Walser Subaru St. Paul

We were greatly pleased that a visitor from Michigan was quickly accommodated by the service department. Our vehicle was returned, not only washed, but the inside was wiped and cleaner than it had been sin quickly accommodated by the service department. Our vehicle was returned, not only washed, but the inside was wiped and cleaner than it had been since fall. We would be regular customers if we lived in Minneapolis. More

The serivce department was absolutely horrible. My car was there for just under a month because they sold me a broken car. The employees would say they would reach out with updates on what is wrong My car was there for just under a month because they sold me a broken car. The employees would say they would reach out with updates on what is wrong with my car, never got an update until I reached out and when they would give me an update they would blatantly lie to me and give me the wrong information. I dealt with terrible customer service from the very day after I purchased my vehicle. It took almost a month of horrible service to finally get to talk to a GM, and I was the one who had to go through multiple people to finally get my issues resolved. Needless to say I will never be purchasing a car from here again or bringing my car back into the service department. Aside from service the salesman Phuoc that sold me the car was phenomenal and very helpful! More

I love my saint paul subaru dealership. All the service department people are great , especially Ben. Very professional very helpful answers all questions All the service department people are great , especially Ben. Very professional very helpful answers all questions More

The service department was fantastic. Solved and corrected my problem quickly. I would highly recommend this facility if you are having a complex issue with your vehicle. Solved and corrected my problem quickly. I would highly recommend this facility if you are having a complex issue with your vehicle. More

I greatly appreciate the level of customer service I was provided. The work required covered warranty repairs and involved time consuming communication with the warranty company. Michael, my service repre provided. The work required covered warranty repairs and involved time consuming communication with the warranty company. Michael, my service representative was very thorough, courteous, and kept my updated throughout the process. More

Angel provided excellent customer service. He and the Walser team were responsive to our questions, helped explore cars that met our interests within our budget, and assistef with financing op He and the Walser team were responsive to our questions, helped explore cars that met our interests within our budget, and assistef with financing options. Walked us through every step of the process. Made car buying easy! More

Always great service and friendly staff. We have always had excellent service. Appreciate the free snacks! We have always had excellent service. Appreciate the free snacks! More

Jennifer,our salesperson ,was excellent . I would imagine that many cars are sold and delivered on Saturdays.. Our new car was presented to us wet and not at all detailed . When I asked tha I would imagine that many cars are sold and delivered on Saturdays.. Our new car was presented to us wet and not at all detailed . When I asked that it be detailed they said they couldn’t do that until Monday. We agreed to leave the car through Monday at which time they said they would call me with a pick up time. When I received no call by noon on Monday I called and no one was available to tell me the pick up time so I could plan the rest of my day. Finally about three hours later I was called and told that their employee did not come in and that we would have to pick it up hopefully on Tuesday. I felt that Walser should have been on top of the situation and communicated on a timely basis. The dealership was definitely a disappointment. More

Timely and loved the video that was sent. Everyone was very nice and having the refreshments was a bonus Everyone was very nice and having the refreshments was a bonus More

This is the second vehicle purchase I’ve made from this dealership in a 3 year period. Everyone has been very helpful, friendly and responsive to emailed questions. dealership in a 3 year period. Everyone has been very helpful, friendly and responsive to emailed questions. More