Walser Polar Mazda

New car purchase The entire staff was very knowledgeable and friendly, and went out of their way to make our car buying experience feel special and personalized even d The entire staff was very knowledgeable and friendly, and went out of their way to make our car buying experience feel special and personalized even during a very busy time. More

They don't give up until the problem is solved. I had a problem with the navigation system and other setting jumping around with no input. On the first visit they updated the software. When I brough I had a problem with the navigation system and other setting jumping around with no input. On the first visit they updated the software. When I brought it back because it still had problems, they discovered that there was a new version of the software after my first visit. This solved the problems. No extra charge for the second update. This is the first time in four years that it took more than one visit to correct a problem and was not Walzer's problem. They stuck with me until it was resolved. I will be back again! More

Attentive quick excellent work Paid attention to the description of the problem. The evaluation of the problem was done quickly and explained well. Work was done quickly and within Paid attention to the description of the problem. The evaluation of the problem was done quickly and explained well. Work was done quickly and within the estimated time frame. Loaner car was great and appreciated the quick review of operation of features that were important to me. Price was as quoted. More

General maintenence of vehicle Everyone is friendly, knowledgable and just easy to work with. You can tell that everyone cares about the job they do. The car wash with each service Everyone is friendly, knowledgable and just easy to work with. You can tell that everyone cares about the job they do. The car wash with each service is a very nice gesture as well. More

Quick and efficient I went in for an oil change and tire rotation for my cx-9 and they were able to turn it around quickly and efficiently. Plus they took care of a bulle I went in for an oil change and tire rotation for my cx-9 and they were able to turn it around quickly and efficiently. Plus they took care of a bulletin out from Mazda which was a spring in the rear suspension while it was with them. They were able to answer all of the questions that I had as well. This new dealership that walser built is top notch. I won’t need to go anywhere else. More

Okay, overall Overall, I was ok with how the trade in and buying process went, there were just a few hiccups along the way that could've been avoided. We showed up Overall, I was ok with how the trade in and buying process went, there were just a few hiccups along the way that could've been avoided. We showed up to test drive a car and have my lease car looked at to appraise. The car wasn't waiting and they didn't look at the lease car right away either. Even though I'd made an appointment prior. They did not have full knowledge of how the ignition system worked and wrongfully told me that I would have to come back to get a new key. They also data entered my address in wrong so I had to drive back to the dealership to "get a new key" and re-sign all the paperwork two days later. We were there for 3.5 hours. I set up an appointment for two days later and the staff I set up the appt with wasn't there and didn't have the paperwork ready for me to sign. Turns out I didn't need a new key they just didn't know how to operate it. Ethan showed me how to operate it and got everything straightened out with the paperwork as well. More

Great Got the service I wanted and all my questions answered. They were courteous ,knowledgeable not pushy. I would/will come back again. New building is wo Got the service I wanted and all my questions answered. They were courteous ,knowledgeable not pushy. I would/will come back again. New building is wonderful. More

recall service i got great service. they gave me a quality loaner car. also helped me change battery in my key phob. :) I love recalls with no charge. i got great service. they gave me a quality loaner car. also helped me change battery in my key phob. :) I love recalls with no charge. More

Really great welcoming spirit and helpful, knowledgeable cus My salesperson, Brittany, the team lead, Johanna, and the sales manager, Bret, all gave me great attention and great customer service. They made sure My salesperson, Brittany, the team lead, Johanna, and the sales manager, Bret, all gave me great attention and great customer service. They made sure all of my questions were answered, and they did a great job getting my lease done to my satisfaction and to the specifications that were best for me. They were very friendly, welcoming, and I could tell that my vehicle needs and my satisfaction were of the utmost importance to all of them. More

A great buying experience Purchased a used 2016 CX-5 from Walser Polar Mazda. I worked with Aaron Monke and couldn't have been happier. A great no hassle or pressure sale from Purchased a used 2016 CX-5 from Walser Polar Mazda. I worked with Aaron Monke and couldn't have been happier. A great no hassle or pressure sale from beginning to end. Aaron went out of his way in accommodating before, during and after the sale. What a beautiful new dealership, while not the closest to me, I hope to have my SUV serviced there in the future. Everyone seems so helpful and attentive to your needs. Kudos to all, a great job. Dean Born More