Walser Subaru St. Paul - Service Center
South St Paul, MN
531 Reviews of Walser Subaru St. Paul - Service Center
I was not informed of all bulbs being replaced and was told that they replaced a bulb that I JUST HAD DONE within the last month (which was NOT burned out). There is also a bulb that was not replaced (not told that they replaced a bulb that I JUST HAD DONE within the last month (which was NOT burned out). There is also a bulb that was not replaced (not a big deal). I asked for alignment and replace one high beam. I was quoted an amount on the phone and when I went in to have work done before a road trip the next day, was told it would be double that amount but they would see what they could do. Then when all said and done, I was told they replaced all burned bulbs and gave me a “military discount” which just happened to offset the charge of a bulb I did not ask to be replaced. I ended up paying the higher amount and dealing with the manager. The manager refunded half of the bill, which was close to the original quoted amount over the phone. I was just very disappointed with the service in the lack of communication and trying to take advantage of me. It was resolved, but I do not see myself dealing with this service department in the future. More
I'm always so satisfied with the service I receive when coming into Walser. The space is clean and inviting where I wait and I'm provided with timely updates on the status of the work being performed. coming into Walser. The space is clean and inviting where I wait and I'm provided with timely updates on the status of the work being performed. More
Very helpful and friendly service tech. My vehicle was ready within an hour or so. My vehicle was ready within an hour or so. More
Everyone was extremely polite and courteous. Very pleased with service. Would definitely recommend dealership. Thank you for the experience. Very pleased with service. Would definitely recommend dealership. Thank you for the experience. More
Very pleasant service. Explanations were good, recommendations were good. Very easy to obtain a rental for the duration of the service. No surprises. Walser Subaru has offe Explanations were good, recommendations were good. Very easy to obtain a rental for the duration of the service. No surprises. Walser Subaru has offered excellent care. More
The team was professional and they checked on the car's warranty with me asking which was great. warranty with me asking which was great. More
Very friendly people! The service department is professional and fast! Keep up the great work everyone! The service department is professional and fast! Keep up the great work everyone! More