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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,026 Reviews

1,026 Reviews of Walser Polar Chevrolet - Service Center

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August 21, 2018

Chad Kostuch was my service advisor. Did an excellent job of getting my truck in and out in a very timely manner. Chad has a great can do attitude! I'll be back again. More

by Jason I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kostuch, Chad
Aug 22, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 21, 2018

Corvette Engine The Service Department told me my engine was shot and it would cost $3000 to $4000 to rebuild it. I took it to another Dealer and the only issue was t More

by SCOTTRBOCKLUND
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
Aug 24, 2018 -

Walser Polar Chevrolet responded

Scott - Thank you for taking the time to reach out to us and to speak with our staff about this situation this week. Again, we'd like to sincerely apologize for the inconveniences you've experienced. We appreciate your willingness to make an appointment for this Saturday to make a trade-in. We look forward to seeing you then, and, in the meantime, please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional questions or concerns. Thank you.

August 18, 2018

Best cars, best people! That tells the whole story. Dave J Last car purchased elsewhere was a 2004 Malibu and I brought to Polar Chevrolet after that dealer did not fix a small problem with the car. Polar fix More

by jasman41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick - Service Dept.
Aug 20, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 14, 2018

Warranty I Had warranty work done along with oil change and tire rotation, Jeff kept in touch with me while my car was in the shop. More

by CENGLISH36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Aug 20, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 14, 2018

Excellent service even when the car behaves Brought my car in due to some ignition issues which we were unable to replicate once it was in the shop... Isn't that typical of a car right? Even wit More

by kerrieshaffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad n service
Aug 20, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback! We're glad to know that your experience with us was worthy of 5 stars. Please let us know if we can assist you in any other way!

August 14, 2018

Good people who are fair I have come in recently for oil consumption test and Chad has been very helpful and understanding in his explanation. I am in and out is fast as they More

by jjk8815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 20, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 14, 2018

Service Work Done 8-13-18 Service Department was professional, quick and thorough in explaining work that needed to be done. Able to wait for vehicle and done in a timely mann More

by LKCOBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Aug 20, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 13, 2018

Warranty Work Excellent work, very fast!!! Great communication! I have used this dealership in the past and have never had any issues. They have always been ex More

by Tarachev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Aug 20, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

August 12, 2018

Not a happy camper I am not a happy camper right now. I went in for an oil change and tire rotation and got just that. However, is it not customary for the tech's to t More

by nitty2gritty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint (he doesn't seem to like his job), Matt Groschen
Aug 13, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We would like to sincerely apologize for any experience that is not worthy of 5 stars. Customer care is deeply important to us and we'd like to invite you back to allow us to make this right. We look forward to showing you the experience you deserve. Thank you.

August 12, 2018

Waste of time Body side moulding came off my new 2018 Silverado. After sitting at dealer for 1 and a half hrs. They said all ready its fixed. Got home And mouldin More

by Clintmunt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Clint in service department
Aug 20, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us with this feedback. We're very sorry to hear that your service experience was not a satisfactory one. Clint is aware of this situation and will be reaching out to you directly to find a solution. Additionally, please feel free to reach out to our Service Manager (Randy Thiesfeld, 651-653-5565) any time with any additional comments or concerns. We look forward to speaking to you soon. Thank you.

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