Walser Polar Chevrolet - Service Center

Had to make two trips I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 days later and they fixed it at their cost. I shouldn't have had to make two trips out for it. More

Thanks! "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiti "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiting area spacious and comfortable. TV is too loud! Great coffee machine with many options. Snacks available. Work completed and explained within estimated time frame. Future work that will be needed was reviewed. Check-out went smoothly. Appreciate the car wash. Only complaint/suggestion: Recall was for "MyLink" update, at no charge. However, the update disconnected my link to my iPhone. Would have been helpful for service staff to check this with me before I left dealership to make sure link to phone was reconnected after update. More

Unsatisfactory service Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that w Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that we heard about from a recall in 2013. They kept my car for 3 days and tried to duplicate the behavior. They were unable to duplicate, so they sent my car home not fixed and charged me $52 for diagnostics. They wanted to charge me $84, but I thought it should be covered by our extended GM warranty. They said since that couldn’t find anything wrong, we had to pay, but reduced the charge. My husband tested the switch at home, discovered it was bad. He bought a new one and was able to replace it himself. So we had to pay the dealership, buy a new part ourselves, and replace it ourselves for something that should have been under warranty. More

Service Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he th Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he thought it would be done. Thank you jeff More

Car care My experience at Walser is always spot on. I don't take my car anywhere else. Jeff has treated me with great service and help My experience at Walser is always spot on. I don't take my car anywhere else. Jeff has treated me with great service and help More

Absolutely dead on! Chad helped me and clearly explained what would happen to diagnose my issue. There was no more done before I got a call to detail what additionaly wou Chad helped me and clearly explained what would happen to diagnose my issue. There was no more done before I got a call to detail what additionaly would need to be done. Luckily, he explained more than necessary the 1st time. My vehicle was done before the timeframe he gave me and the cost was right on! Thank you Chad and the entire service department for making this transactions smooth and easy. More

Excellent Customer Service From the minute you pull your vehicle into their service bay to the minute your driving out your treated like a member of the Chevy family! I've been From the minute you pull your vehicle into their service bay to the minute your driving out your treated like a member of the Chevy family! I've been coming to Polar Chevy Dealership in White Bear Lake, MN since I purchased my Chevy Cruze LT in 2016. I've always had superb service work and the service manager's are always friendly, professional, and extremely honest about services you need and also what you don't need it can wait on. If your looking for a great place to take your vehicle this is that place! Give them a chance you won't regret it. More

Very professional and friendly to deal with. Polar Chev has worked with my schedule. I like working with my regular office service writer; he knows me and knows my vehicle. He’s been great to wor Polar Chev has worked with my schedule. I like working with my regular office service writer; he knows me and knows my vehicle. He’s been great to work with. More

Great service, friendly staff. Took my Equinox in for Auto Butler cleaning and clear coat. Was met immediately by friendly agents who got my info, and sent me off to the lounge. T Took my Equinox in for Auto Butler cleaning and clear coat. Was met immediately by friendly agents who got my info, and sent me off to the lounge. There, I found yummy cookies, coffee, soda and cold water to enjoy during my wait. Chad came back to inform me when they were getting close to being finished, and the whole process took pretty close to the amount f time I was told up front. Thank you Polar Chev, for your attention to detail and helpful staff. The only issue I had was trying to schedule the appointment. I called in in the mid-morning, and was told my info would be given to a scheduler who would call me back with an appointment time. I waited for 2-3 hours, and no one called me back, so I called again, and finally was able to schedule. Not huge, but could have been done better. More

Great service. Work done in a timely manner. The service rep was right there when I drove in and my car was done in the time they said it would be. He also gave me a recommendation on what needs The service rep was right there when I drove in and my car was done in the time they said it would be. He also gave me a recommendation on what needs to be done at my next oil change at 25,000 miles. More