Walser Polar Mazda | Page 138

Excellant Service! I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when he explains a problem and how it will be fixed. More

Check engine lights Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable even with code. This important information was not mentioned on sheet. Lot of missed value for me there. Also the check engine light was not even reset More

Courteous Prompt Service All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive expe All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive experience. More

Superb Really went out of their way to make sure everything went smoothly even after the purchase. By dropping off the rental for our after market parts it m Really went out of their way to make sure everything went smoothly even after the purchase. By dropping off the rental for our after market parts it made this things easy. More

Good service My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two hours later I received a call saying my car was done. Better then the estimated three hours I was originally told when making the appointment. When I returned to pick my car up I was able to talk to someone right away again. I signed a paper and was given my keys. Within 5 minutes of arriving I was back on the road. More

Great experience I needed to decide between a crossover or a sedan, so I had a few test drove it and the whole process took a while. But it was a great experience. I needed to decide between a crossover or a sedan, so I had a few test drove it and the whole process took a while. But it was a great experience. More

Best service ever! Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the w Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the way and was told the price upfront, avoiding a surprise charge. Love this place! More

Tom and Jason make everything easy. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. More

1st visit to new facility. Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beaut Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beautiful and efficient. Great waiting area. I had a discount coupon for a synthetic oil change and 21 Pont inspection for $39.99. I am retired and on a fixed income. I am wondering if you will lock me in at that rate? For my last Toyota the Service Mgr at Maplewood Toyota did that. If you can't I may have to start changing oil myself as I did in my younger days. Thanks. More

I trust Tom Nelson I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his wife's car. This simple kind gesture made me feel like I also was as important as family. It's a small thing like that which can make a big impact to a customer. More