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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,027 Reviews

1,027 Reviews of Walser Polar Chevrolet - Service Center

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December 13, 2018

Spendy oil change Had been asked x3 for tranny flush and fuel injector flush very pricey. And cabin filter changed again. That was pricey. I was was all of those were n More

by Hi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2 drivers, Mike Fechter
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We're very sorry to hear that your experience was not worthy of 5 stars. Customer care is important to us, and we'd like to talk with you directly about this experience. Please reach out to our General Manager (Mike Fechter, 651-429-7791) at your convenience. We look forward to speaking and learning how we can make this right. Thank you.

December 13, 2018

Great service Great fast service. Jeff Hetrick was great to work with as always. Everything was done as quickly as promised. I was out the door on time to get ba More

by JohnS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 13, 2018

Very professional I was able to get my car in when I wanted and the staff was very professional. My car was washed and I didn’t have to ask. More

by RONGITSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 12, 2018

Service GREAT product not so much I’ve visited this service center several times - always get top notch service. My Colorado has been a bit of a nightmare - Air conditioning froze up ( More

by mikeash2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thank you for sharing this feedback. We're very sorry to know that your vehicle is not performing up to the standards you expect. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) at your convenience so we can work on these issues together. We look forward to speaking and learning how we can make this right. Thank you.

December 11, 2018

Not great Took my vehicle in because the strip on the roof by the door was coming off and I had a recall in the vehicle. When I pulled in the showed the service More

by STRAWBERRY_2761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Christopher Holbrook
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thank you for sharing this feedback. We know your time is valuable, and we're sorry this recent experience did not reflect that. Feedback like this helps us improve our processes, and we hope you'll give us another chance to show you that. Thank you.

December 10, 2018

Fabulous Service Jeff is always fabulous. He keeps me updated, his time estimates are always accurate and he is always honest and fair. I always have a god experienc More

by MELISSA.MCGOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 10, 2018

Service routine oil/tires I Chad was Great Hope Gm continues 59.95 8qrt oil changes would be nice if they would offer 4/5 package Be great as a gift Birthday, Xmas, More

by BILLKORDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHAD
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 10, 2018

kindness They were very kind to a recent widow saying besides air in by tires I needed a oil change and tires rotated Thank you Carol More

by WWNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 07, 2018

Great service Even under the new ownership service is still number one!!! They got me taken care of and I appreciate that. Thank you!!! They really care. J More

by 4 FN 27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick service. , Tim Skaar, Mike Fechter
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 07, 2018

Service was excellent -Jeff (Hetrick) was very helpful. Questions asked were answered and were very helpful. Numbers were explained to my satisfaction. I left without purchasing but am very interested in More

by Rick Stahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Grewe
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

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