to cost less as the 'colors' go faster. If your heart is set on red or blue - expect anywhere a few hundred to close to $1000 more just for the color than you would if you could live white. Also, they predominately stock the lightest interior color. If you don't want ivory then you're going to pay more because there are few of those choices on the lot and presumably they go quicker - so the price is higher. - Ask for Sarah as sales person. She was professional, friendly, and low key. She respected each parameter we set (price range, options we wanted or didn't want) and the closing process was as described and didn't take hours and hour. I would use her again. -We didn't have to deal with a separate Finance guy - a huge plus. We applied for and received the financing through Subaru (who used Chase) and our sales person walked us through the papers. Nice! -The wasn't much pressure to by all the add-ons and up charges and warranties, although they were explained. I made it clear we weren't interested. That didn't stop the explanation of what they had (which is fine) but it did keep that useless upsell stage from dragging out needlessly. - Subaru surveys are crazy. Basically, anything but a 10 is a fail. To me, sales really works for the "10" rating, but they are let down by the rest of the crew. If you don't rate a 10 the salesperson suffers. And yet, questions all over the survey aren't applicable only to sales (e.g. the showroom). This is a rotten thing for Subaru to do to sales people but also to consumers. -Why go here in the first place? The one-price shopping experience is so much better. I REALLY shopped around and can say with confidence that their pricing on the new cars is also excellent - their used car pricing is high. More