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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,027 Reviews

1,027 Reviews of Walser Polar Chevrolet - Service Center

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October 26, 2018

Excellent Service Department and Customer Service No matter where you buy your vechicle, for service, take it to Polar Chevrolet. I own a 2001 Pontiac Grand Prix GT with 208,000 miles that still runs More

by Norsegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 25, 2018

Engine light on I had my routine oil changed, tires rotated and check to see why my engine light was on. They found that it was my oil pressure sensor ( again). I More

by BARB.SWANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hettrick
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 25, 2018

Scan scam Hoped for inexpensive scan Paid 140.00 plus shop supplies??? Why shop supplies ? Once the scanner is paid for how much shop supplies do u need for i More

by Monteman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Wagner
Nov 05, 2018 -

Walser Polar Chevrolet responded

We're very sorry to see your visit with us was not worthy of 5 stars. Customer care matters to us, and your feedback can help us improve. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) for further clarification on how we price our parts and services. Your business is important to us, and we look forward to hearing from you. Thank you.

October 25, 2018

Warrantied repair I was happy to learn my check engine light issue was covered by manufacturer warranty. Clint was professional, efficient and followed up with me quick More

by Nanclan4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Howard
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 25, 2018

Awesome Service I was very happy with the service that Jeff Hetrick provided to me on my first visit to Walser Polar Chevrolet. He explained what was needed and did n More

by mbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 23, 2018

Fast and easy! Brought my car in. Got my oil, filter, and lights taken care of. Even drove to VW for my oil and oil filter. Legitimate business. 5 star service. More

by That_Car_Dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone in service.
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 22, 2018

1st of 2 Free scheduled services A pleasure doing business with great service people!! We had a problem with the driver's seat automaticly going forward before we got in, and the per More

by RONDARSCH
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 19, 2018

chevy 3500 had mussle Brought in late in day no appointment for oil change truck accepted an briought in right away,brought in two days later latein day for minor adjustmen More

by lauriescott5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint strand, Jeff Parenteau
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 17, 2018

Oil change appointment I was had an appointment early August 2018 for oil change, transmission flush and tire rotation. Two days later I drove to Mesa, AZ. On my way the tir More

by BILLEMC63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 05, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that occurred during your visit. The experience you detailed does not match our standards of service or the way we aim to conduct business. We take customer feedback seriously, and we will use this to continue improving our processes in the future. We hope you'll give us another opportunity to show you that. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional comments or concerns. Thank you.

October 17, 2018

About the worst we have ever had. Not good. I don't think it was our service guy! But the quality of work done was very poor. This has not been our experience in the past...what has c More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Rathmanner
Nov 05, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We're very sorry to hear that your experience was not worthy of 5 stars. Customer care is important to us, and we'd like to talk with you directly about this experience. Please reach out to our General Manager (Mike Fechter, 651-429-7791) at your convenience. We look forward to speaking and learning how we can make this right. Thank you.

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