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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,028 Reviews

1,028 Reviews of Walser Polar Chevrolet - Service Center

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December 28, 2018

Exceptional Service I was turned away by White Bear Superstore even though my truck is a GMC. I went to Walser Polar and was helped by Jeff. He helped with all my needs g More

by Cee L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 27, 2018

Great service team, work done on time and as promised Quick and easy to make reservations Work done on time Totally satisfied with the service Very friendly staff in service area Waiting area was clea More

by tprnewport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 27, 2018

Easy Radio fix I changed the battery on my wife's car and found that the radio was " locked". I was told by other people that all that needed to be done was have a c More

by Radio fix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, Jeff Hetrick
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our Service Department did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please feel free to contact our Service Manager (Scott Teebo, 612-986-1805) with any additional comments or concerns. Thank you.

December 27, 2018

Friendly, fast setvice Fast, friendly professional service at a great price! They went above and beyond the necessary repairs by assuring me my vehicle would be safe to driv More

by Rick Elverum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 27, 2018

Lengthy over pitched sales tactics Too many up sales. ?? The coffee was good. The car is only 4 years old. We don’t need to be harassed into replacing parts that’s not broken. More

by evans.jesse39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Parenteau
Dec 27, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that made the experience feel uncomfortable in any way. We take customer feedback seriously, and we will use this to continue improving our processes in the future. We hope you'll give us another opportunity to show you that. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791 / mfechter@walser.com) any time with any additional comments or concerns. Thank you.

December 25, 2018

Great service Service was excellent. My SUV was promised in an hour and 15 minutes but completed in under 50 minutes. Everything competed, washed and ready as promi More

by joelcam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 25, 2018

Outstanding.. fixed all problems Jeff Hetrick is the BEST! Grant Farnsworth from parts was also very helpful... and this is why we go to Polar Chev in White Bear. More

by rtdooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick and Grand Farnsworth
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 24, 2018

The service writer. My service writer was excellent. I new exactly what my bill would be and the service was done promptly. I was very satisfied with the work performed. More

by DAVIDTESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Grewe
Mar 28, 2019 -

Walser Polar Chevrolet responded

Thanks for reviewing us! We sincerely appreciate you choosing Walser. We look forward to working with you again soon.

December 21, 2018

Good service in the time estimated Good service and in a timely manner . Service person answered all the questions I had to my satisfaction . I will return for my next oil change . More

by Chev.fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick, Jeff Parenteau
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

December 21, 2018

Great service again! I work with Clint on my visits. He’s very good and knows what my vechile needs. He’s very helpful on every visit. He’s one of your best !!! More

by peteglock17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Dec 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

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