Walser Subaru St. Paul - Service Center

During my oil change inspection, it was discovered that a part needed to be repaired and per the video was a safety concern. Despite the severity of the issue, I was not notified of the problem (other than t part needed to be repaired and per the video was a safety concern. Despite the severity of the issue, I was not notified of the problem (other than the video). Additionally, I was allowed to leave the lot with no additional solution or assistance. Upon leaving and further investigation (on my own), it was discovered that the part is covered under my extended warranty. Therefore, the issue could have been resolved immediately and I could have driven away safely. Instead, I was allowed to leave after being told the issue was a safety concern, quoted almost $600 for the repair, and now have to wait a week to have the part repaired. Very disappointing. More

They reviewed the computer and found the starling text to have had a pickup and there was no charge have had a pickup and there was no charge More

Install if a trailer hitch on my Ascent. Work was completed as specified and on time One small suspect scratch on tailgate. No big deal but one Rear panel not fully snapped back into plac Work was completed as specified and on time One small suspect scratch on tailgate. No big deal but one Rear panel not fully snapped back into place either. More

I feel that it is a welcoming atmosphere and everyone is a pleasure to deal with. a pleasure to deal with. More

Wonderful space, very nice accommodations and extremely good service. The team has always been very professional and helpful. I also appreciate the complementary car wash after the servicing of the vehicle good service. The team has always been very professional and helpful. I also appreciate the complementary car wash after the servicing of the vehicle. It's a really nice touch. More

Always helpful & accomidating . Offered a rental if needed. There were snacks, coffee,water,& other items. Offered a rental if needed. There were snacks, coffee,water,& other items. More

Very friendly people throughout the dealership. Good professional service which done while keeping customer informed. Very clean building Good professional service which done while keeping customer informed. Very clean building More

Professional service from start to finish. Kept me apprised of status of service repair. Answered all my questions. Paid attention to small details which was appreciated. Already recommend Kept me apprised of status of service repair. Answered all my questions. Paid attention to small details which was appreciated. Already recommended them to a friend. More

There was some difference in the estimated cost and the final cost. Not a lot. But I was uncomfortable bringing it up. All good. I still value your company and will use it again for service. final cost. Not a lot. But I was uncomfortable bringing it up. All good. I still value your company and will use it again for service. More

The service team member greeted me promptly and reviewed my service request. The video, that the service tech provides, clearly details the work to be done and things to prepare for down the road (no pun i my service request. The video, that the service tech provides, clearly details the work to be done and things to prepare for down the road (no pun intended). The waiting area is comfortable, with refreshments to enjoy. More