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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,026 Reviews

1,026 Reviews of Walser Polar Chevrolet - Service Center

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July 03, 2018

Oil change Everyone is always very friendly and accommodating. I was told they were running behind and it may take longer than normal but it only took 45 minutes More

by frankie22theis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Jul 03, 2018 -

Walser Polar Chevrolet responded

Thanks for the great review!

July 03, 2018

Great Service Randy T. and advisors are very customer focused .They are always friendly and helpful. Nice to be able to trust my vehicle service and repairs are pr More

by bobpal0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy,Thiesfeld
Jul 03, 2018 -

Walser Polar Chevrolet responded

We are so glad to hear Randy was helpful to you, we are lucky to have him as part of our team. Thanks for the 5 star review!

July 01, 2018

Tire problem The service department was very helpful, and took care of the problem. Chad explained the possible charges that mite be for different cases. I lucked More

by TOMEGANGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Kostuch
Jul 02, 2018 -

Walser Polar Chevrolet responded

We are glad our service department was helpful with your vehicle's problem! Thanks for the 5 star review.

June 28, 2018

Sick Cruze Once again my check engine light came on! Jeff Hetrick had the problem diagnosed and fixed quickly. He even had a loner car for me! More

by Cnutzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Jul 02, 2018 -

Walser Polar Chevrolet responded

We are so glad Jeff was able to diagnose the problem, and get you a loner car. Thanks for the 5 star review!

June 27, 2018

Tires Clint is always helpful to my needs. I needed tires and he went the extra mile to find me great tires at the best possible price with a $60 rebate. He More

by patsyanewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are so lucky to have Clint as part of our team! Thanks for the 5 star review, and we hope to see you again soon!

June 27, 2018

Wrong information I have been told wrong information which is unacceptable. Because I was asked to change a part telling me it is dirty, but when I ask them to show me More

by GINEBO1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't kniw
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are sorry for how your service appointment went, and we want to do everything we can to make this right. We encourage you to please come back into the store for us to have a second look at your parts. We also want to offer a free oil change. If you have any questions please feel free to contact our Service Manager, Randy Thiesfeld (651-246-7875).

June 26, 2018

Good service Service advisors are friendly and helpful. Nice waiting lounge. My truck was done at promised time. Could’ve done better with cleaning up fluid re More

by TJROSS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are glad to hear our service advisers were friendly and helpful! However, we are sorry that the cleaning after your servicing was not up to your standard. We value the feedback of our customers, and we will learn from this mistake. Thank you for bringing this to our attention, and we will not let it happen again!

June 25, 2018

Oil change The people there are always friendly. We talked about basement remodeling not car or truck issues. Coffee and rolls in the lounge area is great too. More

by daryll2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service reps
Jun 26, 2018 -

Walser Polar Chevrolet responded

We are glad you had an enjoyable experience with us. Thanks for the 5 star review!

June 25, 2018

Fabulous service, timely, knowledgeable and friendly Jeff was fabulous had my rental waiting at 7am and called me daily with updates. Friendly, available, repairs done in a timely manner. Bonus car More

by MARLEENCROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Jun 26, 2018 -

Walser Polar Chevrolet responded

We love to hear that we were able to satisfy your service need. Thanks for the 5 star review!

June 22, 2018

Routine oil change I went in for routine oil change and was out of the dealership within hour. The service advisor was friendly and helpful. I was happy with the experi More

by jnovak48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick (service)
Jun 22, 2018 -

Walser Polar Chevrolet responded

We are glad to hear you had a happy experience with us. Thank you for the great review!

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