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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,027 Reviews

1,027 Reviews of Walser Polar Chevrolet - Service Center

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November 17, 2018

Amazing service There are no hidden costs. Everything is spelled out. Everyone is very courteous and personable. I drive from the south metro and wouldn’t go anywhere More

by designer123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 16, 2018

Good service - poor client database My family owns 4 Chevy vehicles. The Chevy database cannot seem to keep track of which car belongs to which person. Not one of them is right. When More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Nov 24, 2018 -

Walser Polar Chevrolet responded

Tina - Thank you for reaching out about this issue. We'd like to sincerely apologize for the miscommunication you and your family have experienced. Please reach out to our General Manager (Mike Fechter, 651-429-7791 / mfechter@walser.com) at your convenience so we can clear this issue up immediately. Thank you!

November 14, 2018

2014 Chev Impala Brought my car in Monday morning expecting to pick it up by 1500 or so. Texted at 1530. Seemed like they forgot about it. Had to take a day off of wor More

by 123nononon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none listed above
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that occurred during your visit. The experience you detailed does not match our standards of service or the way we aim to conduct business. We take customer feedback seriously, and we will use this to continue improving our processes in the future. We hope you'll give us another opportunity to show you that. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional comments or concerns. Thank you.

November 13, 2018

trustworthy I was convinced I needed new brakes but they told me after the inspection I did not.. Always feel like they care about their customers and not just ma More

by aprilhoelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soderbeck
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 13, 2018

Oil usage Oil is disappearing so they are monitoring my oil usage every so many hundred miles.. I take car back so that they can figure out where the oil is hoi More

by MILESAWAY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

November 12, 2018

Oil Change / Recall Gave me a tire quote when he saw my tires were worn. Your dealership needs to include free rotation and balancing with the purchase of 4 tires in More

by WHITEBEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for sharing this feedback. We use customer input like this to continually improve our processes, and we appreciate it. Please let us know if we can assist you in any other way!

November 12, 2018

Great job I have been going to this location for years for service. I also purchased my Chevy Malibu there. Love the service and the workers at this location. More

by carly98carlberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service. Miranda McGlade helped me.
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 09, 2018

My 2014 Silvarafo Truck You have performed all the maintenance on my truck since purchased. Each time it was completed properly and when promised. Your staff (like Jeff and More

by bush11140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback. We're glad to know you've had consistently great experiences with our service staff; however, we're sorry to hear about those incidents you described. We'll use this feedback to improve our sales process, and do truly appreciate your business. Thank you!

November 09, 2018

Excellent Service I've been going to Walser Polar Chevrolet for my automobile purchase/service needs long before the Walser franchise took it over. I was a little con More

by tom.bottensek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear, Tom! Thanks for your many years of business!

November 09, 2018

Satisfying Clint was my service manager very professional knowledgeable and not pushy felt very comfortable completed the work well within the time would recom More

by mmcbride417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

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